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Retail Remix

Podcast af Retail TouchPoints

engelsk

Business

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Læs mere Retail Remix

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Alle episoder

276 episoder
episode How Anthropologie is ‘Curating a Lifestyle’ with its Maeve Brand artwork

How Anthropologie is ‘Curating a Lifestyle’ with its Maeve Brand

This episode is brought to you by Commerce [https://www.commerce.com/retailremix]. Private label brands aren’t just supporting acts anymore — many are becoming stars in their own right, and Anthropologie’s Maeve label is proving the point. In this episode of Retail Remix, host Nicole Silberstein sits down with Anu Narayanan, President of Women’s and Home at Anthropologie Group, to go inside the decision to elevate Maeve from an in-house favorite to a standalone brand with its own stores, website and social presence. Anu shares how the decision was rooted in clear customer demand — millions of searches, TikTok engagement and a fiercely loyal fan base — as well as a bold vision for how Maeve can evolve while still staying connected to Anthropologie’s DNA. From boutique-style store design to influencer-led storytelling to curated multi-brand assortments, Maeve is charting its own path into the future. Key Takeaways * The strategic choice to open first stores in markets like Raleigh, N.C. and Atlanta rather than major coastal cities; * How Anthropologie is differentiating Maeve’s boutique store aesthetic from its core stores; * Inside Maeve’s marketing engine from TikTok and the company’s first Substack to a growing community of influencer “Mavens”;  * Why Maeve standalone stores are multi-brand and which brands are being brought in; * The role of catalogs (yes, catalogs) in modern brand storytelling and customer engagement; * PLUS Anu’s top merchandising tip for any kind of store. Related Links * Explore Maeve [https://www.anthropologie.com/maeve]’s latest collections and campaign storytelling * Related reading: Anthropologie Promotes Maeve to Standalone Brand, Plans Stores and Exclusive Catalog  [https://www.retailtouchpoints.com/features/news-briefs/anthropologie-promotes-maeve-to-standalone-brand-plans-stores-and-exclusive-catalog] * Stay ahead with more retail insights and analysis from Retail TouchPoints [https://www.retailtouchpoints.com] * Subscribe and catch up on all episodes of Retail Remix [https://www.retailtouchpoints.com/podcasts] ----- How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide [https://www.bigcommerce.com/resources/guides/bc-channel-guide/].

01. dec. 2025 - 21 min
episode How Google Is Redefining the Shopping Journey artwork

How Google Is Redefining the Shopping Journey

This episode is brought to you by Commerce [https://www.commerce.com/retailremix]. Google has always played a central role in the shopping journey, but it isn’t a retailer or even a marketplace. In fact, more than 1 billion shopping searches happen on the platform every day, yet Google has never been the endpoint. Now, with the rise of AI, multimodal search and agentic experiences, Google is ready to once again transform how consumers discover and shop for products online. In this episode of Retail Remix, host Nicole Silberstein sits down with Lilian Rincon, VP of Shopping Experiences at Google, to unpack the company’s latest innovations — from conversational discovery to virtual Try-on-You to new agentic features that can check stock, call local stores and even buy on your behalf. Lilian shares how Google is approaching AI-powered shopping with a “slow, steady, and user-first” philosophy, why trust and data freshness are non-negotiables, and how Google’s massive Shopping Graph gives it a unique advantage in the evolving AI commerce landscape. Key Takeaways: * Why Google still sees itself as an ecosystem, not a retailer — and what that says about its ambitions in the realm of shopping; * A look inside Try-on-You, Google’s new personalized virtual try-on that uses a single selfie to visualize clothing on your actual body; * Why conversational shopping has officially arrived — and how it is changing the way people search; * How Google’s agentic features — including local store calling and automated buying — are tackling real-world shopper pain points; and * The critical role of Google’s Shopping Graph in powering trustworthy AI results. Related Links: * Explore Google [https://www.google.com/shopping?sca_esv=cfc019d70576c3e0&udm=28&fbs=AIIjpHxU7SXXniUZfeShr2fp4giZjSkgYzz5-5RrRWAIniWd7tzPwkE1KJWcRvaH01D-XIVq8GTSVeX03zdmjcvv_uucX31r6B_fyEmxe3wX1bmDzbfywwl3lJ8EPdmXdrBi8So_h9DnsJk21Ie9BElt3mBfeGt_2Ze1DqWo-MAlKQsy2WXS-93z64r6Gu4R2VBIswf8w7v7nj2kT3k7-PUfLvB5L_z5Ww&ictx=111&biw=1153&bih=520&dpr=1.5&shopmd=2&shopst=CgVwYW50cxIA&sa=X&ved=0ahUKEwixn7uE4PyQAxX0hIkEHbmXB4MQ0rsNCBs]’s latest AI-powered shopping features * Related reading: As ChatGPT Focuses on Checkout, Google Hones its Shopping Experience [https://www.retailtouchpoints.com/topics/data-analytics/ai-machine-learning/as-chatgpt-focuses-on-checkout-google-hones-its-shopping-experience] * Read more about the future of retail and commerce innovation on Retail TouchPoints [https://www.retailtouchpoints.com/] * Subscribe and catch up on more episodes of Retail Remix [https://www.retailtouchpoints.com/podcasts] ----- How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide [https://www.bigcommerce.com/resources/guides/bc-channel-guide/].

24. nov. 2025 - 21 min
episode What DoorDash Plans to Deliver Next artwork

What DoorDash Plans to Deliver Next

This episode is brought to you by Commerce [https://www.commerce.com/retailremix]. DoorDash has come a long way from delivering takeout. Today, it’s a platform for everything local — powering delivery, fulfillment and retail innovation across dozens of categories. In this episode of Retail Remix, host Nicole Silberstein sits down with Fuad Hannon, DoorDash’s VP of New Verticals, to unpack how the company is executing its vision to level the local commerce playing field. From the launch of DashMart Fulfillment Services to partnerships with brands like Kroger and Party City, DoorDash is helping retailers of all stripes and sizes compete on speed, convenience and customer experience. Key Takeaways: * How DoorDash’s mission to empower local economies has evolved beyond restaurants; * How the company’s investments in autonomous delivery are setting the stage for the next generation of 24/7 commerce; * What the recent acquisitions of SevenRooms and Symbiosis reveal about DoorDash’s growing reach in technology and services;  * The growth of DoorDash’s $1 billion+ advertising business and how the company balances merchant ROI with consumer experience;  * PLUS The most unusual product Faud has seen DoorDash deliver. Related Links * Explore how DoorDash [https://www.doordash.com] is expanding into retail, fulfillment, and autonomous delivery * Related reading: DoorDash Launches Fulfillment Services; Party City, CVS Among First to Trial [https://www.retailtouchpoints.com/topics/fulfillment-last-mile/doordash-launches-fulfillment-services-party-city-cvs-among-first-to-trial] * Related reading: DoorDash Launches Driverless Delivery with Waymo in Phoenix Metro Area [https://www.retailtouchpoints.com/features/news-briefs/doordash-launches-driverless-delivery-with-waymo-in-phoenix-metro-area] * Get more insights on retail innovation at Retail TouchPoints [https://www.retailtouchpoints.com/] * Subscribe and catch up on all episodes of Retail Remix [https://www.retailtouchpoints.com/podcasts] ----- How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide [https://www.bigcommerce.com/resources/guides/bc-channel-guide/].

17. nov. 2025 - 29 min
episode How Visa is Preparing for the Agentic Commerce Era artwork

How Visa is Preparing for the Agentic Commerce Era

This episode is brought to you by Commerce [https://www.commerce.com/retailremix]. As AI transforms how people discover and shop, one question looms large: how will payments evolve to keep up? In this episode of Retail Remix, host Nicole Silberstein sits down with Rob Cameron, a self-described “payments nerd” and Global Head of Acceptance Solutions at Visa, to explore how the rise of agentic AI — where intelligent AI agents handle everything from product discovery to checkout — is shaping the future of commerce, and with it payments. Rob shares how Visa is preparing for this shift with its Trusted Agent Protocol, a framework designed to make AI-driven transactions secure, seamless and scalable. From managing fraud and data privacy to redefining consumer trust, this conversation dives deep into the payment infrastructure that will be required to enable this next era of ecommerce.  Key Takeaways: * How the emergence of agentic commerce will change how payments are processed and protected; * Why consumer confidence will determine the pace of AI-driven transactions; * What retailers should do now to prepare their websites and systems for shopping that takes place wholly on AI platforms; and * How Visa’s agentic toolkit is empowering brands to experiment with natural language-driven payment experiences. Related Links * Explore how Visa [https://www.visa.com/] is innovating across AI and digital commerce * Related reading: Visa, Mastercard, PayPal Dive into Agentic Era with Tools that Help Consumers ‘Use AI to Buy’ [https://www.retailtouchpoints.com/topics/payments/visa-mastercard-paypal-dive-into-agentic-era-with-tools-that-help-consumers-use-ai-to-buy] * Get more insights on retail innovation and emerging tech on Retail TouchPoints [https://www.retailtouchpoints.com/] * Subscribe and catch up on all episodes of Retail Remix [https://www.retailtouchpoints.com/podcasts] ----- How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide [https://www.bigcommerce.com/resources/guides/bc-channel-guide/].

10. nov. 2025 - 23 min
episode Amazon Ads’ Former Evangelist on the Future of Retail Media artwork

Amazon Ads’ Former Evangelist on the Future of Retail Media

This episode is brought to you by Commerce [https://www.commerce.com/retailremix]. Retail media — or should we say commerce media — has exploded into one of the fastest-growing opportunities in marketing. But with so many players, platforms and acronyms, where is it all headed? In this episode of Retail Remix, host Nicole Silberstein sits down with Jeff Cohen, former Principal Evangelist at Amazon Ads and now Chief Business Development Officer at Skai, to unpack how the space has evolved and what’s coming next. Jeff shares how he went from building one of Amazon’s first third-party ad technologies to helping brands navigate a new era of connected, data-driven commerce. He breaks down the shift from retail media to commerce media, the impact of AI-powered shopping on marketing and how brands can move beyond walled gardens to reach today’s omnichannel shoppers. Key Takeaways: * How retail media has evolved into commerce media — and why the distinction matters; * The role of agentic AI in optimizing campaigns and connecting fragmented data; * What brands can learn from Amazon’s retail media dominance and Skai’s cross-channel approach; * Why unified, actionable data matters more than endless metrics; * Lessons on innovation, adaptation and taking smart risks from Jeff’s eclectic career. Related Links * Learn how Skai [https://skai.io/] is connecting brands and retailers through data-driven media * Related reading: New Research Reveals Agency Execs’ True Opinions on Retail Media [https://www.retailtouchpoints.com/topics/digital-marketing/exclusive-new-research-reveals-agency-execs-true-opinions-on-retail-media] * Explore more insights on the future of commerce media on Retail TouchPoints [https://www.retailtouchpoints.com/] * Catch up on all episodes of Retail Remix [https://www.retailtouchpoints.com/podcasts] ----- How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide [https://www.bigcommerce.com/resources/guides/bc-channel-guide/].

03. nov. 2025 - 32 min
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En fantastisk app med et enormt stort udvalg af spændende podcasts. Podimo formår virkelig at lave godt indhold, der takler de lidt mere svære emner. At der så også er lydbøger oveni til en billig pris, gør at det er blevet min favorit app.
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