Small Stones Podcast
Episode Summary Kirk Freeman swore he'd never join the family business. Now he co-owns it. In this episode, Andrew Schory sits down with Kirk Freeman of G.R. Freeman Heating and Air — a nearly fifty-year-old HVAC company in the Evansville area that Kirk runs alongside his brother Dan. Kirk is refreshingly candid about what it takes to lead with integrity in a trade service industry rife with questionable incentive structures, how a family-first culture shapes every decision from technician pay to scheduling, and what it means to be a father of eight while running a business. This is a conversation about values — and what it actually looks like to live them out. Guest Information Guest Name: Kirk Freeman, Co-Owner, G.R. Freeman Heating and Air Bio: Kirk Freeman is the co-owner of G.R. Freeman Heating and Air, a residential and commercial HVAC company in the Evansville area founded by his father nearly fifty years ago. Kirk manages design, installation, and business operations while his brother Dan leads sales and service. A husband, father of eight, and man of strong Catholic Christian faith, Kirk is deeply committed to the principle that a business can be both profitable and ethical — and that the way you lead at work is always teaching something, whether you realize it or not. Website: grfreeman.com [https://grfreeman.com] Facebook: G.R. Freeman Heating and Air Episode Outline The Business He Swore He'd Never Join: G.R. Freeman's History (00:38) Kirk traces the nearly fifty-year history of G.R. Freeman Heating and Air, founded by his father around the year Kirk was born. Today, Kirk and his brother Dan co-own the business as fifty-fifty partners. Kirk describes how the sibling partnership works: Dan leads direct sales and service, Kirk handles design, installation, and back-of-house business operations. Navigating a Family Partnership: Staying in Your Lane (and When You Don't) (01:21) Kirk is candid about the unique friction of a family business: the things said between siblings can be direct. He and Dan work hard to stay in their respective lanes, and when that gets difficult, they lean on a local small business coach who keeps their conversations productive and their decision-making aligned — a resource Kirk describes as genuinely valuable. Integrity vs. Incentive: The Ethics of Technician Pay Structures (04:07) Kirk identifies a troubling industry trend: commission and spiff structures that incentivize technicians to replace parts that don't need replacing. His frame is direct — when a company gives a technician ten percent of a twelve-thousand-dollar system replacement, that is an owner or manager's abdication of ethics. G.R. Freeman uses an hourly rate model with limited, carefully structured spiffs tied only to system replacements — and only when Dan comes in to verify what actually needs to be done. Teaching the Full Technician: Technical Skills and Soft Skills (09:21) Weekly team meetings are the backbone of G.R. Freeman's training culture — covering current technical issues, emerging equipment problems, and increasingly, the soft skills that younger technicians often lack. Kirk observes that smartphone culture has made a generation more insular and less practiced at face-to-face interaction with customers. Building those skills is now as intentional as building technical knowledge. Weather the Storm: What Kirk Would Tell His Younger Self (10:15) With over twenty-five years in business leadership, Kirk's most hard-won lesson is this: be okay with weathering the storm. In a weather-dependent business, sixty percent of success still comes down to whether there are enough hot days. Kirk shares how G.R. Freeman has always chosen to carry employees through slow seasons rather than lay them off — a commitment that costs the company but reflects a foundational value his father established: the people who work here have families too. "None of Us Go Home Until We All Go Home": Culture in Peak Season (12:52) Every summer, G.R. Freeman holds a team meeting with a simple reminder: the company carries employees at significant cost during slow months, and peak season is when the team gives that back. Kirk's philosophy is customer-centric to the core — when everyone is taken care of, they all get to go home. He models this himself by being the last to leave, and the team notices. Faith, Family, and Eight Kids: What It Takes to Show Up at Home Too (14:44) Kirk doesn't pretend he has work-life balance figured out. But he has figured out a few things: no scheduled weekend work (on-call only), a morning routine that starts before anyone else is awake, and the emotional reset that comes from sitting around a dinner table with nine faces looking back at him. G.R. Freeman also extends its family-first values to employees — when someone needs time for a genuine family situation, no questions asked, except during the four-month peak window. Speed Round Highlights (21:37) Books Mentioned • The E-Myth Revisited by Michael Gerber — On why most small businesses fail and how to build one that works without you; essential reading for technical founders Host & Show Info Host: Andrew Schory, Business Coach About the Host: Andrew Schory is a business coach dedicated to helping leaders build momentum through small, intentional actions. Each episode of the Small Stones Podcast features conversations with business and thought leaders to uncover the habits and decisions that move life and business forward — one small stone at a time. Podcast Website: smallstonespodcast.com [https://smallstonespodcast.com] Community • Rate & Review on Apple Podcasts — The most impactful way to support the show and help other listeners find it. • Work with Andrew: Interested in one-on-one or group business coaching? Visit smallstonespodcast.com [https://smallstonespodcast.com] to schedule a session. • Join the Mailing List: Get tools, insights, and episode updates at smallstonespodcast.com [https://smallstonespodcast.com] Share this episode with a business owner, a trade professional, or any leader who needs a reminder that the way you carry yourself — at work and at home — is always teaching something.
17 episoder
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