Canapi Conversations

S2:E5 AI, Actually: The AI Conversation with Banks

38 min · 19. nov. 2025
episode S2:E5 AI, Actually: The AI Conversation with Banks cover

Beskrivelse

Banks aren’t only theorizing about AI nowadays. They're operationalizing it. [http://it.In] In [http://it.In] this episode, host Kristie Han (Canapi) sits down with Sangeetha Menon (Head Cloud Analytics, AI/ML & Gen AI Platforms, Truist) and Kevin Johnson (Director of Information Technology, AI, Data, & Modernization, Synovus) to discuss how AI is actually being deployed inside financial institutions today. Drawing on real examples, they break down where AI is already delivering workflow improvements, customer impact, and measurable ROI. The conversation also explores why some pilots scale while others stall, the organizational structures that make adoption possible, and what strong AI governance really looks like across validation, oversight, data, and vendor management. Kristie, Sangeetha, and Kevin close by sharing where they expect AI and agentic systems to have the biggest near-term impact in banking and the practical first steps leaders should take when beginning their AI journey.

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Alle episoder

15 episoder

episode S2:E6 Built, Agentic AI, and the Future of Construction Lending cover

S2:E6 Built, Agentic AI, and the Future of Construction Lending

While our last episode focused on how banks are thinking about AI, this episode looks at how one of our portfolio companies is building agentic AI directly into the products banks rely on. In this episode of Canapi Conversations, host Keenan McCarthy sits down with Chase Gilbert, CEO and co-founder of Built, to discuss the company’s evolution over more than a decade and the launch of Draw Agent, one of the first agentic AI products purpose-built for construction lending. Chase defines agentic AI, dives into why draw review was the right first use case, and shares how Built’s approach helps banks adopt AI responsibly. Together, they examine what it looks like when AI moves beyond tooling and begins to take on real operational work inside banks.

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episode S2:E5 AI, Actually: The AI Conversation with Banks cover

S2:E5 AI, Actually: The AI Conversation with Banks

Banks aren’t only theorizing about AI nowadays. They're operationalizing it. [http://it.In] In [http://it.In] this episode, host Kristie Han (Canapi) sits down with Sangeetha Menon (Head Cloud Analytics, AI/ML & Gen AI Platforms, Truist) and Kevin Johnson (Director of Information Technology, AI, Data, & Modernization, Synovus) to discuss how AI is actually being deployed inside financial institutions today. Drawing on real examples, they break down where AI is already delivering workflow improvements, customer impact, and measurable ROI. The conversation also explores why some pilots scale while others stall, the organizational structures that make adoption possible, and what strong AI governance really looks like across validation, oversight, data, and vendor management. Kristie, Sangeetha, and Kevin close by sharing where they expect AI and agentic systems to have the biggest near-term impact in banking and the practical first steps leaders should take when beginning their AI journey.

19. nov. 202538 min
episode S2:E3 Demystifying the Bank Vendor Management Process cover

S2:E3 Demystifying the Bank Vendor Management Process

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