Restaurant Tech Trends
Brilliant biscuits + the boring work that builds a brand? Yes, please. Today on 🍔Restaurant 🤖Tech 📈Trends I'm talking with Amanda Kahalehoe, COO of Vicious Biscuit, the Southern comfort breakfast and brunch concept scaling fast across the Southeast on the strength of over-the-top biscuit builds and a hospitality-first culture. Amanda came in from outside the industry and just helped open restaurant number 12 (with 5 more in construction). 📺WATCH AND LEARN📺 👉 Why getting the boring/infra work done first is the real key to helping emerging brands scale - and which projects she tackled before moving into franchising 👉 Her counterintuitive move for earning operator trust on technology - the opposite of what most brands do when a tool isn't working 👉 The one thing Vicious Biscuit owns instead of renting - and why it's making her skeptical of agentic AI tools flooding the space ➕ PLUS: Amanda's reframe that some guest experience friction is GOOD - and some excellent insight into how the brand achived positive comp sales two years running and a 6% traffic lift while the industry trended ➕➕ PLUS PLUS: Rapid fire gold - savory vs sweet biscuits, which coffee gets the day started, the Vicious Biscuits dish she'll defend to the death, and the career she'd have if not for restaurants Thank you Amanda for teaching us how to lay the foundation for scaling - and I'll wear that biscuit T-shirt religiously. 🚀
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