Ep. 07 - Why productivity is the wrong measure for Al implementation w/ Louise Harder Fischer and Martin Lassen-Vernal

Ep. 07 - Why productivity is the wrong measure for Al implementation w/ Louise Harder Fischer and Martin Lassen-Vernal

* Why most AI adoption projections drastically overestimate actual outcomes * How the social-technical perspective applies 70 years of workplace research to AI * What STAIR (Social Technical AI Reflection) is and how it structures reflective AI adoption * Why eliminating low-effort tasks through automation can increase cognitive stress * How to calibrate the right level of trust in an AI system — and why "it's a computer" isn't the right mental model * Why AI is a stochastic engine, not a deterministic tool, and what that means for how you deploy it * How shadow AI adoption is growing inside organisations whether leaders plan for it or not * Why government reducing itself to a productivity metric undermines its core function * How Heidegger's concept of "standing reserve" maps onto our relationship with big tech * What individuals and teams can practically do to retain agency in an algorithmically mediated world   🗣️ ABOUT THE HOST: 🔗 CONNECT WITH NOZ: LinkedIn: https://www.linkedin.com/in/nozurbina/ [https://www.linkedin.com/in/nozurbina/] Website: https://urbinaconsulting.com/ [https://urbinaconsulting.com/] Book: https://contentstrategy-thebook.com/ [https://contentstrategy-thebook.com/] 🎙️ ABOUT OMNICHANNELX: The OmnichannelX Podcast explores the intersection of content, customer experience, and technology. Hosted by Noz Urbina, we bring you conversations with industry leaders navigating digital transformation. Website: https://www.omnichannelx.digital/ [https://www.omnichannelx.digital/] 📧 GET IN TOUCH: Have questions or want to be a guest? Email: magda@urbinaconsulting.com [magda@urbinaconsulting.com]

Ep. 6 – Building resilient information spaces w/ Dan Brown

How did the digital tools we built with optimism become weapons of disinformation? Dan Brown, host of the Unchecked podcast and principal at Curious Squid, joins Noz Urbina to explore the uncomfortable question of designer complicity in our epistemological crisis. They discuss how systems built for connection now fragment truth, why community moderation fails, and what designers can do differently when building information spaces that resist manipulation. "Information spaces are not well designed to encourage lateral reading... we need to design an information space that not only demands features but that are grounded in practices like lateral reading." – Dan Brown Key Findings * Designer complicity in disinformation systems - The uncomfortable question of whether UX/tech professionals unknowingly helped build systems that enable misinformation, though most lacked visibility into the bigger picture 10-15 years ago * Information architecture's role in truth collapse - How the systems that mediate between content creators and consumers have become vulnerable to manipulation and need a "structural revolution" similar to accessibility and responsive design * The failure of professional fact-checking - Why traditional fact-checking has become ineffective due to the "truth inversion" where qualified sources are automatically distrusted as part of the conspiracy * Community moderation's fundamental flaws - How user-flagging puts truth to a vote and creates filter bubbles where communities reinforce their existing beliefs rather than correcting misinformation * Lateral reading as a design principle - The need to build information spaces that encourage cross-referencing multiple sources rather than consuming single feeds * Ground News as a positive example - How this app restores context by showing source ownership, bias spectrum, and multiple perspectives on the same story * Hashtag and tagging weaponisation - Examples like #NotAllMen, #SaveTheChildren, and Amazon's vaccine category showing how information systems get co-opted for disinformation * The destruction of context online - How the modern web strips away temporal and source context, presenting 20-year-old content alongside yesterday's news without distinction * Personal responsibility and speaking up - Noz's regret about waiting to address authoritarianism concerns and the importance of recognising warning signs from other countries' experiences * The internet as humanity's mirror - The optimistic view that unprecedented visibility and self-awareness created by digital systems will ultimately help society correct course, despite current challenges What you'll learn  * Why fact-checking has become a polarised and ineffective solution * How hashtags and tagging systems get weaponised for disinformation * The difference between designing for engagement versus designing for truth * Why community moderation creates filter bubbles instead of stopping misinformation * How "lateral reading" could transform information architecture * What designers didn't know 10 years ago about their role in democracy's decline * Practical approaches to building more resilient information spaces * Why secrecy is harder in the spotlight-addicted digital age   🗣️ ABOUT THE HOST: 🔗 CONNECT WITH NOZ: LinkedIn: https://www.linkedin.com/in/nozurbina/ [https://www.linkedin.com/in/nozurbina/] Consultancy: https://urbinaconsulting.com/ [https://urbinaconsulting.com/] Truth Collapse: https://truthcollapse.com/ [https://truthcollapse.com/]   🎙️ ABOUT TRUTH COLLAPSE: The Truth Collapse Podcast explores how we come to believe what we believe in an age of algorithmic manipulation and epistemological crisis. Hosted by Noz Urbina, we examine the intersection of technology, information design, and democracy. Website: https://truthcollapse.com/ [https://truthcollapse.com/]   📧 GET IN TOUCH: Have questions or want to be a guest? Email: contact@truthcollapse.com [magda@urbinaconsulting.com]

Ep. 5 – The Net's identity crisis: How digital divides instead of connects w/Lasse Rindom

What happens when the technology designed to connect us becomes the very force that divides us? In this provocative episode of the Truth Collapse podcast, host Noz Urbina and guest Lasse Rindom tear apart our comfortable assumptions about truth, identity, and connection in the digital age. Starting with a seemingly simple observation that "demystifying doesn't mean simplifying," the conversation spirals into a philosophical exploration of how we've traded truth for attention, nuance for outrage, and genuine diversity for performative categorisation. Through personal stories of being misidentified, misunderstood, and caught between cultures, they reveal how the internet's promise of bringing us together has instead created rigid categories that we defend with religious fervour. But this isn't just another doom-and-gloom tech critique. Drawing on philosophy from Jürgen Habermas to John Rawls, the duo explores surprising solutions: why tolerance (not love) might save democracy, how Europe's post-WWII peace came from an uncomfortable truth about homogeneity, and why we need to stop seeking "things without the thing"—from decaf coffee to digital relationships. It's a conversation that will make you rethink every label you use, every online argument you've had, and whether there was ever any truth to collapse in the first place.   "Demystifying does not mean simplifying. I don't think anything needs to be simple. If things are complex, they're complex, then you just have to explain them over and over and over until people somehow understand some of it." — Lasse Rindom "I'd love if we were discussing truth, information, data—we're not, unfortunately. We are all discussing attention. That's the only currency in the world right now." — Lasse Rindom

Ep. 4 – From likes to love: AI hijacking

In this episode, Noz Urbina [https://truthcollapse.com/speaker/noz-urbina/] and Ilya Venger [https://truthcollapse.com/speaker/ilya-venger/], Data and AI Product Leader at Microsoft, explore the profound societal implications of AI. Moving beyond workplace applications, they dive deep into how AI systems are fundamentally altering human identity, relationships, and society itself. Ilya brings his unique perspective from building AI systems at Microsoft to examine uncomfortable questions about where these technologies are taking us as humans. The conversation begins with a seemingly simple scenario - AI avatars attending meetings on our behalf - but quickly expands into fundamental questions about identity ownership, cultural bias, and human agency. Both Noz and Ilya explore how we're moving from AI systems that exploit our dopamine responses (social media algorithms) to what Ilya calls "oxytocin hijacking" - AI that simulates emotional understanding and relationships. They examine how corporations might extract and own digital versions of employees, how different cultures encode conflicting values into AI systems, and why the exponential pace of change risks leaving most of humanity behind.   "What happens when we've got a lot of different avatars joining in the meeting, and then you've got just one human, or you have no humans at all?" – Ilya Venger "The oxytocin hijacking is the next level, where we are seeing the models of the chatbots trying to make us like them." – Ilya Venger

Ep. 3 – Avoiding the devaluation of the currency of information w/Rafaela Ellensburg

In this episode, Noz Urbina [https://truthcollapse.com/speaker/noz-urbina/] explores with content engineering consultant Rafaela Ellensburg [https://truthcollapse.com/speaker/rafaela-ellensburg/] how AI systems are contributing to a breakdown of trust and degradation of the perception of information in society. Drawing parallels between financial systems and information systems, Rafaela shares her perspective on misinformation, systemic issues created by engagement-driven algorithms, and the urgent need for structured approaches to AI governance. She uses the "gold standard" metaphor, where removing standards from both money supply and information creation leads to value collapse. The discussion emphasises practical solutions, including semantic frameworks, knowledge graphs, and circular content thinking to ensure organisations contribute value rather than noise to the information ecosystem. Key themes include moving from volume-based to value-based content creation, implementing human-centred AI governance, and creating sustainable content practices that serve both business goals and human well-being. "We as humans need to become owners of our reality. We need to own that and use that to govern those artificial things that we are able to create through the systems. The way in which we could do that is taking our reality and translating the concepts that are meaningful to be machine-readable." "I think if people start to transition from a more linear way of thinking into a more circular way of thinking about content creation, then you will also see the importance of being able to trace back whatever that content tangibly offered or created value... Content is a living thing, and we are communicating it to living people." – Rafaela Ellensburg