The Client Experience Collaborative Podcast

Getting Started with Client Experience

43 min · 17. jan. 2021
episode Getting Started with Client Experience cover

Beskrivelse

The Client Experience leaders share their thoughts on how professional services firms can get started implementing a client experience management program.

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Alle episoder

16 episoder

episode How Client Experience Impacts Mergers & Acquisitions cover

How Client Experience Impacts Mergers & Acquisitions

In this episode, the CX leaders meet with Steve Gido, Principal at Rusk O’Brien Gido + Partners, LLC [https://www.rog-partners.com/] to discuss how client experience can impact valuation and M&A potential for a professional services firm. The CX Leaders are Blake Godwin (Client Savvy [https://clientsavvy.com/]), as well as Steven Keith (CX Pilots [https://cxpilots.com/]), and Ryan Suydam (Client Savvy [https://clientsavvy.com/]). These three individuals are the client experience and employee experience innovators and pioneers helping professional services firms understand and master the science and art of experience. This is a great episode for anyone contemplating implementing a customer experience management program to drive revenue, repeat business, referrals, as well as increase the value of their firm.

8. jan. 202134 min