Charlia Pence | President of Diamond Business Services

Charlia Pence | President of Diamond Business Services

In this episode of the Get the Picture podcast, host Luke Rettstatt joins Charlia Pence, President of Diamond Business Services, to explore her 34-year career in the identification and security industry. Charlia tracks the fascinating evolution of ID badges from metal plates to modern smart cards, arguing that physical credentials remain essential for visual identity and secure access control. The two dive into the hidden complexities of executing an organizational "rebadge," explaining how cloud software and remote photo capture can streamline what is traditionally a major logistical headache. Beyond technology, Charlia shares how a commitment to the Golden Rule has sustained her family business for over 40 years, alongside her deep personal passion for supporting adoption and foster care initiatives.

Don Campbell | VP of Product at HID Global

In this episode of the Get the Picture podcast, host Luke Rettstatt welcomes Don Campbell, VP of Product at HID Global and former U.S. Marine Corps captain. The episode explores how to transform security from a rigid cost center into a seamless, inviting business advantage through better Physical Identity and Access Management (PIAM). Don shares expert insights on product design, explaining why teams should prioritize user experience (UX) over just "pretty" UI and why he celebrates failures as a way to encourage rapid iteration. From the "creepiness" of facial recognition to the rise of "vibe coding" with AI, this conversation offers a fascinating look at the future of identity and leadership.

Grant Wilson | Healthcare Manager at ColorID

In this episode of Get the Picture, Luke and Grant unpack the hidden complexity behind large-scale rebadges. What looks like a simple badge replacement project is actually a high-visibility, cross-functional operational event involving security, HR, IT, marketing, and leadership.

Read Winkelman | VP of Campus ID at Transact & CBORD

In this episode of the Get the Picture Podcast, Luke sits down with Read Winkelman, VP of Campus ID at Transact and CBORD, to explore the future of campus credentials. With 30+ years in the industry, Read shares leadership lessons, the shift toward mobile-first ID solutions, and how technology—especially mobile credentials and AI—is transforming the student experience. From career advice to trends shaping higher education, this conversation is packed with insights for campus card officers and tech innovators.

John Ogle | Member Experience and Education Director at NACCU

On the latest Get the Picture Podcast, John Ogle, Membership Experience & Education Director at NACCU, shares how campus credentials have become the gateway to campus life—powering access, dining, and student services. He highlights the accelerating shift toward mobile credentials, the lessons from COVID that pushed innovation like online photo submission, and why adaptability, security, and support are crucial for vendors entering higher ed. At the heart of it all? The student experience.