When the Board Turns on the Manager - How to Survive

High-Rise Components That Cannot Be Ignored

High-rise communities face a different level of risk, cost, complexity, and resident disruption when major building systems begin to age. This one-hour CEU webinar explores why reserve studies are only the starting point, how boards and managers should think about capital planning, and why elevators, facades, balconies, roofs, plumbing, parking structures, fire/life safety systems, maintenance history, inflation, insurance expectations, and resident communication all matter before a crisis or special assessment occurs. YouTube: https://youtu.be/hq3FKvRRD1I Viewers may watch this webinar on demand from July 1, 2026 through August 1, 2026 for CEUs. High-Rise Components That Cannot Be Ignored available from Jul 1, 2026 12:00 AM EDT - July 31 11:59 PM at: https://attendee.gotowebinar.com/register/7061191672666797398 To receive CEU credit, participants must actively engage during the webinar using the Question feature. Throughout the session, prompts will be provided, and attendees are required to respond within the Question panel to confirm participation. Failure to respond to these prompts may result in ineligibility for CEU credit, as engagement is required to verify attendance. It may take our office up to one week to send CEU confirmation. Panelists: Andrew Sytnik, CMCA • FirstService Residential • andrew.sytnik@fsresidential.com • www.fsresidential.com Dawn Becker-Durnin, CIRMS • Acrisure • dbecker-durnin@acrisure.com • www.acrisure.com Todd Walter, PE, PRA, RS • Reserve Advisors, Inc.• todd@reserveadvisors.com • • www.reserveadvisors.com Raymond Dickey • AssociationHelpNow This webinar does not replace professional advice.

When the Board Turns on the Manager - How to Survive

When the Board Turns on the Manager - How to Survive It’s more common than most admit—new board members come in and immediately want a change. Instead of a clean transition, some managers find themselves dealing with one or two board members who make their job difficult, unproductive, or even hostile. ———————————————- YouTube: https://youtu.be/bh54uxemLnk ———————————————- In this candid session, we break down how managers can navigate situations where the relationship with the board—or certain board members—has clearly shifted. When communication becomes strained and interactions feel personal, what’s the right response? We’ll explore where a manager’s responsibilities begin and end, how to handle difficult or disrespectful board members, and whether communication should go through individuals or the full board. We’ll also discuss when to involve your management company, legal counsel, or other professionals to protect yourself and the association. Most importantly, this session focuses on practical strategies to help managers **maintain professionalism, reduce risk, and get through challenging board dynamics**—especially when the goal is to stabilize the situation until leadership changes. You’ll learn: How to respond when board members become adversarial Whether you must engage with hostile directors The role of your management company When to document, escalate, or involve counsel How to control communication and expectations Practical ways to stay professional during difficult transitions PANEL: David Byrne, Esq. • Ansell Grimm & Aaron, PC • dbyrne@ansell.law • www.ansell.law [http://www.ansell.law] Raymond Dickey • AssociationHelpNow.com [http://AssociationHelpNow.com] Valerie Garcia Giovanoli, Esq. • McCabe, Trotter & Beverly, P.C. • valerie.giovanoli@mccabetrotter.com • www.mccabetrotter.com [http://www.mccabetrotter.com] Cory Kravit, Esq. • Kovitz Shifrin Nesbit • ckravit@ksnlaw.com • www.ksnlaw.com [http://www.ksnlaw.com] John LaGumina, Esq. • The LaGumina Law Firm, PLLC • jlagumina@laguminalaw.com • www.laguminalaw.com [http://www.laguminalaw.com] Jim Miles, CMCA. AMS  • Bluefield Realty Group • jmiles@bluefieldgroup.com • www.bluefieldgroup.com [http://www.bluefieldgroup.com] Mary Ellen Saks • RCP Management Company • dsaksfamily@aol.com • www.rcpmanagement.com This content does not constitute professional advice.

Facial Recognition in HOAs and Condos: Access Control, Privacy, Insurance & Legal Risks

Facial recognition is no longer a future issue for condos, HOAs, high-rises, and community associations — it is already here. YouTube: https://youtu.be/g-KmC6A2gTc CEU video will be available on Jun 30, 2026 12:00 AM EDT at: https://attendee.gotowebinar.com/register/1688654602841957467  In this discussion, our panel looks at how facial recognition and AI-powered camera systems are being used for access control, license plate recognition, amenity access, security alerts, and resident convenience. But the conversation also goes deeper into the risks: biometric data, privacy concerns, discrimination claims, vendor liability, cyber insurance, police access, data retention, and whether boards should adopt this technology at all. Topics include: • How facial recognition actually works • Why it is more than simple face measurements • Access control for buildings, pools, gyms, gates, and restricted areas • Whether masks, sunglasses, makeup, or photos can fool the technology • Why boards should question “99% accurate” sales pitches • Biometric data, cyber insurance, exclusions, and vendor responsibility • Discrimination and privacy concerns • Police requests, subpoenas, and community policies • Why boards need written policies before adopting the technology • What questions managers and boards should ask vendors • Why facial recognition may only be the beginning of AI-powered community surveillance Panelists: Dawn Becker-Durnin, CIRMS Acrisure dbecker-durnin@acrisure.com www.acrisure.com David Byrne, Esq. Ansell Grimm & Aaron, PC dbyrne@ansell.law www.ansell.law Raymond Dickey AssociationHelpNow.com www.AssociationHelpNow.com Gregg V. Gerelli Gerelli Insurance Agency, Inc. gregg@gerelli-insurance.com www.gerelli-insurance.com Sean A. O’Connor, Esq., CCAL Clarkson McAlonis & O’Connor, P.C. soconnor@cmolawpc.com www.cmolawpc.com John Tani Jr. Elevance Health This content does not constitute professional advice. #HOA #CondoAssociation #FacialRecognition #AccessControl #CyberInsurance #CommunityAssociations #HOAManagement #CondoManagement #AssociationHelpNow #BiometricData #Privacy #CommunityAssociationLaw

Access Control — Here’s Where HOAs Get It Wrong

Gated communities. Key fobs. Call boxes. On paper, it all sounds secure—but many associations are far more exposed than they realize. YouTube: https://youtu.be/kGaplSFlrCA CEUS: You must watch on our GoToWebinar system. Go to www.AssociationHelpNow.com. Join us for a practical discussion featuring Tom Landry (SEC Protects), a 25-year federal law enforcement veteran who retired from the United States Secret Service in 2022. Tom served as Special Agent in Charge of the St. Louis Field Office and on the Presidential Protective Division under Presidents George W. Bush and Barack Obama, working in nearly fifty countries. He now helps organizations strengthen real-world security environments. Alongside Tom, an HOA attorney and insurance professional will connect **security breakdowns to legal and insurance risk**—because when access control fails, it quickly becomes a liability issue. We’ll cover how unauthorized entry actually happens—from shared fobs and propped doors to vendor access and outdated systems—and what boards and managers are expected to have in place when something goes wrong. **You’ll learn:** • Common access control mistakes HOAs are making • Where boards assume they’re protected—but aren’t • What attorneys and insurers look for a Dawn Becker-Durnin, CIRMS • Acrisure • dbecker-durnin@acrisure.com • www.acrisure.com Raymond Dickey • AssociationHelpNow.com • www.AssociationHelpNow.com John LaGumina, Esq. • The LaGumina Law Firm, PLLC • jlagumina@laguminalaw.com • www.laguminalaw.com Tom Landry • SEC Protects • tom.landry@secprotects.com • www.secprotects.com This content does not constitute professional advice.

Responsibilities HOA Managers Should Not Accept

A homeowners’ association manager plays a vital role in the day-to-day operation of a community. However, there are certain responsibilities that should remain with the board and should not be delegated to management. ---------------- YouTube:  https://youtu.be/-pitl_9YrP0 1 Hour CEU Video Available All Day - OnDemand 1h:  Jul 2, 2026 at: https://attendee.gotowebinar.com/register/7797773203265607008 ---------------- In this discussion, our industry leader panel will explore situations where managers may need to say “no” when requests fall outside their proper role. The conversation will highlight common assignments that blur the line between governance and management. Understanding these boundaries helps protect both the manager and the association. When roles remain clearly defined, boards can focus on governance while managers concentrate on professional community operations—helping ensure the association functions effectively and responsibly. PANEL: David Byrne, Esq. • Ansell Grimm & Aaron, PC • dbyrne@ansell.law • www.ansell.law Raymond Dickey • AssociationHelpNow.com  • www.AssociationHelpNow.com Valerie Garcia Giovanoli, Esq. • McCabe, Trotter & Beverly, P.C. • valerie.giovanoli@mccabetrotter.com • www.mccabetrotter.com John LaGumina, Esq. • The LaGumina Law Firm, PLLC • jlagumina@laguminalaw.com • www.laguminalaw.com Cynthia Jones, Esq. • Sellers, Ayers, Dortch & Lyons, P.A. • cjones@sellersayers.com • www.sellersayers.com Practical insights for managers and boards who live this every day. This content does not constitute professional advice.