Agency Huddle

In this episode, I talk with Grant O'Neill [https://go-creative.com.au/] about how and why to offer website care plans to your clients. Topics include: * Real world examples of automations used on a real-live agency. * How to optimize, which is the biggest bottleneck and time-waste for businesses. * Using smart inboxes to sort and organize emails. * Automate the creation of a new project to reduce boilerplate work. * What types of things to automate and what still needs a personal touch. * How to never miss a domain renewal again * Working from home with kids * How to get buy-in from employees when using automation. Links Go Creative [https://go-creative.com.au/] Go Creative on Facebook [https://www.facebook.com/GOCreativeWeb] WHMCS [https://www.whmcs.com/] LastPass [https://www.lastpass.com/] Support the show [https://projecthuddle.com/] (https://projecthuddle.com) Support the show [https://projecthuddle.com] (https://projecthuddle.com)

In this episode, I talk with Kristina Romero [https://www.kristinaromero.com/] about how and why to offer website care plans to your clients. Topics include: * What is a care plan, and why is a care plan a good idea for your business and for your client? * How to properly explain what a care plan is to a client. * How do you scale care plans, especially if you're a small agency or freelancer. * How to stop trading time for money in a care plan. * Helping clients follow processes. * Onboarding an existing site into a care plan. * Is hosting required? Links Kristina Romero [https://www.kristinaromero.com/] WP Care Market [https://wpcaremarket.com/] WP Care Market Facebook Community [https://www.facebook.com/groups/websitecarepros/] Support the show [https://projecthuddle.com] (https://projecthuddle.com)

In this episode, I talk with with Shane Rielly [https://lonelyviking.com/] about his journey from a freelancer to an agency owner. Topics include: * Industry saturation - will there be too many web designers? * The rise of no-code tools. * How working with clients changes when you’ve become an agency. * Sharing the client communication inbox. * How to eliminate risk when writing a proposal. * What is a client score card? * Why having a maintenance plans helps you land better clients. * Finding a partner to help balance your strengths and weaknesses. Links Lonely Viking [http://lonelyviking.com] Creative Pros Community [https://www.facebook.com/groups/LonelyViking] Content Snare [https://contentsnare.com/] Agency Highway [https://agencyhighway.com/] Support the show [https://projecthuddle.com] (https://projecthuddle.com)

In this episode, Andre talks with Kyle Van Deusen [https://theadminbar.com/] about building his agency from a unique business background. Topics include: * The benefits working for a small business before going off on your own. * Why using written communication keeps you productive. * Why you shouldn't answer your phone when a client calls. * Tactics for protecting your schedule. * Helping clients figure out their budget. * Turning scope-creep into long-term contracts. * Breaking down the project into specific phases keeps budget and scope clear. * Build your agency based on what you want to do each day. * The future of web designers in the age of "No Code" tools. * Don't make your clients understand technical jargon. Links: The Admin Bar [https://theadminbar.com/] Ogal Web Design [https://ogalweb.com/] ProjectHuddle Project Kickoff Workflow [https://www.youtube.com/watch?v=9KlwMsJDBtY] Support the show [https://projecthuddle.com] (https://projecthuddle.com)

In this episode, Andre talks with Evan Shoemaker [https://www.linkedin.com/in/evanshoemaker/] about using a subscription pricing model for their agency, his communication strategy and solutions to common pitfalls. Topics include: * How he went from customizing themes for $500, to building large custom sites for companies like Gosite [https://webuild.io/case-studies/gosite], Optimize [https://webuild.io/case-studies/optimize], CrazyEgg [https://www.crazyegg.com/], Drift [https://www.drift.com/], Student Loan Hero [https://webuild.io/case-studies/student-loan-hero] and more. * Making the decision to be a world-class developer vs being a business owner. * Turning a passion for product design into a business identity. * How using a subscription model for your agency can be beneficial for both you and your client. * How using a subscription model can replace "maintenance plans" with a better ongoing relationship and get better results for clients. * How using a 2-week sprint model helps define a continual, flexible scope, and makes last-minute requests easier to discuss. * Benefits of a project manager also being an account manager in an agency. * How to communicating boundaries upfront has been super helpful to prevent unreasonable requests. * How tracking project profitability has been one of the most helpful metrics when building an agency. Links: Webuild Ideas [https://webuild.io] Evan Shoemaker [https://www.linkedin.com/in/evanshoemaker/] Support the show [https://projecthuddle.com] (https://projecthuddle.com)