Chapter 5 - How to Handle Negative Feedback

Chapter 6 - Tracking Your Growth

One important thing to consider when you’re growing your business: keeping track of your growth. It’s a good practice to take stock of how well you’re achieving your goals in the short to medium term. How else will you know whether your efforts are paying off?     In this episode, we'll describe how to effectively set goals and track growth.   Resources mentioned in this episode: -       Learn more about how to perform a digital security self-check for your business here. [https://www.interac.ca/en/resources/business-resources/dollarone/protectwhatyouvebuilt/#be-proactive-with-a-digital-security-checkup] -       Download a free step-by-step questionnaire to help you develop business goals here. [https://www.interac.ca/en/resources/business-resources/dollarone/growingpainsgrowthsolutions/#free-template] -       Visit interac.ca/dollarone [https://www.interac.ca/en/resources/business-resources/dollarone/] to learn more and sign up for our newsletter.   This article offers general information only and is not intended as financial, legal or other professional advice. While information presented is believed to be factual and current, its accuracy is not guaranteed and it should not be regarded as a complete analysis of the subject matter discussed. No endorsement of any third parties or their advice, opinions, information, products or services is expressly given or implied by Interac Corp.

Chapter 6 - Turning Growing Pains to Gains

You know what they say: “no pain, no gain.” And it’s true that growing your business isn’t always going to be easy. Thankfully, there are plenty of remedies to help you address problems as they arise.     In this episode, we'll cover common growing pains and tools to help tackle them.   Resources mentioned in this episode: -       Learn about streamlining your records and data here [https://www.interac.ca/en/content/business/business-payments-why-interac-is-investing-in-finance-transformation-inside-our-own-walls/#:~:text=Benefit%20one%3A%20Using%20the%20rich%20data%20from%20digital%20payments%20can%20streamline%20your%20accounting%20processes.] -       Find SEO tools, analytics tools, design tools, AI tools and more in Chapter Six [https://www.interac.ca/en/content/business/business-payments-why-interac-is-investing-in-finance-transformation-inside-our-own-walls/] -       Visit interac.ca/dollarone [https://www.interac.ca/en/resources/business-resources/dollarone/] to learn more and sign up for our newsletter.   This article offers general information only and is not intended as financial, legal or other professional advice. While information presented is believed to be factual and current, its accuracy is not guaranteed and it should not be regarded as a complete analysis of the subject matter discussed. No endorsement of any third parties or their advice, opinions, information, products or services is expressly given or implied by Interac Corp.

Chapter 6 - Spotting Growth Signals

When you’re busy dealing with the day-to-day grind, it can be hard to step back and take a big-picture view of your business. But it’s important to keep an eye out for “growth signals” …those cues that your business is growing.   This episode identifies three key growth signals every business should watch for.   Resources mentioned in this episode: -       Visit interac.ca/dollarone [https://www.interac.ca/en/resources/business-resources/dollarone/] to learn more and sign up for our newsletter.   This article offers general information only and is not intended as financial, legal or other professional advice. While information presented is believed to be factual and current, its accuracy is not guaranteed and it should not be regarded as a complete analysis of the subject matter discussed. No endorsement of any third parties or their advice, opinions, information, products or services is expressly given or implied by Interac Corp.

Chapter 5 - How to Handle Negative Feedback

In today's digital world, every online comment and piece of feedback, whether warranted or not, can impact how people perceive your business. That means it’s important to avoid making missteps.   In this episode, we’ll share the three golden rules of handling negative customer feedback and navigating challenging customer service situations with grace and professionalism.     Resources mentioned in this episode: -       Download the Customer Touchpoint Starter Pack [https://www.interac.ca/en/resources/business-resources/dollarone/growingthroughgreatservice/#free-template]. -       Visit interac.ca/dollarone [https://www.interac.ca/en/resources/business-resources/dollarone/] to learn more and sign up for our newsletter.   This article offers general information only and is not intended as financial, legal or other professional advice. While information presented is believed to be factual and current, its accuracy is not guaranteed and it should not be regarded as a complete analysis of the subject matter discussed. No endorsement of any third parties or their advice, opinions, information, products or services is expressly given or implied by Interac Corp.

Chapter 5 - The Keys to Creating Customer Loyalty

A handful of simple yet powerful strategies can go a long way in helping you keep your satisfied customers coming back for more.   This episode explores the best ways to build customer loyalty, because whether it's a simple thank-you note, a rewarding loyalty program, or supporting a local cause, every interaction counts.   Visit interac.ca/dollarone [https://www.interac.ca/en/resources/business-resources/dollarone/] to learn more and sign up for our newsletter.   This article offers general information only and is not intended as financial, legal or other professional advice. While information presented is believed to be factual and current, its accuracy is not guaranteed and it should not be regarded as a complete analysis of the subject matter discussed. No endorsement of any third parties or their advice, opinions, information, products or services is expressly given or implied by Interac Corp.