In Good Company Podcast: Age Better
What happens when families file health complaints to the state? In this episode, we sit down with Tracy Niekamp, Mike Fields, and Rebekah Stone from the Missouri Department of Health & Senior Services (DHSS) and Bureau of Home Care & Rehabilitative Standards to pull back the curtain on one of the most misunderstood areas of healthcare: patient protection and facility oversight. From nursing homes and hospitals to hospice care and long-term care facilities, these teams work behind the scenes every day investigating complaints, protecting vulnerable adults, and ensuring healthcare providers across Missouri meet critical safety standards. We discuss: • What actually happens when families file complaints • How investigations are prioritized • The realities of staffing shortages in healthcare • What surveyors look for during inspections • Why protecting vulnerable adults matters so deeply • What families should know when advocating for loved ones This conversation offers an honest, human look at the people responsible for safeguarding some of Missouri’s most vulnerable residents and the emotional weight that comes with that responsibility. Whether you work in healthcare, have a loved one in care, or simply want to better understand how patient safety is protected, this is a conversation worth hearing. #DHSS #Healthcare #PatientSafety #LongTermCare #HealthcarePodcast #MissouriHealthcare #SeniorCare #HealthcareLeadership #WalkToEndAlzheimers #NursingHomes #HospiceCare #HealthcareWorkers #PatientAdvocacy
70 episoder
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