Salem Business Journal

AI in Emergency Services: How "Eva" is Transforming Salem’s Dispatch Center | Brian Carrara

39 min · 14. maj 2026
episode AI in Emergency Services: How "Eva" is Transforming Salem’s Dispatch Center | Brian Carrara cover

Beskrivelse

In this episode Jesse Peone sits down with Brian Carrara, Assistant Fire Chief with Salem Fire, to discuss the innovative integration of AI into the city's dispatch systems. With the Willamette Valley Communications Center (WVCC) handling approximately 500,000 calls annually, Chief Carrara explains how the AI communication specialist, "Eva," is helping manage the high volume of non-emergency calls to reduce wait times and alleviate staff burnout.

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