Ep 2: Beyond Customer Journey Transformation - Part 2

Ep3: AI in banks today - Fundamentals versus Hype

We welcome Aubrey HB, Director of Advanced Analytics at Nationwide Building Society to discuss the uses and effects of AI and machine learning in banking — where we are in the journey and what we need to consider as we move forward. Host Fran Sorrentino is joined by Zachary Scott and Simon James from Publicis Sapient’s Financial Services team.

Ep 2: Beyond Customer Journey Transformation - Part 2

The second in a two-part exploration into customer journey transformation, Fran Sorrentino and Matt Hopgood from Publicis Sapient’s Financial Services [https://medium.com/r/?url=https%3A%2F%2Fwww.publicissapient.com%2Findustries%2Ffinancial-services] team sit down with Nick Edwards, Product Owner Retail & Digital Service Director at Lloyds Banking Group [https://medium.com/r/?url=https%3A%2F%2Fwww.lloydsbank.com%2F] to discuss the challenges of scaling to Enterprise-wide change.

Ep 1: Beyond Customer Journey Transformation - Part 1

The first in a two-part series, our first podcast episode challenges the next steps in customer journey transformation, as organisations start turning their attentions to enterprise-wide transformation. Host Fran Sorrentino, Client Partner at Publicis Sapient [https://www.publicissapient.com/industries/financial-services], is joined by Geraldine Maringo, Senior Product Owner at Nationwide Building Society [https://www.nationwide.co.uk/], and Matt Hopgood, Global Vice President of Strategy and Consulting at Publicis Sapient.

The XBank Podcast Trailer

The XBank Podcast brings you conversations and insights that go beyond empty vision pieces to the hands-on HOW of digital transformation. Listen to a teaser of our first episode here, learn more about us at xbank.publicissapient.com [http://xbank.publicissapient.com].