New Era FinTech Podcast

In this episode I'm tackling the critical need for banks to focus on learning about AI rather than rushing into Proof-of-Concepts and implementations. I take a look at the macro current state of AI in financial institutions, highlighting that while there are some outliers, the majority are not actively utilising AI technologies in any compelling manner beyond "a bit of Microsoft Copilot". I also discuss the importance of building a foundational understanding of AI across all levels of an organisation - and I point to the Lloyds Bank Data & AI Summer School initiative [https://www.linkedin.com/feed/update/urn:li:activity:7345737702174019584/] as a positive example of this. You can read more on Rohit Dhawan's [https://www.linkedin.com/in/rodhawan/] post here [https://www.linkedin.com/feed/update/urn:li:activity:7345737702174019584/]. (Rohit is the Group Head of AI at Lloyds). In summary, I think the best approach -- right now -- is to try and encourage a culture of curiosity and continuous learning amongst your colleagues. Chapters * 00:00 The Urgency of Learning AI in Banking * 02:36 Understanding the AI Landscape in Financial Institutions * 05:34 The Importance of AI Literacy * 08:16 Challenges with Proof of Concepts * 10:10 Building a Culture of Curiosity and Learning * 12:58 Case Study: Lloyds Bank's Summer School Initiative * 15:45 Encouraging Engagement in Learning Initiatives

In this episode, I'm discussing the importance of learning when it comes to AI. Learning for board members, executives, team leaders and employees. Only when you've got a basic grasp on what the current range of technology can do, are you in the best position to decide how to move forward. Too many financial service organisations I see have pulled the trigger out of hope -- and ended up spending a lot of money for very little tangible outcomes. Playing, testing, learning, these are seriously important in today's environment. Have a listen and see what you make of it. And if you need any help with learning and executive education, drop me a note: I'm ewan@ned.partners [ewan@ned.partners]. Takeaways * AI strategies in banks often rely on simple solutions like Microsoft Co-Pilot. * Many executives are unaware of the actual AI capabilities in their organisations. * Proof of concepts (POCs) are essential but can easily lead to failures. * Learning about AI should be a priority for executives and teams. * Understanding the basics of AI can help demystify the technology. * Generative AI is not (yet!) a superhuman solution but a set of procedures. * Automation can significantly reduce the time spent on laborious tasks. * Structured learning combined with practical application is key to success. * Curiosity about technology can lead to innovative solutions. * Organisations should not be embarrassed to focus on learning about AI. Chapters * 00:00 The AI Landscape in Financial Services * 02:45 Understanding AI Implementation Challenges * 05:32 The Importance of Learning in AI * 08:16 Navigating Proof of Concepts * 11:02 Structured Learning and Curiosity in AI * 13:34 Practical Applications and Future of AI

Here's a quick episode focusing on a quick experience I had this morning with Google's Gemini AI -- suffice to say, I don't think it met my expectations!

In this episode, I meet Sal Ghaznavi [https://www.linkedin.com/in/sghaznavi/], an executive with 18 years of cross-sectoral work experience, spanning across the UAE, Ireland, Bermuda, and Pakistan, with experience working within FinTech and tech startups. Sal has held key finance and commercial leadership positions at Careem [https://www.careem.com/] (Uber [http://www.uber.com]) - the Middle East, North Africa, and Pakistan’s first and largest unicorn, operating in the ride-hailing, food and grocery delivery, and digital payments space. Sal shares valuable insights into the business environment and opportunities in the Middle East, particularly in the UAE. He highlights the region's high smartphone and internet penetration rates, the approachable regulators, and the government's focus on making the UAE a leader in various industries. Sal also discusses the safety and security of living in the UAE, the cost of living, and the growth potential for businesses. He advises individuals interested in working in the UAE to network, conduct thorough research, and understand the cultural dynamics of the region. For FinTech companies looking to expand into the UAE, Sal emphasises the importance of having 'boots on the ground', building relationships, and understanding the regulatory landscape. You can find out more and connect with Sal via his LinkedIn profile [https://www.linkedin.com/in/sghaznavi/]. Takeaways * The UAE offers tremendous growth opportunities for businesses, with a welcoming and approachable regulatory environment. * The region has high smartphone and internet penetration rates, making it conducive for internet-based companies. * Living in the UAE is safe and secure, with a diverse and multicultural environment. * For individuals interested in working in the UAE, it is important to network, do thorough research, and understand the cultural dynamics of the region. * Fintech companies looking to expand into the UAE should have boots on the ground, build relationships, and understand the regulatory landscape. Chapters * 00:00 Remote Recording and Audio Quality * 01:49 Sal's Background and Experience in the Middle East and Europe * 04:46 Tech Startups and Super Apps in the Middle East * 09:42 Living in the UAE: Safety, Diversity, and Growth Opportunities * 14:18 The Cost of Living in Dubai * 18:25 Finding Job Opportunities in the UAE * 20:46 Advice for Moving to the UAE * 24:28 Expanding Fintech into the GCC Market * 28:48 Approaching the GCC Market as a Supplier or Vendor * 31:53 Sal Ghaznavi's Move to London and Opportunities in the Fintech Industry * 32:35 Contacting Sal Ghaznavi on LinkedIn Keywords UAE, Careem, Uber, Middle East, Europe, business expansion, fintech, opportunities, safety, security, cost of living, growth potential, networking, relationships, regulatory landscape

In this episode, I show you a series of screenshots I took as I walked through the process of requesting a replacement debit card using Santander UK's [https://www.santander.co.uk/] chatbot, Sandi. This might be one of those episodes that you might want to watch, rather than just listen to -- you can watch on Spotify, or you can watch the video [https://youtu.be/jfEb7V2Fxfw] on the podcast's YouTube channel. Summary Ewan reviews the chatbot capabilities of Santander UK. He compares it to other banks and highlights the strengths and weaknesses of their chatbot systems. Ewan is impressed with Santander's chatbot, called Sandi, as it efficiently handles a simple task of replacing a damaged debit card. He praises Santander for its user-friendly interface, quick response time, and seamless process. Ewan encourages other banks, such as NatWest and Lloyds, to improve their chatbot capabilities to match Santander's level of efficiency. Sound Bites * "This is best in class. Absolutely best in class." * "NatWest, read this and weep." * "Santander, thank you very much for making such a great capability." Chapters * 00:00 Introduction to Chatbots and Santander UK * 02:17 Comparing Chatbot Capabilities: Santander vs. NatWest vs. Lloyds * 06:09 The Importance of Simplicity in Chatbot Interactions * 09:03 Santander UK's Best-in-Class Chatbot Experience * 10:31 Encouraging Banks to Improve Chatbot Capabilities Takeaways * Santander UK's chatbot, Sandi, provides a best-in-class user experience for replacing a damaged debit card. * Santander's chatbot is efficient, user-friendly, and provides quick responses. * Other banks, such as NatWest and Lloyds, have room for improvement in their chatbot capabilities. * Ewan MacLeod encourages banks to prioritize user experience and streamline their chatbot processes. Keywords chatbots, Santander UK, Sandi, customer service, banking, user experience