Your IT Helpdesk, Rebuilt by Agents w/ Lenin Gali

#35 Smaller Models, Bigger Wins w/Jason Williamson

Jason Williamson shows how to squeeze real intelligence from tiny compute. Hear how MythWorks delivers deterministic, verifiable reasoning on the edge, personalizes assistants to the job, and runs agents like a workforce with owners, logs, and KPIs. Learn the efficiency math that beats GPU sprawl, why managed autonomy keeps humans in charge, and how to measure lift in time to decision, cost per inference, and energy per task. This is AI you can run, trust, and afford.

#34 The Competitive Advantage No One Is Protecting w/John Sviokla

Harvard’s John Sviokla delivers a sharp wake-up call: most enterprises are giving away their secret sauce—without even knowing it. In this episode, he unpacks how cognitive capital is becoming the new basis of competition, why hybrid AI-native firms are pulling ahead, and what it means to truly “own your intelligence.” If your strategic plan doesn’t include protecting your operational know-how, you may already be behind.

#33 Stop Random AI. Start Intentional AI w/Bob Mitton

Consultant and AI council builder Bob Mitton shows how to turn generative AI into measurable impact. Hear how he personalizes work with targeted assistants, automates safely with human approvals, and treats agents like a real workforce with owners, logs, and KPIs. Learn the five-day Thumbprint sprint, why guardrails beat gates, and how to move from shadow AI to a governed system your CFO and CISO will trust.

The Threat Map Your Board Needs Now w/Staffan Truvé

Staffan Truvé explains how to turn AI from a liability into a control system. Learn how his teams personalize defense with outside-in intelligence, automate response with managed autonomy, and anchor every decision to hard KPIs like time to patch and risk reduced. Hear what to lock down, what to test, and how to keep humans in charge while agents do the work.

Your IT Helpdesk, Rebuilt by Agents w/ Lenin Gali

Lenin Gali shows how to move service from portals to people, with AI agents that resolve issues in seconds, not days. Learn how to personalize help inside Slack and Teams, automate smart handoffs with human approvals, and hit KPIs like ticket deflection, time to access, and cost to serve while keeping security and governance tight.