Becoming the Leader in You
đď¸ Episode 17 | HOW TO BECOME A RETAIL LEADER PEOPLE ACTUALLY WANT TO FOLLOW | Craig BennettWhat separates great retail leaders from average managers?In this episode of Becoming the Leader in You, Prof. Jay Acharya I am joined by Craig Bennett of Poppy Consulting Services for an engaging and insightful discussion on leadership within the retail and service-led sectors.Retail is one of the most demanding industries in the world. Leaders must balance customer expectations, team performance, sales targets, operational pressures and constant change. Yet the most successful retail leaders understand that leadership is not about authority. It is about people.Craig shares his experiences from the world of high street retail and explores what effective leadership looks like in todayâs retail environment. Together, we discuss the challenges facing retail organisations, the importance of servant leadership, and why creating a positive culture can have a direct impact on both employee engagement and business performance.One of the most memorable moments of the conversation centres around a quote often attributed to Steve Jobs:âIf you want people to like you, go and sell ice cream.âThe quote sparks an honest discussion about leadership accountability, making difficult decisions, and the reality that effective leadership is not always about being popular. It is about doing what is right for the organisation, your team and your customers.In this episode, we discuss:â Leadership within high street retailâ Retail sales, customer experience and business performanceâ Leadership in service-led industriesâ Servant leadership and putting people firstâ Building high-performing retail teamsâ Employee engagement and workplace cultureâ Leadership accountability and decision-makingâ Developing future leaders in retail organisationsâ The balance between commercial success and people developmentâ Practical leadership lessons from real-world experienceWhether you are a retail manager, store manager, regional manager, team leader, business owner, customer service professional or aspiring leader, this episode provides practical insights that you can apply immediately.If you enjoy conversations about leadership development, retail management, customer experience, people management, employee engagement, organisational culture, business growth, transformational leadership and professional development, youâll find plenty of value in this discussion.Contact Craig at:Craig.bennett@poppyconsultingservices.co.ukwww.poppyconsultingservices.co.ukDon't forget you can also contact us at:info@aspire.me.ukwww.aspire.me.ukđŹ What do you believe is the most important leadership skill in retail today?Leave a comment below and join the conversation.đ Subscribe to Becoming the Leader in You for weekly conversations with business leaders, coaches, consultants and change-makers from around the world.#Leadership #RetailLeadership #RetailManagement #ServantLeadership #LeadershipDevelopment #PeopleManagement #CustomerExperience #StoreManager #TeamLeadership #BusinessLeadership #EmployeeEngagement #LeadershipPodcast #ProfessionalDevelopment #RetailIndustry #ManagementSkills #HighStreetRetail #OrganisationalCulture #CraigBennett #JayAcharya #BecomingTheLeaderInYou
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