The Business You Really Want

The CEO’s Diagnostic: How To Tell What Your Business Actually Needs Next

36 min · 28. apr. 2026
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As a CEO, it’s often impossible to "read the label from inside the jar," leading many leaders to misdiagnose their business problems as tactical fires rather than systemic issues. Gwen Bortner joins Tonya Kubo to share her framework for moving past implicit biases and identifying the true root causes within an organization. By evaluating the four critical areas—people, priorities, processes, and performance indicators—business owners can stop applying Band-Aids to infections and start making high-leverage decisions. Whether it's addressing misplaced loyalty in staffing or realizing that a "leads problem" is actually an expense issue, this conversation provides the diagnostic tools needed to lead with wisdom and clarity.

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