Home Care Happy Hour

Episode 15: What Great Home Care Agencies Do Differently to Win Case Manager Trust with Jonna Herbstritt

38 min · 21. apr. 2026
episode Episode 15: What Great Home Care Agencies Do Differently to Win Case Manager Trust with Jonna Herbstritt cover

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In this Episode, discover how proactive communication and genuine relationships with case managers can elevate your home care agency.  Special guest, Jonna Herbstritt, shares insights on avoiding pitfalls and improving client outcomes through honest dialogue and caregiver personality matching. Learn practical strategies to enhance service quality and reputation, attract more referrals, and retain top caregivers.

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episode Episode 14: Transforming Dementia Care: Real Stories & Practical Solutions with Tracy Cram Perkins cover

Episode 14: Transforming Dementia Care: Real Stories & Practical Solutions with Tracy Cram Perkins

In this week's episode, we discuss significant legislative changes impacting home care across various states. We cover Ohio's upcoming Medicaid budget and its implications, Georgia's Medicaid expansion debates, and Indiana's new FSSA guidelines. Additionally, we highlight North Carolina's healthcare merger and Illinois' quarterly reporting requirements, providing listeners with essential insights into how these changes affect home care services. Our featured guest is Tracy Cram Perkins, a seasoned dementia caregiver, author, and speaker. Discover personal stories, practical tips, and innovative solutions for caregiving and dementia care navigation that can transform your approach and outlook. Book a Billing Strategy Call Here [https://support.geoh.app/oh-round-robin]! Resources Mentioned:  2025 Ohio Medicaid Expansion Study [https://www.healthpolicyohio.org/our-work/projects/2025-ohio-medicaid-expansion-study] Indiana Medicaid Strategies [https://www.in.gov/fssa/medicaid-strategies/] Georgia Status of State Medicaid Expansion Decisions [https://www.kff.org/medicaid/status-of-state-medicaid-expansion-decisions/] North Carolina Medicaid Health Plans & Programs [https://www.kff.org/medicaid/status-of-state-medicaid-expansion-decisions/] Illinois Supported Living Program Quality Metrics Process [https://hfs.illinois.gov/medicalprograms/slf/slfqualitymetricsprocess.html]

23. mar. 202650 min