Engaging Healthcare

Today’s healthcare consumers have high expectations of their providers, and if your health system doesn’t meet those expectations, there are plenty of competitors consumers can turn to. Our guest, Jared Johnson, is the founder of the Shift. Health Content Network, host of the Healthcare Rap Podcast, and was named the Medigy HITMC 2021 Marketer of the Year. He is here to share his insights on how to get patients to choose and engage with your brand.

For years “digital front door” was just another buzz phrase that highlighted the gaps between consumer expectations and healthcare’s digital capabilities. Now, patients are accessing healthcare and engaging with providers in ways that seemed far-fetched only months ago. Our guest Daniel Ruyter, Corporate Director of Digital Strategy at Orlando Health, shares his insights on healthcare’s digital front door.

May is Mental Health Awareness Month—it’s a time to raise awareness of those living with mental or behavioral health issues and to help reduce the stigma so many experience. Our guest Greg Gossett, CEO of Healthaware, is here to provide his insights on the growing need for mental health services and what health systems can do to provide better access to care for mental health patients.

The pandemic has spurred rapid development, adoption, and utilization in the use of digital technologies. Healthcare providers and patients are finding new and innovative ways to deliver and receive services. Our guest Matt Dickson, Vice President of Product, Strategy, and GM of Stericycle Communication Solutions, provides valuable insight into the future of healthcare and how health systems can stand out amongst competitors.

The emergency department often represents the patient’s initial experience with a health system. However, these visits frequently bring stress, uncertainty, and poor satisfaction for the patient. Our guest, Justin Schrager, discusses the challenges ER providers face when trying to create a positive patient experience and a technology solution that can help improve the patient experience and drive patient loyalty in the ED.