Dr Tom Show

Dr Tom Show

Episode 102: Dr Tom Show Jennifer de St Georges

1 h 5 min · 2. dec. 2025
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Beskrivelse

In this episode of The Dr. Tom Show, host Dr. Tom interviews Jennifer de St. George, a renowned expert in practice management and consulting, who has given over a thousand lectures globally and written numerous articles. The discussion covers various critical topics including managing perfectionist tendencies, team appreciation, and evaluation, and effectively handling common office controversies. Jennifer emphasizes the importance of 'inform before you perform,' addressing issues proactively, and the key elements of building a referral-based practice. She outlines her three-division management model: managing patients, managing the team, and managing the business. The episode also delves into role-playing scenarios dealing with toxic employees, emergency patient scheduling, misaligned treatment philosophies between associates, and long-term employees resistant to change. Jennifer shares practical advice on these scenarios and speaks on the future of dentistry, the role of DSOs, and the importance of maintaining patient referrals.

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episode Episode 102: Dr Tom Show Jennifer de St Georges cover

Episode 102: Dr Tom Show Jennifer de St Georges

In this episode of The Dr. Tom Show, host Dr. Tom interviews Jennifer de St. George, a renowned expert in practice management and consulting, who has given over a thousand lectures globally and written numerous articles. The discussion covers various critical topics including managing perfectionist tendencies, team appreciation, and evaluation, and effectively handling common office controversies. Jennifer emphasizes the importance of 'inform before you perform,' addressing issues proactively, and the key elements of building a referral-based practice. She outlines her three-division management model: managing patients, managing the team, and managing the business. The episode also delves into role-playing scenarios dealing with toxic employees, emergency patient scheduling, misaligned treatment philosophies between associates, and long-term employees resistant to change. Jennifer shares practical advice on these scenarios and speaks on the future of dentistry, the role of DSOs, and the importance of maintaining patient referrals.

2. dec. 20251 h 5 min