Transforming Experiences with a Cloud Contact Center

Cybercrime and How Not to Be a Victim

Experts observed an uptick in cybercrime during the pandemic as companies all over the world migrate to digital platforms. From companies down to consumers and end-users alike, anyone can be a victim of cybercrime caused by a lack of proactive cybersecurity initiatives from all levels. In this episode, listen to Senior Vice President for Globe Business, Enterprise Group, Peter Maquera, and Secureworks Senior Counter Threat Unit Security Researcher, Alex Tilley, as they discuss the evolution of cybercrime, how it affects companies and individuals, and the importance of cybersecurity.

Transforming Experiences with a Cloud Contact Center

The pandemic catapulted the rise of cloud-enabled solutions that transform the way businesses approach customer experiences. Aside from cybersecurity, improving customer experience (CX) has become a priority for businesses, with a growing volume of online customers. How can enterprises keep up with the demand for quality service interactions in multiple digital channels? Tune into this episode as host Peter Maquera, Globe Business Senior Vice President for the Enterprise Group, speaks with Assaf Tarnopolsky, Senior Vice President of Asia Pacific at Genesys, about the wonders of cloud contact centers. Clockwork is an ANIMA Podcast.

Cybersecurity from the Lens of a CISO

With challenges still abound—increasing ways threat actors can harm businesses, cybersecurity skills gaps, and regulatory and compliance issues—cybersecurity has become a strategic priority for enterprises, especially in a time of rampant digitalization. In this episode, join Peter Maquera, Globe Business Senior Vice President for the Enterprise Group, as he leads a discussion on the world of Chief Information Security Officers (CISOs) with Anton Bonifacio of Globe Telecom and Ken Deitz of Secureworks.

Keeping Your Customers Engaged with CRM

The unprecedented change in customer behavior caused an increase in the volume of online interactions, challenging companies as they thrive amidst the pandemic. To forge stronger ties with customers, enterprises have employed Customer Relationship Management (CRM) tools. In this episode, Deanna Rubiano, Chief Marketing Officer and MarTech Head of Third Pillar, and Cocoy Claravall, VP for Product Development and Engineering of Globe Business, Enterprise Group, discuss customer relationship trends and how CRM helps businesses stay connected with their customers.

Lessons from Ernest Cu

Successful companies can be born in the toughest of times when they learn to pivot, predict new customer habits, and adapt to emerging opportunities. This comes from the man who successfully steered Globe Telecom to become the Philippines’ leading mobile operator and the purveyor of digital innovation. In the first episode of Clockwork, Edu Manzano sat down with Globe President and CEO Ernest Cu to talk about his business wisdom and insightful guidance, and to learn more about the influences in his life that made him such a renowned executive and innovator. Clockwork is a Globe Studios Podcast.