The Art of Merchant Stickiness: Jesse Memmel Uncovers the Secrets to Retention

40 Years of Payments and the Power of Community: Leading the Midwest Acquirers Association with Rod Katzfey

In this episode of The Paycast Network, we sit down with payments industry titan Rod Katzfey—Chief Strategy Officer of Pay Compass and President of the Midwest Acquirers Association (MWAA)—for an inside look at a legendary 40-year career in merchant services. Rod tracks his evolution from a 100% commission sales rep to an industry leader who has spearheaded over 24 M&A deals, sharing his foundational philosophy of selling education over rates to win lifelong clients. Tune in for invaluable entrepreneurial insights as Rod tests his roots in Missouri trivia, discusses his passionate 20+ year volunteer legacy growing the MWAA, and shares classic, boots-on-the-ground strategies for fighting fraud—including an ingenious old-school trick involving crayons and pizza delivery drivers.

From the Stairwell to Audemars Piguet: Andrew Gill’s Merchant Services Playbook

In this episode of The Paycast Network, host Chase sits down with Andrew Gill of Gill Payment Solutions to chart his remarkable evolution from a zero-training telemarketer conducting interviews in office stairwells to a powerhouse in the merchant services industry. Andrew pulls back the curtain on his strategic transition from a structured W2 sales manager to a high-earning 1099 independent agent, sharing the exact relationship-building frameworks—like his strict "sunset rule" for daily client communication—that have kept his merchants fiercely loyal through major career pivots. Packed with invaluable sales tactics and incredible anecdotes, including how he landed luxury watchmaker Audemars Piguet and navigated the Empire State Building’s portfolio during the pandemic, this episode is a masterclass in self-discipline, active coaching, and the art of the long-game hustle.

Diving Deep into SEAA 2026: Magic, Mentorship, and the Future of Payments

In this dynamic episode of The Paycast Network, host Chase and a full house of industry experts, including John McCormick of the Southeast Acquirers Association (SEAA), dive into the much-anticipated 25th Anniversary SEAA Conference at the iconic Fontainebleau Miami Beach. The discussion transitions from a lighthearted 1950s sales trivia session to deep insights for new agents, emphasizing the power of mentorship and professional networking in a traditionally siloed industry. Listeners get an exclusive look at the event’s highlights, from the debut of "Payments Connection"—a high-energy "speed dating" style product showcase—to the inspiring keynote from former NFL player and magician Jon Dorenbos. Whether you're a seasoned veteran or a newcomer looking to "break the ice," this episode serves as the ultimate guide to navigating one of the payment industry’s premier events and making lasting connections.

The Art of Merchant Stickiness: Jesse Memmel Uncovers the Secrets to Retention

In this episode, host Chase Gunnell sits down with industry expert Jesse Memmel to dissect the critical strategies behind "merchant stickiness". Moving far beyond basic rate and terminal discussions, the conversation shifts to how agents and ISOs can truly lock in their merchant relationships by providing indispensable third-party value. They explore practical solutions like the Enroll and Pay loyalty program and the AI-driven Snap Menu, highlighting how these integrations transform service providers from simple vendors into essential business consultants. If you’re looking to protect your portfolio and elevate your approach from transactional selling to a partnership-focused strategy, this discussion provides the expert insight you need to thrive in the modern payments landscape.

Handshakes, High Standards, and Einstein’s Hair: Redefining the Payment Brand

In this episode of the Paycast Network, we’re joined by industry heavyweights Andrew Gill, Zach Gottlieb, and Clay Shivers to pull back the curtain on what it actually takes to build a standout brand in the 2026 payment landscape. We dive deep into the diverse philosophies behind their success—from Andrew’s luxury "Black Card" aesthetic and personal touch at Gill Payment Solutions, to Zach’s hyper-local, blue-collar transparency at Tampa Bay Pay, and Clay’s focus on building ironclad loyalty through expert customization at ClayPay. Between debates on the psychology of the color red and the quirky branding lessons of Albert Einstein, the guys discuss why branding is a "stamina game" that requires long-term authenticity to cut through the noise of AI-generated content. Whether you're looking to scale for a franchise or just trying to survive a weird ChatGPT review, this conversation proves that in an automated world, the person behind the terminal is still your most valuable asset.