Regulatory Joe
ICHRA adoption is accelerating—but for health plans, the real challenge isn’t strategy. It’s execution. In this episode of Regulatory Joe, ClearFile’s Joe Boyle sits down with Lindsey Miller of Softheon to break down what ICHRA actually changes for health plans across enrollment, billing, member experience, and long-term individual market strategy. They explore where operational complexity is already showing up, why many plans may already have ICHRA members without knowing it, and how fragmented workflows across enrollment pathways, payment models, and communications are creating new pressure points. The conversation also dives into what it takes to operationalize ICHRA at scale—from data strategy and member identification to reconciliation processes and ecosystem coordination across employers, brokers, and technology partners. If you work in ACA product strategy, enrollment operations, billing, or regulatory compliance, this episode breaks down what to prepare for as ICHRA continues to grow. Subscribe to get all of Regulatory Joe’s insights or visit https://www.regulatoryjoe.com [https://www.regulatoryjoe.com]
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