The Dos and Don’ts of OEM Aftersales Management with Tony Byrne

Trends and Predictions: What 2025 Holds for Manufacturing Aftersales

Send us a text [https://www.buzzsprout.com/twilio/text_messages/2235276/open_sms] Welcome to Season 2 of OEMs: Blockers and Breakthroughs! In this opening episode, Sam Burgess [https://www.linkedin.com/in/sammy-burgess/], CEO of Partful, and Rob Butler [https://www.linkedin.com/in/rob-partful/], Head of Sales, discuss the key trends shaping manufacturing aftersales in 2025.  From predictive maintenance and the rise of the digital thread to improving customer experience, they discuss what OEMs should expect in 2025, and how Partful is helping to facilitate that change into a new digital era.  Listen along for an exciting new season with insights from industry events, and reflections on standout guests from Season 1.  Want to know what's next for the manufacturing industry and Partful [https://partful.io/]?  Let Rob and Sam walk you through their journey to date and what they've learned from OEMs striving for bigger and better things in 2025.  Tune in to start the year with the right attitude towards aftersales.

The Dos and Don’ts of OEM Aftersales Management with Tony Byrne

Send us a text [https://www.buzzsprout.com/twilio/text_messages/2235276/open_sms] In this episode, we’re joined by Tony Byrne [https://www.linkedin.com/in/tony-byrne-cmgr-mcmi-7b309937/], an aftersales specialist and leader in the automotive industry. With experience at Synergy, Lotus Cars, and now as the Owner of AutoInsight Solutions, Tony brings invaluable insights into the world of automotive aftersales. We explore OEMs' biggest mistakes when managing aftersales and dealer networks, uncovering the pitfalls that harm efficiency, parts identification, and customer satisfaction.  Tony shares his dos and don’ts for building effective aftersales systems, including lessons from his time transforming processes at Lotus. We also discuss how 3D parts catalogs and interactive technology are reshaping the way OEMs approach aftersales, helping them improve accuracy and streamline processes.  Tune in for some valuable insights for OEMs looking to adopt these innovations and stay ahead in an ever-evolving industry.

Behind the Scenes of Partful 2.0 with Automated 3D Catalogs and Faster Aftersales

Send us a text [https://www.buzzsprout.com/twilio/text_messages/2235276/open_sms] Our new platform is here! Partful 2.0 is our latest platform iteration, set to transform how OEMs create, manage, and update their parts catalogs. Partful 2.0 enables OEMs to streamline their aftersales processes by leveraging existing CAD and BoM data for fully automated 3D content generation. Say goodbye to siloed 2D PDFs and outdated documentation, this revolutionary tool allows OEM teams to have a live EPC in hours, not weeks. Joining us in this episode are Partful’s automation experts, Kristian Epps and Rami Elakkad, who explain how Partful’s technology works behind the scenes. We discuss how this shift to automation technology will save significant time for technical documentation teams, enable real-time collaboration with engineering, and support aftersales efforts with continuous product data updates. Tune in to learn how Partful 2.0 bridges the gap between engineering and aftersales, offering OEMs the tools they need to deliver faster, smarter, and more efficient aftersales support. Sign up for early access [https://partful.io/partful-2.0-beta] to the BETA program and join us as we explore the future of automated 3D content creation with cutting-edge technology.

Solving BoM Challenges and Helping OEMs Build a Better Future

Send us a text [https://www.buzzsprout.com/twilio/text_messages/2235276/open_sms] In this episode, we look at the critical role that Bill of Materials (BoM) management plays in the success of OEM businesses. With insights from Carl Kenyon, a manufacturing industry expert, and Clare Cormican, a product manager at Partful and a SaaS solutions wizard, we explore companies' common mistakes in creating and managing BoMs. Listen along as we discuss the practical challenges OEMs face, the impact of poor BoM practices, and share real-life examples of business consequences. Discover how improved BoM processes can increase efficiency and lead to long-term success for OEMs. Head to Partful 2.0 [https://partful.io/partful-2.0] to learn more about our 3D parts catalog solution to aid with the common problems that stem from managing BoMs in the manufacturing industry.

Increasing Aftersales Knowledge and Access to Parts Data with Kolpak

Send us a text [https://www.buzzsprout.com/twilio/text_messages/2235276/open_sms] In this episode, we explore how Kolpak is revolutionizing customer experience by enhancing aftersales knowledge and streamlining access to parts data.  Hear from Jay Maiden, Director of Service at Kolpak, about his comprehensive training programs, including Kolpak University, and the implementation of a cutting-edge 3D parts catalog.  Discover how these innovations are helping Kolpak maintain its leadership in the walk-in refrigerator market and providing customers with superior service.  Jay also shares insights on their collaboration with Partful and offers key tips for OEMs to improve aftersales customer experience.  Join us for valuable insights on transforming aftersales services to keep customers satisfied and loyal.