The AI in Business Podcast

On today’s episode, we’re joined by Shub Agarwal, author of Successful AI Product Creation: A 9-Step Framework available from Wiley and a professor of the University of Southern California teaching AI and Generative AI product management to graduate students. He is also Senior Vice President of Product Management for AI and Generative AI at U.S. Bank. Shub joins Emerj’s Managing Editor Matthew DeMello on the show today to offer his perspective on what responsible AI adoption truly looks like in a regulated environment - and why method matters more than models. With over 15 years of experience bringing enterprise-grade AI products to life, he explains why “AI is the new UX” - and what that means for the future of digital interaction in banking and beyond. He also dives into the nuances of responsible AI adoption - not as a buzzword but as a framework rooted in decades of data governance and enterprise rigor. The opinions that Shub expresses in today’s show are his own and do not reflect that of U.S. Bank, the University of Southern California, or their respective leadership. This episode is sponsored by Searce. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1 [http://emerj.com/ad1].

In this episode of the AI in Business Podcast, Brett Kiley, Executive Director of Customer Experience and Client Solutions at CVS Health, joins us for a compelling discussion on the evolving landscape of customer interactions. With over two decades of experience, Brett shares how CVS navigates the challenges of personalization, efficiency, and seamless service across their retail, pharmacy, and health services divisions. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today’s guest is Michael Berger, Head of Insure AI at Munich Re. Michael returns to the Emerj podcast platform to discuss the impact of legislation such as the EU AI Act on the insurance industry and broader AI adoption. Our conversation covers how regulatory approaches differ between the United States and the European Union, highlighting the risk-based framework of the EU AI Act and the litigation-driven environment in the U.S. Michael explores key legal precedents, including AI liability cases, and what they signal for business leaders implementing AI-driven solutions. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Steffen Hoffmann, Managing Director of Bosch UK. Steffen joins the podcast to discuss how Bosch is leveraging AI across industries, from precision agriculture to HR automation and manufacturing quality control. Throughout our conversation, Hoffmann gives a revealing insight into how Bosch’s AI-driven black grass detection system is helping farmers reduce chemical use and lower costs by precisely targeting affected areas. He also explores Bosch’s history of deploying AI-driven solutions, from early automotive transmission control systems to smart home appliances that adapt to user behaviors. In manufacturing, Bosch is leveraging AI to enhance quality control, with AI-powered inspection systems identifying defects and optimizing production efficiency. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Paul Ronan, Chief Technology Officer at FE fundinfo. FE fundinfo is a leading financial data company connecting the investment industry in the UK, Europe, and Asia Pacific through a single integrated platform. With over 30 years of expertise, FE fundinfo empowers asset and wealth managers to streamline operations, improve client outcomes, and make confident, data-driven decisions. In this episode, Paul joins us to discuss how industry leaders are adopting AI to enhance efficiency, improve client personalization, and redefine operational models. While some firms embrace AI as a strategic imperative, others remain cautious due to concerns over data quality and regulatory uncertainty. The conversation explores the shift toward outcome-driven AI programs and the strategies firms need to navigate the evolving investment industry landscape. This episode is sponsored by FE fundinfo. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.