Inside the State of CX: Insights from 1000 CX Leaders - Audio Only

Inside the State of CX: Insights from 1000 CX Leaders - Audio Only

In this episode, we sit down with NFON UK’s marketing duo Chris Selby-Rickards and Bethan Weston, the team behind NFON’s latest nationwide survey of 1,000 customer experience (CX) professionals. Joining them are Steve Button, our resident contact centre guru, and Tim Smee, NFON’s AI specialist. Together, they unpack the findings of the survey, which spans sectors including retail, telecoms, finance, utilities, healthcare, and hospitality. The discussion reveals how the landscape of customer engagement is rapidly evolving — where AI, empathy, and agility emerge as the key drivers of success. Tune in to discover what today’s CX leaders are prioritising, the challenges they face, and how organisations can prepare to thrive in a world where technology and human connection must work hand in hand.

Co-Pilots of the Future: How AI Empowers People, Protects Culture, and Propels Business (Audio Only)

In the latest episode of The Future is Calling, we tackle one of the most misunderstood—and most urgent—topics in business today: the role of AI in the workplace. Our guests, Hemal and Chris, NFON UK Technical & Marketing Directors, join host Tim to cut through the noise and explore how companies can embrace AI not as a replacement, but as a powerful partner for people.