Using support to drive intentional growth

Introducing... Call Paul, a new podcast from me (and my friends at Mailchimp)

Introducing Call Paul, a new show where I talk with small business owners who are dealing with this pandemic, the hard choices they’re making, and how they’re finding light and hope when it feels like everything else is falling apart.

How to become a total sell-out

Shaunna is a sellout in an actually positive definition of the term: she paints how and what other people want from her. but this gives her the freedom to work from home, take time off and travel, and that is more valuable to her than just painting whatever she wants.

The magic of fostering business relationships

Ryan Oakes is a magician and mentalist who works with companies like Twitter, GE and Google. He’s been on Harry Connick Jr’s TV show and covered by Forbes and The New York Times and Wall St Journal. He’s also a smart business strategist who knows how to nurture business relationships to move forward in his niche.

Using support to drive intentional growth

Support-Driven Growth is a business approach aimed at shifting the customer support channel from cost center to critical revenue driver, which makes sense, since support staff are in direct contact with customers, all day, every day. Mo McKibbon leads SDG at Helpscout.

How to build a business you accidentally hate

When happens when you create a profitable business, but in doing so, you realize it’s something you actually want to be a part of? Margo Aaron explains what happened for her, how she dealt with it, and how she’s going to avoid doing it again. There’s a difference, of course, between the business you could run and the business you should run.