How AI is transforming merchant experiences

How AI is transforming merchant experiences

AI is reshaping payments, but what does that mean in practice? In this episode, Johnny Ferguson from Tyro and Will Laws from AWS discuss how AI is helping merchants unlock deeper insights, streamline operations, and improve customer experiences. From data-driven decision-making to workflow automation, they explore where AI is delivering real value today – and what comes next. See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

Real-time super: The bigger opportunity

As Australia moves toward payday super, this episode explores the bigger opportunity beyond the 1 July milestone. In this episode, Grant Doherty from Westpac and Sue Pearce from Aware Super share their perspectives on the shift toward real-time super payments, and what it could unlock across the super ecosystem. See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

Growing up digital: the age of verification

How can we make sure young people are protected without locking them out of the digital world? Tony Allen, from the UK Age Check Certification Scheme, and Kieran Donovan, from k-ID, join us to unpack the role of digital identity in age verification, and what it could mean for everything from online purchases to social media and age-appropriate gaming experiences. See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

Confirmation of Payee: building an industry solution

As Australian banks roll out Confirmation of Payee, this episode takes you behind the scenes of this industry-wide initiative to bring the name-matching service to market. We speak with Anuradha Raman from Pay.UK about the UK’s journey and lessons learned, and hear from AP+’s Tina Meizer about the local build, design decisions, and how industry collaboration shaped this new service. See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

PayTo in action: how smart payments are transforming the customer experience

Dive into the real-world impact of PayTo through the lens of a corporate end-user who is already embracing real-time, data-rich payments on the NPP. On this episode, Mark Buckland, CEO of Dymocks Learning, explains how PayTo is streamlining operations and improving the customer experience. We’re also joined by Alison Chang, General Manager of Payments at CBA, who helped bring the Dymocks Learning solution to life. She shares insights on the implementation, integration, and what’s next for smart, real-time payments in Australia. See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.