Simeon Miranda: Leading With Ohana, Humility and the Small Details That Shape Hospitality

Simeon Miranda: Leading With Ohana, Humility and the Small Details That Shape Hospitality

ABOUT SIMEON Simeon Miranda is general manager of Embassy Suites byHilton Waikiki Beach Walk, one of the largest Embassy Suites properties in the world and a destination resort in the heart of Waikiki. With more than three decades of experience in hospitality, Simeon has built a leadership philosophy rooted in humility, respect, mentorship and service. His approach was shaped by early influences from his family, particularly his mother, and by hospitality leaders who taught him the importance of being prepared, treating people well and standing up foroneself while remaining humble. At Embassy Suites by Hilton Waikiki Beach Walk, Simeon leads with a strong belief in ohana, creating a workplace culture where hosts feel valued, supported and connected to the guest experience. His leadership emphasizes personal service, daily communication, immediate feedback and celebrating the wins that help employees feel seen and appreciated. Simeon is also deeply committed to mentorship and community involvement. He has helped develop future general managers and hospitality leaders while remaining active in organizations that support tourism, education, community service and the next generation of hospitality professionals. EPISODE HIGHLIGHT Step into a thoughtful and heartfelt conversation withSimeon Miranda, general manager of Embassy Suites by Hilton Waikiki Beach Walk. As the first hotelier featured on Leadership Lens, Simeon brings a hospitality perspective that closely aligns with the values of private clubs: service, culture, mentorship, guest experience and community. In this episode, Simeon reflects on the people who shaped his leadership philosophy, from his mother’s humility and organization to the early general manager who taught him to pursue his goals, be prepared and treat others with respect. He also shares how difficult leadership examples helped him understand the kind of leader he did not want to become. Simeon discusses how culture is built through experience, consistency and care. At Embassy Suites by Hilton Waikiki BeachWalk, that means creating an ohana environment where employees, called hosts, are supported through onboarding, mentoring, daily huddles, recognition programs and meaningful celebrations. He also explores what it takes to deliver personal service at scale in a high-volume Waikiki resort. Whether serving more than 1,400 breakfasts each morning or welcoming families from around the world, Simeon believes small details create the most memorable guest experiences. WHAT YOU’LL LEARN FROM THIS CONVERSATION In this thoughtful discussion, Simeon shares insights shaped by hospitality, mentorship and community. You’ll hear: * How family and early mentors shaped Simeon’s leadershipphilosophy * Why humility, respect and preparation are essentialleadership qualities * How leaders can learn from both positive and negativemanagement examples * Why hospitality culture must evolve to meet theexpectations of new generations * How ohana shapes the employee and guest experience inWaikiki * Why onboarding, mentoring and recognition are criticalto retention * How small personal touches can transform a guestexperience at scale * Why daily huddles and immediate action help strengthenoperations * How leaders can support their teams when difficult guestor HR situations arise * Why mentorship is central to developing future generalmanagers and hospitality leaders * How balance, family and personal passions help leaderssustain their careers * Why giving back to the community is an important part ofhospitality leadership Throughout the conversation, Simeon reinforces that hospitality leadership is rooted in service. His perspective offers a reminder that great guest experiences begin with great employee experiences, and that the most meaningful legacy a leader can leave is found in the people they mentor, support and inspire.

Frank Cordeirdo on Colonial Country Club's Legacy, Leadership and the Power of Being Better and Differenr

ABOUT FRANK CORDEIRO Frank Cordeiro is GM/COO of Colonial Country Club in Fort Worth, TX, a historic private club known for its championship golf legacy, strong family culture and deep connection to the Fort Worth community. With more than 30 years of experience in the private club industry, Frank brings a thoughtful, relationship-centered approach to leadership. His philosophy is rooted in service, curiosity and the belief that leaders create lasting impact by helping others define and achieve success. At Colonial Country Club, Frank has helped guide a significant period of renewal and transformation. Inspired by the club’s founder, Marvin Leonard, and his belief that it is not enough to be better than the rest, but that one must be better and different, Frank has helped connect Colonial’s history with a forward-looking strategy designed to serve today’s members and future generations. His leadership emphasizes listening before persuading, creating buy-in rather than compliance and surrounding the organization with people who share the club’s values and purpose. EPISODE HIGHLIGHT Step into a thoughtful and wide-ranging conversation with Frank Cordeiro, GM/COO of Colonial Country Club in Fort Worth, TX. Drawing on more than three decades in the private club industry, Frank shares how history, relationships and a clear sense of purpose have shaped his leadership philosophy andColonial’s ongoing evolution. In this episode, Frank reflects on the influence of Colonial’s founder, Marvin Leonard, whose belief that organizations must be both better and different continues to guide the club’s strategy nearly a century later. Frank discusses how that philosophy helped shape a major transformation at Colonial,including a restored golf course, renewed dining and social amenities and a member-driven strategic planning process rooted in listening and trust. He also explores the balance between championship golf and family-focused club life, the importance of hiring people who believe in the club’s values and the role relationships play in building respect with boards, members and teams. Throughout the conversation, Frank reinforces that leadership is not about control, title or personal legacy. It is about service, thoughtful inquiry and the privilege of facilitating success for others. WHAT YOU’LL LEARN FROM THIS CONVERSATION In this reflective discussion, Frank shares insights shaped by history, service and experience. You’ll hear: * Why Colonial Country Club’s history continues to shape its modern strategy * How Marvin Leonard’s “better and different” philosophy guided the club’s transformation * Why tradition and relevance do not have to compete with one another * How championship golf, family culture and lifestyle amenities can coexist within one club identity * Why leaders should seek buy-in rather than simple compliance from their teams * How hiring people who want what the organization wants strengthens culture * Why relationships are central to leadership in clubs and across all businesses * How club leaders can build trust with board members through curiosity and thoughtful questions * Why listening to understand must come before persuading others to support a plan * How member input helped shape Colonial’s strategic planning process * Why service is at the heart of meaningful leadership * How legacy is carried forward by helping others succeed Throughout the conversation, Frank reinforces that leadership is a privilege rooted in service. His perspective offers a powerful reminder that the best leaders do not simply manage organizations. They honor the past, listen carefully, build trust and create the conditions for people, clubs and communities to thrive.

Michael Stott on Servant Leadership, Club Culture and Why Trust Still Matters Most

ABOUT MICHAEL Michael Stott, CCM, CCE, is a partner with The Triumph Group and a respected leader within the private club industry with more than 30 years of experience in club management and leadership. Beginning his career as a caddie and Evan Scholar, Michael went on to serve as a GM for more than three decadesbefore transitioning into executive search, leadership advisory and consulting. Known for his servant leadership philosophy and strong people-centered approach, Michael places a significant emphasis on trust, accountability and culture. He believes that great leadership begins with humility, consistency and a genuine investment in the success and well-being of others. Through his work with The Triumph Group, Michael helps clubs identify and develop strong leaders while guiding organizations in building healthy cultures that support both staff and member experience. His perspective is rooted in the belief that leadership is ultimately about service, integrity and positivelyimpacting the lives of others. EPISODE HIGHLIGHT Join us for a thoughtful and engaging conversation with Michael Stott, CCM, CCE, partner with The Triumph Group and longtime private club leader, as he shares lessons learned from more than three decades in club management, leadership and mentorship. Drawing on experiences that range from his early days as a young GM trying to “make everyone happy” to advising clubs and placing leaders today, Michael reflects on the importance of trust, accountability and servant leadership in building strong organizations. In this episode, Michael discusses why culture is one of the mostimportant assets within a club, how leaders must protect and support their teams and why hiring the right people is critical to long-term success. He also explores the connection between employee experience and member satisfaction, emphasizing that exceptional service can only happen when staff members feel respected, empowered and valued. Michael shares thoughtful insights on leadership development, difficult conversations, consistency in service and the role mentorship has played throughout his life and career. His perspective offers a compelling reminder that leadership is less about authority and more about serving others with humility, integrity and purpose. WHAT YOU’LL LEARN FROM THISCONVERSATION In this thoughtful discussion, Michael shares leadership insights shaped by decades of experience in club management, mentorship and organizational culture. You’ll hear: * Why leadership is about making thoughtful decisions, not trying to please everyone * How trust is built through care, competency and consistency * Why mentorship and accountability are essential for leadership growth * How strong club culture directly impacts both staff engagement and memberexperience * Why hiring the right people is one of the most important leadership responsibilities * How protecting staff creates healthier and more successful organizations * Why consistency matters in delivering exceptional member experiences * How servant leadership helps leaders build stronger teams and cultures * Why difficult conversations are necessary to maintain standards and accountability * How humility, faith and personal values can shape leadership philosophy * Why great leadership is rooted in service, integrity and genuine care for others Throughout the conversation, Michael reinforces that leadership is not about titles or control, but about positively influencing people, protecting culture and helping others grow. His reflections offer valuable lessons for leaders both inside and outside the private club industry.

Bill McMahon Sr.: Leadership, Listening & the Future of Private Clubs

ABOUT BILL McMAHON Bill McMahon Sr., AIA, OAA, is founder of McMahon Group and a strategic, financial and architectural planning consultant to private clubs throughout North America and beyond. Since establishing the firm in 1983, Bill has helped more than 2,000 clubs navigate complex challenges related to governance,membership, capital planning and facility development. With a background in architecture and a family legacy in the profession dating back to 1906, Bill brings a unique, integrated approach to club consulting—combining design, financial feasibility and member alignment to ensure successful project execution. Beyond his consulting work, Bill has served in leadership roles within his own clubs, including as president and board member, giving him firsthand insight into the realities of club governance and member expectations. He is a co-author of McMahon Club Trends®, founder of the Excellence in Club ManagementAward and a frequent speaker at industry conferences across North America. Known for his candid, practical and people-focused approach, Bill is widely respected for his ability to help clubs “tell it like it is” while guiding them toward thoughtful, sustainable solutions. EPISODE HIGHLIGHT Step into a candid and insightful conversation with Bill McMahon Sr., founder of McMahon Group, as he shares more than forty years of experience working with private clubs around the world. Drawing on his background as both an architect and club leader, Bill explains why strong governance, clear communication and member alignment are essential to long-term success. He reflects on how clubs have evolved over time—from traditional, single-focus facilities to dynamic, family-oriented environments that serve as today’s “third space” for connection and community. Bill also explores the importance of adapting to societal trends, managing competition, and making thoughtful capital decisions that balance member expectations with financial realities. Throughout the conversation, he emphasizes the role of mentorship, the importance of listening as a leader and the responsibility to guide clubs with honesty and integrity. His perspective offers a powerful reminder that while the industry continues to change, the fundamentals of leadership—people, trust and adaptability—remain constant. WHAT YOU’LL LEARN FROM THIS CONVERSATION In this engaging discussion, Bill shares insights shaped by decades of experience across more than 2,000 clubs. You’ll hear: * Why strong leadership from both the board and general manager is essential to club success * How member alignment and communication drive successful capital projects * Why “listening first” is one of the most important leadership skills * How clubs must evolve to meet changing societal needs and expectations * The growing importance of family, wellness and year-round programming * Why honesty and transparency are critical—even when conversations aredifficult * How mentorship shapes the next generation of club leaders * Why clubs must balance tradition with adaptability to remain relevant * The difference between return on investment and return on experience * Why giving back is one of the most important measures of long-termsuccess Throughout the conversation, Bill reinforces that great clubs are not defined by buildings alone, but by leadership, culture and the ability to create meaningful experiences for their members.

Larry Hirsh: The Risk of Falling Behind—How Clubs Lose Value When Leaders Stop Thinking Long-Term

ABOUT LARRY Larry Hirsh is president of Golf Property Analysts, a real estatespecialty consulting, appraisal and brokerage firm focused on golf and club properties across the United States. With a career spanning several decades, he has advised private clubs, boards and ownership groups on valuation, market positioning and long-term financial sustainability. Known for his objective, data-driven approach, Larry brings a deep understanding of the complexities facing today’s private clubs, from governance challenges to market dynamics and capital investment decisions. His work centers on helping clubs align financial strategy with long-term viability, ensuring decisions support both current and future membership. Larry is also a frequent speaker and writer within the industry, sharing insights on club value, governance and sustainability. His perspective is grounded in experience, integrity and a commitment to helping clubs make informed, responsible decisions.   EPISODE HIGHLIGHT Step into a candid and insightful conversation with Larry Hirsh,president of Golf Property Analysts, as he shares a decades-long perspective on what truly drives long-term success in the private club industry. Drawing from his experience advising clubs across the country, Larry explores the critical balance between underinvesting and overextending and why understanding market position is essential to maintaining financial stability and member value. He discusses the emotional and political dynamics of board governance, the risks of short-term decision-making and the importance of relying on professional expertise. Throughout the conversation, Larry reflects on the evolving expectations of members, the challenges of generational change and the importance of creating environments that are both financially sustainable and culturally relevant. He also offers practical insights into how clubs can stay ahead ofoperational challenges and avoid the pitfalls that lead to long-term decline. This episode offers a grounded and honest look at leadership through the lens of experience, discipline and a commitment to long-term thinking. WHAT YOU’LL LEARN FROM THISCONVERSATION In this thoughtful discussion, Larry shares insights shaped by decades of experience advising clubs and analyzing long-term outcomes. You’ll hear: * Why humility and the ability to say “I don’t know” are essential leadership traits * How honesty and integrity simplify decision-making and build long-term trust * Why clubs must prioritize long-term sustainability over short-term preferences * How deferred maintenance and misaligned spending can quietly undermine a club * The importance of understanding market position and member expectations * Why boards should rely on professional expertise rather than personal agendas * How emotional and political dynamics can impact governance decisions * Why balancing investment and financial discipline is critical to success * How generational shifts are changing what members value in the club experience Throughout the conversation, Larry reinforces that strong leadership is rooted in perspective, discipline and a commitment to making decisions that support the long-term health of the club and its community.