Episode Nine | A New Gold Standard for Customer Experience

Episode Twelve | Epilogue | A Year of Learning to Truly Flourish

Our final episode of season one of the PHOS Life and Leadership podcast explores the most important things we've been reminded of this year at PHOS.

Episode Eleven | It is Not Your Business to Succeed

The way that we've defined success in leadership is broken. In our final interview of season one, we're joined by Pastor Brian Thompson from Purpose Church for an unfiltered exploration of faithfulness in leadership. This episode dives into the distinction between a faithfulness mindset and an outcome-based mindset for leaders, shining a spotlight on why character in leaders trumps results every time. We’re also excited to publicly unveil our forthcoming book project for the very first time, set to release on Amazon on January 16th, 2024!

Episode Ten | Authentic Branding | Part 2

Today, we are joined by Kevin Miller, Founder and Principal Strategist at Popular Demand Strategy Group, and a self-proclaimed "Marketing Menace."In today's economy, we face an uphill battle to build trust with prospective customers and to position ourselves uniquely in the market. The key to effective branding and positioning: authenticity.When companies try to be something they're not, it's like waving a flag that screams "Don't trust us" both to customers and their own team members. True brand stewardship is about pursuing excellence in every area of the business, then uniquely packaging and selling that excellence.Today, we'll discuss how customer advocacy, transparency, and brand integrity build a bridge of trust in branding and communications.

Episode Ten | Authentic Branding | Part 1

Today, we are joined by Kevin Miller, Founder and Principal Strategist at Popular Demand Strategy Group, and a self-proclaimed "Marketing Menace."In today's economy, we face an uphill battle to build trust with prospective customers and to position ourselves uniquely in the market. The key to effective branding and positioning: authenticity.When companies try to be something they're not, it's like waving a flag that screams "Don't trust us" both to customers and their own team members. True brand stewardship is about pursuing excellence in every area of the business, then uniquely packaging and selling that excellence.Today, we'll discuss how customer advocacy, transparency, and brand integrity build a bridge of trust in branding and communications.

Episode Nine | A New Gold Standard for Customer Experience

Nothing can so easily create brand haters or brand fanatics as customer experience.Today, we'll explore the quest for a new gold standard for customer experience with Corey LaRosa, Project Coordinator at PHOS Creative. Our conversation will revolve around the pivotal role of trust in building long-lasting client relationships.We'll candidly share personal stories and the valuable lessons we've gleaned. We'll talk about how brands like Chick-fil-A, Ritz-Carlton, and Royal Caribbean, have inspired us with their unique surprise-and-delight strategies. And, we'll break down the PHOS Experience, covering the journey from first contact with a client to project completion, all while emphasizing a commitment to continuous improvement.11