Direct from the Expo with Craig Durr

Direct from the Expo at Enterprise Connect 2026 with RingCentral

9 min · 24. mar. 2026
episode Direct from the Expo at Enterprise Connect 2026 with RingCentral cover

Beskrivelse

On this episode of Direct from the Expo, the Collab Collective’s Craig Durr speaks with Joe Fahrner, GM of AI Receptionist at RingCentral. Recorded live at Enterprise Connect 2026, the conversation centers on RingCentral’s recent AI momentum, highlighting strong customer adoption, a growing product portfolio, and the company’s continued investment in delivering accessible, scalable AI capabilities across business communications.

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Alle episoder

26 episoder

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Direct from the Expo at InfoComm 2026 with Logitech

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episode Direct from the Expo at InfoComm 2026 with NetSpeek cover

Direct from the Expo at InfoComm 2026 with NetSpeek

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episode Zoom at Enterprise Connect 2026 | The System of Action for Modern Work cover

Zoom at Enterprise Connect 2026 | The System of Action for Modern Work

On this episode of Direct from the Expo, the Collab Collective’s Craig Durr speaks with Theresa Larkin and Michelle Couture of Zoom. Recorded live at Enterprise Connect 2026, the conversation explores Zoom’s vision for a “System of Action” and how AI is reshaping both employee and customer experiences across the enterprise. Theresa and Michelle unpack how Zoom is bridging structured and unstructured data—connecting conversations, workflows, and enterprise systems—to reduce friction and drive meaningful business outcomes. They also highlight major announcements across Zoom Workplace and Contact Center, including AI Companion enhancements, agent-building capabilities, and new CX orchestration and insights tools designed for modern work environments.

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