HVAC Service Management Explained: Dispatch, Parts, and Emergency Calls

Plumbing, Perseverance, and 50 Years of Midcoast Energy Systems

On this episode of The MidCoast Energy Systems Podcast, Eric and James turn interviewer into interviewee. What starts as a simple question about a mustache turns into a conversation about work, identity, and sticking with it for the long haul. Bill shares how the mustache came to be, from admiring old-school baseball catchers as a kid to carrying the same look onto every job site for decades. Along the way, he tells stories from the field, including long nights spent knee-deep in freezing water and moments that tested endurance and defined a career. Tune in for an episode about showing up, doing the work, and taking pride in a job most people never see, but everyone depends on. Learn more about Mid-Coast Energy Systems at midcoastenergysystems.com [http://midcoastenergysystems.com/]. This podcast was produced by Sutherland Weston. Learn more here: https://sutherlandweston.com/podcasts/ [https://sutherlandweston.com/podcasts/].

The Time of the Trades: A Day In The Life Of James Hovance

Imagine a Tuesday- it can be any old Tuesday- and ask yourself what you do during that day. Where do you go? What do you see? How many people do you meet? Eric and Bill sit down with a guest from MidCoast Energy Systems to talk about a day in the life of Service Manager James Hovance, how many calls he might get, how he gets there, how he handles them, and even how he gets back. They talk about how even one man, from the middle of the coast, can help to keep the whole state moving. Learn more about Mid-Coast Energy Systems at midcoastenergysystems.com [http://midcoastenergysystems.com/]. This podcast was produced by Sutherland Weston. Learn more here: https://sutherlandweston.com/podcasts/ [https://sutherlandweston.com/podcasts/].

HVAC Service Management Explained: Dispatch, Parts, and Emergency Calls

When a customer loses heat in the middle of a Maine winter, the work starts long before a technician pulls into the driveway. Eric and Bill talk with James Hovance, Service Manager at MidCoast Energy Systems, about what really happens behind the scenes of a service department. They discuss how dispatching, parts sourcing, and office decision-making keep jobs moving, customers safe, and crews supported, and why the work behind a desk can be just as demanding as the work in the field. Learn more about Mid-Coast Energy Systems at midcoastenergysystems.com [http://midcoastenergysystems.com].

Built on People: James Hovance on Family, Work, and Follow-Through

We return to the Mid-Coast Energy Systems Podcast, joined again by James Hovance. James has a large family, and a not-so-small farm— and still he travels for over an hour to get to work, and back from work, every day. It keeps him busy, and it keeps him healthy, and it keeps him supported. It keeps his family happy, too, with Mid-Coast helping pay for travels to theme parks and baseball games, and giving a little extra help when his family needed it the most— because Mid-Coast isn't about power, it's about people: both the customer and those who count among their ranks. Learn more about Mid-Coast Energy Systems at midcoastenergysystems.com [http://midcoastenergysystems.com/].

Marine, Manager, and Midcoast Man: Meet James Hovance

On today's episode, we're talking to Mid-Coast's own James Hovance, service manager, U.S. Marine veteran, and family man. James enlisted at just 18 years old, stepping into the Marines with the discipline and resolve that would shape the rest of his life. After completing his service, he carried those values back home to Maine, where he joined the team at Mid-Coast Energy Systems and found a new way to serve the community he grew up in. During the conversation, James shares how his military experience continues to guide him on the job, at home, and in the way he leads others. Learn more about Mid-Coast Energy Systems at midcoastenergysystems.com [http://midcoastenergysystems.com/].