How to Hire Great Route Service Representatives with Nancy Roberts

No BS Sales Conversation with Walker McKay

Season 2 kicks off with a conversation between host Eric Smith and sales coach and author Walker McKay, diving deep into what effective, modern sales really look like—especially in the textile rental industry. This episode challenges traditional sales mindsets, reframing “no” as a powerful and productive outcome, and emphasizes the importance of transparency, qualifying prospects early, and differentiating through meaningful conversations rather than generic claims. From handling competition, to empowering route service reps to sell confidently, to building a simple, repeatable sales process for family-owned and independent operators, Walker shares practical, actionable insights listeners can apply immediately. It’s an insightful episode packed with real-world sales strategies designed to help business leaders sell smarter, faster, and with far less friction. Listen now on your preferred platform and share your thoughts on our episode! https://blog.alliantsystems.com/laundry-talks-podcast/s2-ep1-no-bs-sales-conversation-with-walker-mckay [https://blog.alliantsystems.com/laundry-talks-podcast/s2-ep1-no-bs-sales-conversation-with-walker-mckay]

How to Hire Great Route Service Representatives with Nancy Roberts

In this episode of Laundry Talks we discussed the challenges of hiring and retaining top-performing route service representatives (RSRs) in the textile rental industry. Host Eric Smith interviews Nancy Roberts, also known as the Disc Wizard, who specializes in using behavioral assessments to help businesses make better hiring decisions. Nancy shares insights from her years of experience, explaining how top RSRs possess strong customer service skills but are also internally driven by efficiency and control—traits similar to business owners. She discusses how benchmarking successful employees and using assessments can help laundries reduce turnover and find the right candidates. Listen now on your preferred platform and share your thoughts on our episode! https://blog.alliantsystems.com/laundry-talks-podcast/ep10-how-to-hire-great-route-service-representatives-with-nancy-roberts [https://blog.alliantsystems.com/laundry-talks-podcast/ep10-how-to-hire-great-route-service-representatives-with-nancy-roberts]

Securing the Legacy: A Financial Planner talks Essential Succession Planning Strategies for Textile Rental Companies

In episode 9 of Laundry Talks, we're excited to welcome TJ Acerra, the President and Founder of Avail Wealth Group, as our special guest. We'll explore succession planning strategies, employee benefits, and even insurance, for textile rental businesses. This new episode will help you learn more about why is very important for small and mid-sized family-owned businesses to have a forward-looking plan. Listen now on your preferred platform and share your thoughts on our episode! https://blog.alliantsystems.com/laundry-talks-podcast/ep9-securing-the-legacy-a-financial-planner-talks-essential-succession-planning-strategies-for-textile-rental-companies [https://blog.alliantsystems.com/laundry-talks-podcast/ep9-securing-the-legacy-a-financial-planner-talks-essential-succession-planning-strategies-for-textile-rental-companies]

A new generation takes over and expands beyond a single plant with Colin Wetlaufer

In Episode 8, we're joined by special guest Colin Wetlaufer, president of City Clean & Simple, a family-owned textile rental company, to discuss the history and growth of the company, which has been in operation for nearly 120 years. Colin explains how the company expanded significantly over the past several years while maintaining its service quality and local feel.   Join the conversation in our new EP8: "A new generation takes over and expands beyond a single plant" to learn more about the company’s family legacy, challenges of expansion, employee retention, technological innovations like RFID, and strategies for growth and customer service in the textile industry .   Listen on your favorite platform at the link below: https://blog.alliantsystems.com/laundry-talks-podcast/ep8-a-new-generation-takes-over-and-expands-beyond-a-single-plant-with-colin-wetlaufer [https://blog.alliantsystems.com/laundry-talks-podcast/ep8-a-new-generation-takes-over-and-expands-beyond-a-single-plant-with-colin-wetlaufer]

Future-Proofing your Textile Rental Business with Joe Ricci of TRSA

In Episode 7, we're joined by Joe Ricci, President and CEO of the Textile Rental Services Association (TRSA) to talk about how the Textile Rental Industry continues to grow and evolve. What are the top challenges operators face regarding labor? What are leading companies doing to retain talent? What technologies are changing how textile rental companies interact with their customers? What is TRSA doing to promote the industry?  We'll answer these questions and more with Joe Ricci. As a textile rental professional, don't miss EP7: "Future-Proofing Your Textile Rental Business" to keep up with industry best practices!