The Disney Playbook for Better Hospitality

The Disney Playbook for Better Hospitality

In this episode, Disney Institute senior facilitator Zoë Bishop shares the leadership principles behind Disney's renowned service culture and how restaurant operators can apply them to their own businesses. She explains why culture must be reinforced every day, how meaningful guest moments drive long-term loyalty, and why empowering employees is the foundation of exceptional hospitality.

Inside Chef Kenny Gilbert’s Boot Camp for Future Culinary Leaders

In this episode, “Top Chef” veteran Kenny Gilbert shares the leadership philosophy that has fueled his 35-year career—from the Ritz-Carlton and Oprah Winfrey’s kitchen to his current role as VP of Culinary for Grove Bay Hospitality Group. He argues why great restaurants and kitchens are built through “boot camp” cultures that prioritize coaching, accountability, and developing future leaders. He also dives into his data-driven approach to restaurant development, revealing why understanding local demographics is the key to building concepts that last. Along the way, he reflects on the importance of resilience, continual learning, and maintaining a competitive mindset.

Why Cotton Patch Cafe Stopped Chasing Newness

Cotton Patch Cafe CEO Brandon Coleman joins the podcast to share how the Texas-based chain is driving double-digit traffic growth without chasing constant menu innovation. Instead, Coleman explains how simplifying operations, lowering prices on key items, investing in team members, and building a culture of feedback helped unlock the brand’s latent equity. He also discusses why occasion-based thinking matters, what full-service operators can learn from Chili’s and Texas Roadhouse, and how Cotton Patch plans to expand across Texas.

Why Chef Michael Campbell is Betting Big on Catering to Scale in California

In this episode, chef Michael Campbell shares how he’s expanding a multi-concept restaurant group in Southern California at a time when many operators are pulling back. From Pacific Pearl Café to White Rooster and his newest concept, Capo Leisure House, Campbell shares the strategy behind his post-COVID growth and how each concept is designed for today’s economic realities. He breaks down his approach to the “new math” of restaurants and shares how his team-first mindset is shaping the next phase of his business.

How Fiamma Turned Scarcity Into a Sellout Strategy (With Just 5 Burgers a Day)

Chefs Britt Rescigno and Kinsey Leodler dive into the high-stakes first year of Fiamma, their live-fire destination restaurant in Sun Valley, Idaho. The duo shares how they successfully pivoted their concept from a pasta house to an Italian steakhouse, the operational genius behind their "five-burgers-a-day" exclusivity play, and the mindset shift required to move from micromanagement to empowered leadership. It’s a masterclass in adapting to an emerging market, building a sustainable team culture, and the "yin and yang" of a professional and personal partnership.  Read Britt & Kinsey’s recent feature in FSR here [https://www.fsrmagazine.com/feature/britt-rescigno-and-kinsey-leodler-stoke-the-flame-at-fiamma/], follow Fiamma’s Instagram here [https://www.instagram.com/fiamma_sunvalley/], and check out their Sunday Supper series here [https://www.fiammasunvalley.com/events].