Why Customer Experience Transformation Fails | Raja Bunet on NPS, AI & Business Transformation

Why Customer Experience Transformation Fails | Raja Bunet on NPS, AI & Business Transformation

Most organizations believe they're transforming customer experience. In reality, they're often just measuring it. In this episode of The Collaborative Canvas Podcast, I sit down with Raja Bunet, former COO at Ipsos and a customer experience & operational excellence consultant, to explore one of the most misunderstood topics in business today—the difference between CX measurement and CX transformation. We discuss why many organizations invest in dashboards, platforms and NPS programs but still struggle to create meaningful business impact. Raja explains why customer experience is not just a CX initiative but a business transformation initiative that requires leadership alignment, operational ownership and continuous execution. In this episode, you'll learn: ✔ Why CX measurement is only a small part of the equation ✔ The biggest pitfalls that derail transformation initiatives ✔ Why a high NPS score doesn't always mean you're winning against competitors ✔ Raja's "Strength of NPS" framework and what it reveals about customer loyalty ✔ How AI can enable transformation—but cannot define your strategy ✔ Why reducing customer effort should be every organization's north star ✔ The three checkpoints every CEO should evaluate before investing in a transformation program Whether you're a CEO, founder, CX leader, researcher, marketer or someone passionate about building better customer experiences, this conversation offers practical insights that go beyond dashboards and metrics. **Join the Conversation!** Comment below with your #thoughts and #questions on #today’s #topic. Don’t forget to #like , #share , and #subscribe for more #insights and #updates on the #latest in #Consumer #insights, #data #technology , #personal #branding , #sales and #marketresearch. **Stay Connected:** - Join our #LinkedIn group for #professionals - https://www.linkedin.com/company/the-collaborative-canvas/ [https://www.linkedin.com/company/the-collaborative-canvas/] 🎙️Guest - Raja Amarjeet Bunet Linkedin - https://www.linkedin.com/in/raja-amarjeet-bunet-8483457/ [https://www.linkedin.com/in/raja-amarjeet-bunet-8483457/] 🎙️Host - Ankesh Saxena 📌 Follow us on Social Media: 📱Linkedin - https://www.linkedin.com/in/ankeshsaxena/ [https://www.linkedin.com/in/ankeshsaxena/] 🌍 The Collaborative Canvas - https://www.linkedin.com/company/the-collaborative-canvas/ [https://www.linkedin.com/company/the-collaborative-canvas/] 📱Instagram - https://www.instagram.com/the_collaborative_canvas_pod/ [https://www.instagram.com/the_collaborative_canvas_pod/] Instagram- https://www.instagram.com/ankesh_saxena_tccp/ [https://www.instagram.com/ankesh_saxena_tccp/] 📺YouTube - https://www.youtube.com/@Thecollaborativecanvas-podcast/videos [https://www.youtube.com/@Thecollaborativecanvas-podcast/videos] 🎶 Spotify - https://open.spotify.com/show/2wg9WGbUS9kGuOcWcyWxtB?si=369c2a5533ba43bc [https://open.spotify.com/show/2wg9WGbUS9kGuOcWcyWxtB?si=369c2a5533ba43bc] Thank you for listening! 🚀

Former Nestlé Global Insights Head Reveals The Future of AI & Consumer Research |Using AI Completely

AI is transforming every industry. But when it comes to understanding consumers, making business decisions, and predicting behavior, can artificial intelligence truly replace human intelligence? In this episode of The Collaborative Canvas Podcast, Ankesh Saxena sits down with Chandan Mukherjee, former Global Head of Insights at Nestlé and former leader at Unilever, to explore the future of consumer intelligence, market research, AI-powered decision making, digital twins, predictive analytics, and always-on insights systems. This conversation goes beyond the AI hype cycle. We discuss: • Why AI should be a co-pilot, not a decision maker • The future of market research in an AI-first world • Digital Twins and how they may reshape consumer understanding • Why most organizations struggle to turn data into decisions • The difference between data, insights, and business intelligence • Human intelligence vs Artificial Intelligence • Why prediction without understanding is dangerous • The future of consumer behavior analysis • How organizations can build always-on insights systems • What startups and enterprise brands should do today to stay competitive in 2030 One of the biggest takeaways from this conversation: The companies that win the next decade won't choose between AI and humans. They'll combine both. If you're a founder, marketer, researcher, product leader, consultant, business strategist, or anyone curious about AI and the future of decision-making, this episode is packed with practical insights and future-focused thinking. 🎙️ About The Collaborative Canvas Podcast The Collaborative Canvas Podcast brings together founders, executives, researchers, innovators, policymakers, creators, and industry leaders to discuss business, leadership, AI, consumer behavior, innovation, technology, and the future of work. 📩 Want to be featured as a guest on The Collaborative Canvas Podcast? We're inviting founders, CEOs, researchers, marketers, product leaders, consultants, innovators, and industry experts to share their journey, expertise, and insights with our audience. Connect with us through our social channels to explore guest opportunities. Subscribe for more conversations that help you think better, build smarter, and stay ahead. **Join the Conversation!** Comment below with your #thoughts and #questions on #today’s #topic. Don’t forget to #like , #share , and #subscribe for more #insights and #updates on the #latest in #Consumer #insights, #data #technology , #personal #branding , #sales and #marketresearch. **Stay Connected:** - Join our #LinkedIn group for #professionals - https://www.linkedin.com/company/the-collaborative-canvas/ [https://www.linkedin.com/company/the-collaborative-canvas/] 🎙️Guest - Chandan Mukherjee Linkedin - https://www.linkedin.com/in/chandan-mukherji/ [https://www.linkedin.com/in/chandan-mukherji/] 🎙️Host - Ankesh Saxena 📌 Follow us on Social Media: 📺YouTube - https://www.youtube.com/@Thecollaborativecanvas-podcast/videos [https://www.youtube.com/@Thecollaborativecanvas-podcast/videos] 🎶 Spotify - https://open.spotify.com/show/2wg9WGbUS9kGuOcWcyWxtB?si=369c2a5533ba43bc [https://open.spotify.com/show/2wg9WGbUS9kGuOcWcyWxtB?si=369c2a5533ba43bc] Thank you for watching!

POSH Act : What Every Founder, HR & Employee Must Know | Workplace Safety — The Complete Truth

Every company talks about workplace safety. Very few truly understand what it takes to create it. In this powerful episode of The Collaborative Canvas Podcast, we sit down with Leeza Dutta to discuss one of the most important workplace conversations in modern organizations — the POSH Act (Prevention of Sexual Harassment at Workplace Act). This conversation goes far beyond legal compliance. We explore: • Why the POSH Act was introduced and what it aims to achieve • The difference between compliance and genuine workplace culture • Why many organizations still fail to implement POSH effectively • The role of leadership in creating safe and respectful workplaces • Internal Committees (ICC) and their legal responsibilities • False allegations, natural justice, and fair investigations • Rights of employees, interns, vendors, and workplace visitors • Workplace dignity, respect, and psychological safety • The importance of awareness, training, and accountability • Why intent matters more than paperwork One of the most powerful takeaways from this discussion is that workplace safety is not created by policies alone. It is created by leadership, culture, accountability, and trust. Whether you are a founder, HR professional, manager, employee, startup owner, or student entering the workforce, this episode provides critical insights into building safer, healthier, and more respectful organizations. 🎙️ About The Collaborative Canvas Podcast The Collaborative Canvas Podcast brings together experts, founders, business leaders, policymakers, educators, and innovators to discuss business, leadership, workplace culture, entrepreneurship, technology, and the future of work. 👉 Interested in sharing your expertise, startup journey, leadership lessons, or industry insights? We are actively inviting founders, business leaders, HR professionals, creators, educators, policymakers, and industry experts to join us as guests on The Collaborative Canvas Podcast. For guest collaborations and podcast appearances, connect with us through our social media channels. Watch the full episode and join the conversation. **Join the Conversation!** Comment below with your #thoughts and #questions on #today’s #topic. Don’t forget to #like , #share , and #subscribe for more #insights and #updates on the #latest in #Consumer #insights, #data #technology , #personal #branding , #sales and #marketresearch. **Stay Connected:** - Join our #LinkedIn group for #professionals - https://www.linkedin.com/company/the-collaborative-canvas/ [https://www.linkedin.com/company/the-collaborative-canvas/] 🎙️Guest - Leeza Dutta Singh Linkedin - https://www.linkedin.com/in/leeza/ [https://www.linkedin.com/in/leeza/] 🎙️Host - Ankesh Saxena 📌 Follow us on Social Media: 📱Instagram - https://www.instagram.com/the_collaborative_canvas_pod/ [https://www.instagram.com/the_collaborative_canvas_pod/] Instagram- https://www.instagram.com/ankesh_saxena_tccp/ [https://www.instagram.com/ankesh_saxena_tccp/] 📺YouTube - https://www.youtube.com/@Thecollaborativecanvas-podcast/videos [https://www.youtube.com/@Thecollaborativecanvas-podcast/videos] 🎶 Spotify - https://open.spotify.com/show/2wg9WGbUS9kGuOcWcyWxtB?si=369c2a5533ba43bc [https://open.spotify.com/show/2wg9WGbUS9kGuOcWcyWxtB?si=369c2a5533ba43bc] Thank you for watching! 🚀

The Future of D2C Brands in India | Gen Z Consumer Behavior | Inside The Mind of Gen Z Consumers

Gen Z is changing the way brands are built. Luxury alone doesn’t impress them anymore. Big names don’t guarantee loyalty. And “premium” without relatability gets ignored in one scroll. In this episode of Collaborative Canvas, we sit down with Gaurav Birmani, founder of GoWhipped & Grass Skincare, to decode how Gen Z consumers actually think, buy, and connect with brands in India today. From skincare rituals and emotional branding to sensory experiences, authenticity, packaging psychology, and community-led product development — this conversation goes far beyond beauty products. We explore: • Why Gen Z prefers relatable brands over luxury branding • The psychology behind modern consumer behavior • Why brand loyalty is disappearing • How social media changed buying decisions • Building products using real-world consumer interaction • Why emotional connection matters more than functionality • Packaging, fragrance & “main character energy” marketing • How D2C brands are evolving in India • Why authenticity beats perfection in modern branding This isn’t just a podcast about skincare. It’s a masterclass on the future of branding, consumer psychology, and Gen Z behavior. 🎙️ Follow @the_collaborative_canvas_pod for more insightful conversations on business, branding, AI, psychology & the future of consumer culture. 👉 Want to share your story, startup journey, or industry insights? We’re inviting founders, creators, marketers, innovators, and industry leaders to join the Collaborative Canvas Podcast. Connect with us through our social channels. 🎙️Guest - Gaurav Virmani Linkedin - https://www.linkedin.com/in/gaurav-virmani-link/ [https://www.linkedin.com/in/gaurav-virmani-link/] 🎙️Host - Ankesh Saxena 📌 Follow us on Social Media: 📱Linkedin - https://www.linkedin.com/in/ankeshsaxena/ [https://www.linkedin.com/in/ankeshsaxena/] 🌍 The Collaborative Canvas - https://www.linkedin.com/company/the-collaborative-canvas/ [https://www.linkedin.com/company/the-collaborative-canvas/] 📱Instagram - https://www.instagram.com/the_collaborative_canvas_pod/ [https://www.instagram.com/the_collaborative_canvas_pod/] Instagram- https://www.instagram.com/ankesh_saxena_tccp/ [https://www.instagram.com/ankesh_saxena_tccp/] #youtube - https://youtu.be/sCZEKcXfrBM [https://youtu.be/sCZEKcXfrBM] #spotify - https://open.spotify.com/show/2wg9WGbUS9kGuOcWcyWxtB?si=12b5452ef1214100 [https://open.spotify.com/show/2wg9WGbUS9kGuOcWcyWxtB?si=12b5452ef1214100] #apple - https://podcasts.apple.com/in/podcast/the-collaborative-canvas-podcast/id1835394764 [https://podcasts.apple.com/in/podcast/the-collaborative-canvas-podcast/id1835394764] #youtube Music - https://music.youtube.com/playlist?list=PLFXJebR1EG3Et410XaNRLd3xu22PfhGry&si=Uu4ywXYo4NnGx0dO [https://music.youtube.com/playlist?list=PLFXJebR1EG3Et410XaNRLd3xu22PfhGry&si=Uu4ywXYo4NnGx0dO] #amazon -https://music.amazon.co.uk/podcasts/61cabb92-1656-4f6a-8284-0818e6d2f101/the-collaborative-canvas-podcast [https://music.amazon.co.uk/podcasts/61cabb92-1656-4f6a-8284-0818e6d2f101/the-collaborative-canvas-podcast] Thank you for Listening! 🚀

Gen Z Is Changing Work Forever | Moonlighting, AI & Gen Z Careers — The Future of Work Is Here

What happens when a new generation enters the workforce with completely different rules? In this episode, we explore how Gen Z is redefining work, ownership, product thinking, and professional identity in the age of AI, data, and rapid change. From moonlighting and multi-career ambitions to building credibility without titles, this conversation goes beyond stereotypes and dives into how young professionals actually think today. We discuss: • Why Gen Z values impact more than job roles • The truth about moonlighting and modern work culture • How AI, data, and empathy shape product decisions • Why credibility today is built differently • The evolving relationship between companies and young talent • Millennials vs Gen Z mindset shifts • Why adaptability is becoming more valuable than stability This isn’t just a conversation about careers. It’s about how the future of work is being rewritten in real time. If you’re a founder, manager, student, creator, or working professional trying to understand where modern work culture is heading—this episode is for you. 🎙️ Follow The Collaborative Canvas Podcast for more insightful conversations on business, AI, leadership, psychology, and the future of work. **Join the Conversation!** Comment below with your #thoughts and #questions on #today’s #topic. Don’t forget to #like , #share , and #subscribe for more #insights and #updates on the #latest in #Consumer #insights, #data #technology , #personal #branding , #sales and #marketresearch. **Stay Connected:** - Join our #LinkedIn group for #professionals - https://www.linkedin.com/company/the-collaborative-canvas/ [https://www.linkedin.com/company/the-collaborative-canvas/] 🎙️Guest - Snigdhaa Sharma Linkedin - https://www.linkedin.com/in/snigdhaa-sharma/ [https://www.linkedin.com/in/snigdhaa-sharma/] 🎙️Host - Ankesh Saxena 📌 Follow us on Social Media: #YouTube - https://www.youtube.com/@Thecollaborativecanvas-podcast/videos [https://www.youtube.com/@Thecollaborativecanvas-podcast/videos] #spotify - https://open.spotify.com/show/2wg9WGbUS9kGuOcWcyWxtB?si=12b5452ef1214100 [https://open.spotify.com/show/2wg9WGbUS9kGuOcWcyWxtB?si=12b5452ef1214100] #apple - https://podcasts.apple.com/in/podcast/the-collaborative-canvas-podcast/id1835394764 [https://podcasts.apple.com/in/podcast/the-collaborative-canvas-podcast/id1835394764] #youtube Music - https://music.youtube.com/playlist?list=PLFXJebR1EG3Et410XaNRLd3xu22PfhGry&si=Uu4ywXYo4NnGx0dO [https://music.youtube.com/playlist?list=PLFXJebR1EG3Et410XaNRLd3xu22PfhGry&si=Uu4ywXYo4NnGx0dO] #amazon -https://music.amazon.co.uk/podcasts/61cabb92-1656-4f6a-8284-0818e6d2f101/the-collaborative-canvas-podcast [https://music.amazon.co.uk/podcasts/61cabb92-1656-4f6a-8284-0818e6d2f101/the-collaborative-canvas-podcast]