Voices of Housing 21

Housing 21 Resident Newsletter July 2026

This is your audio edition of the resident Housing 21 Monthly Newsletter: June edition. Read to you by Lucy and Joel from the Communications Team. In the July 2026 edition: * * Housing 21 appoints new chair of the board * Retirement Living conferences: locations and how to book * Explaining heat networks, one simple standard for comfort * Awaabs Law update – watch our short video * Keeping cool this summer * Safe use of the communal outdoor spaces * Gardens coming to life for summer * Shared ownership homes available now * World Cup fever across our schemes * Residents celebrate landmark cohousing scheme in Birmingham * June news highlights Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England. Connect with Housing 21: * Housing 21 website - www.housing21.org.uk [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqa2ZRTUpHcnExX3hwaUFsUHcwbFJSZ2FkMFJmZ3xBQ3Jtc0ttQmZtdWl6a1Jubk5WVVlLejRwZHlMS1YzdkQxZFNKOEVpWkdNM3F2a3hJZGNIaVdVLWI4YXEyMjZSM191UUxpUGRJVE82SkdOdkxrbkFwUGZDUWZldnNEeUZSTGFQcXYzRFoyZ09JaktSaFdCdUN0SQ&q=https%3A%2F%2Fwww.housing21.org.uk] * Facebook - facebook.com/Housing21 [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbUt6ZlhCX0xqTV9WZG54NjFGNFVOTjh0YVIwZ3xBQ3Jtc0tuaHZUUVhqMGtPbUo2WGY5QXdZREZMUWdQMXRIMWd2b1dQZW9oV09nV1h0UnhNS1BodlhFNXAxSzhFTTB0WHRzeGdvdU83UUZFdVZienY3cjZwSm02ODJwZzFCWU10cG9DenZZcjJjYWt6TkFmT3Robw&q=https%3A%2F%2Fwww.facebook.com%2FHousing21%2F] * LinkedIn - linkedin.com/company/housing21 [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbXpuZFRvUGwtMW90U0tYdGRvRmZYMDByZTNhUXxBQ3Jtc0ttRG5vUmlqYnlNM3RmQU9fTWVqMVlPNFowd0Q2X001ZmMxdXFkSElueWJ3S1V0cmp0NzdKY01rMmZqelU1a1Nfd0FuLVhnaEVnTHpZYl9GV3FRSVVVZlZXTmZkSkRnZ2dsVm5USzNxQ3VYX1MwYTdHVQ&q=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhousing21] * Instagram - instagram.com/housing21living [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbmZXaExhWmQyZktyS2xlT19BcnRmVm5BbUdxd3xBQ3Jtc0tsYXR2Y0ZMR1JSZnBycVR6R2JUSzdvaFBoQmRPRWd1NFVqN3BuaWZ6OS0ydktfdTNzMUtQcXJhQ2VsRU95UENoTGpZeWYySG9XcW1GSEFDRzJ3RmRJSXNuaHVpNFA4M2FjckgtangzZGRDY2VMX3NsOA&q=https%3A%2F%2Fwww.instagram.com%2Fhousing21living%2F] * YouTube - www.youtube.com/@housing2171 [http://www.youtube.com/@housing2171]

Housing 21 Resident News June 2026

This is your audio edition of the resident Housing 21 Monthly Newsletter: June edition. Read to you by Lucy and Joel from the Communications Team. In the June 2026 edition: * * Housing 21 Achieves C1 Consumer Standards Grading * Quarterly Performance Report: January–March 2026 * Heat Networks Update: Standard Temperature Introduced * Launch of the Resident Experience Strategy 2026 * Retirement Living Resident Conferences Announced for 2026 * Monthly Repairs and Complaints Surveys * Help Shape the New Choice and Consensus Policy * Residents’ Survey and TSM Results Published * STAIRs Transparency Webpage Launched * Service Charge Network Releases New Explainer Videos * Sign Up for the Digital Corporate Newsletter * HMRC Launches “Tax Confident” Campaign * Digital Inclusion Support and Free Device Schemes * World Elder Abuse Awareness Day * Loneliness Awareness Week * May News Highlights: Community Projects and Resident Achievements Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England. Connect with Housing 21: * Housing 21 website - www.housing21.org.uk [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqa2ZRTUpHcnExX3hwaUFsUHcwbFJSZ2FkMFJmZ3xBQ3Jtc0ttQmZtdWl6a1Jubk5WVVlLejRwZHlMS1YzdkQxZFNKOEVpWkdNM3F2a3hJZGNIaVdVLWI4YXEyMjZSM191UUxpUGRJVE82SkdOdkxrbkFwUGZDUWZldnNEeUZSTGFQcXYzRFoyZ09JaktSaFdCdUN0SQ&q=https%3A%2F%2Fwww.housing21.org.uk] * Facebook - facebook.com/Housing21 [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbUt6ZlhCX0xqTV9WZG54NjFGNFVOTjh0YVIwZ3xBQ3Jtc0tuaHZUUVhqMGtPbUo2WGY5QXdZREZMUWdQMXRIMWd2b1dQZW9oV09nV1h0UnhNS1BodlhFNXAxSzhFTTB0WHRzeGdvdU83UUZFdVZienY3cjZwSm02ODJwZzFCWU10cG9DenZZcjJjYWt6TkFmT3Robw&q=https%3A%2F%2Fwww.facebook.com%2FHousing21%2F] * LinkedIn - linkedin.com/company/housing21 [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbXpuZFRvUGwtMW90U0tYdGRvRmZYMDByZTNhUXxBQ3Jtc0ttRG5vUmlqYnlNM3RmQU9fTWVqMVlPNFowd0Q2X001ZmMxdXFkSElueWJ3S1V0cmp0NzdKY01rMmZqelU1a1Nfd0FuLVhnaEVnTHpZYl9GV3FRSVVVZlZXTmZkSkRnZ2dsVm5USzNxQ3VYX1MwYTdHVQ&q=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhousing21] * Instagram - instagram.com/housing21living [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbmZXaExhWmQyZktyS2xlT19BcnRmVm5BbUdxd3xBQ3Jtc0tsYXR2Y0ZMR1JSZnBycVR6R2JUSzdvaFBoQmRPRWd1NFVqN3BuaWZ6OS0ydktfdTNzMUtQcXJhQ2VsRU95UENoTGpZeWYySG9XcW1GSEFDRzJ3RmRJSXNuaHVpNFA4M2FjckgtangzZGRDY2VMX3NsOA&q=https%3A%2F%2Fwww.instagram.com%2Fhousing21living%2F] * YouTube - www.youtube.com/@housing2171 [http://www.youtube.com/@housing2171]

Housing 21 Resident News May 2026

This is your audio edition of the resident Housing 21 Monthly Newsletter: May edition. Read to you by Lucy and Joel from the Communications Team. In the May 2026 edition: * Residents’ Survey results: scheme reports are now available * Making is easier to access information – new publication scheme * Housing 21 signs the ASB Help Pledge * Digital inclusivity and support * Free mobile data for people in need * Could you be missing out on support? * Feel more confident about tax in retirement * Resident conferences 2026 – save the dates * A remarkable milestone for Kath at Mays Court * Marking VE Day * National Gardening Week 2026 * April News Highlights * Check your pendant alarm each month Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England. Connect with Housing 21: * Housing 21 website - www.housing21.org.uk [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqa2ZRTUpHcnExX3hwaUFsUHcwbFJSZ2FkMFJmZ3xBQ3Jtc0ttQmZtdWl6a1Jubk5WVVlLejRwZHlMS1YzdkQxZFNKOEVpWkdNM3F2a3hJZGNIaVdVLWI4YXEyMjZSM191UUxpUGRJVE82SkdOdkxrbkFwUGZDUWZldnNEeUZSTGFQcXYzRFoyZ09JaktSaFdCdUN0SQ&q=https%3A%2F%2Fwww.housing21.org.uk] * Facebook - facebook.com/Housing21 [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbUt6ZlhCX0xqTV9WZG54NjFGNFVOTjh0YVIwZ3xBQ3Jtc0tuaHZUUVhqMGtPbUo2WGY5QXdZREZMUWdQMXRIMWd2b1dQZW9oV09nV1h0UnhNS1BodlhFNXAxSzhFTTB0WHRzeGdvdU83UUZFdVZienY3cjZwSm02ODJwZzFCWU10cG9DenZZcjJjYWt6TkFmT3Robw&q=https%3A%2F%2Fwww.facebook.com%2FHousing21%2F] * LinkedIn - linkedin.com/company/housing21 [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbXpuZFRvUGwtMW90U0tYdGRvRmZYMDByZTNhUXxBQ3Jtc0ttRG5vUmlqYnlNM3RmQU9fTWVqMVlPNFowd0Q2X001ZmMxdXFkSElueWJ3S1V0cmp0NzdKY01rMmZqelU1a1Nfd0FuLVhnaEVnTHpZYl9GV3FRSVVVZlZXTmZkSkRnZ2dsVm5USzNxQ3VYX1MwYTdHVQ&q=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhousing21] * Instagram - instagram.com/housing21living [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbmZXaExhWmQyZktyS2xlT19BcnRmVm5BbUdxd3xBQ3Jtc0tsYXR2Y0ZMR1JSZnBycVR6R2JUSzdvaFBoQmRPRWd1NFVqN3BuaWZ6OS0ydktfdTNzMUtQcXJhQ2VsRU95UENoTGpZeWYySG9XcW1GSEFDRzJ3RmRJSXNuaHVpNFA4M2FjckgtangzZGRDY2VMX3NsOA&q=https%3A%2F%2Fwww.instagram.com%2Fhousing21living%2F] * YouTube - www.youtube.com/@housing2171 [http://www.youtube.com/@housing2171]

Housing 21 Resident News April 2026

This is your audio edition of the resident Housing 21 Monthly Newsletter: April edition. Read to you by Lucy from the Communications Team. In the April 2026 edition: * Let’s celebrate National Gardening Week * Happy Easter from everyone at Housing 21 * Help with energy costs through HACT * Extra support you may be able to claim * Have you seen our complaints reports? * Reporting your Annual Rent Change to Universal Credit * Housing 21 is celebrating National Pet Month   * Sharing stories from around our schemes on social media * Let’s Talk Retirement Living and Extra Care coming soon * St George’s Day Activities Check your pendant alarm each month  Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England. Connect with Housing 21: * Housing 21 website - www.housing21.org.uk [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqa2ZRTUpHcnExX3hwaUFsUHcwbFJSZ2FkMFJmZ3xBQ3Jtc0ttQmZtdWl6a1Jubk5WVVlLejRwZHlMS1YzdkQxZFNKOEVpWkdNM3F2a3hJZGNIaVdVLWI4YXEyMjZSM191UUxpUGRJVE82SkdOdkxrbkFwUGZDUWZldnNEeUZSTGFQcXYzRFoyZ09JaktSaFdCdUN0SQ&q=https%3A%2F%2Fwww.housing21.org.uk] * Facebook - facebook.com/Housing21 [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbUt6ZlhCX0xqTV9WZG54NjFGNFVOTjh0YVIwZ3xBQ3Jtc0tuaHZUUVhqMGtPbUo2WGY5QXdZREZMUWdQMXRIMWd2b1dQZW9oV09nV1h0UnhNS1BodlhFNXAxSzhFTTB0WHRzeGdvdU83UUZFdVZienY3cjZwSm02ODJwZzFCWU10cG9DenZZcjJjYWt6TkFmT3Robw&q=https%3A%2F%2Fwww.facebook.com%2FHousing21%2F] * LinkedIn - linkedin.com/company/housing21 [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbXpuZFRvUGwtMW90U0tYdGRvRmZYMDByZTNhUXxBQ3Jtc0ttRG5vUmlqYnlNM3RmQU9fTWVqMVlPNFowd0Q2X001ZmMxdXFkSElueWJ3S1V0cmp0NzdKY01rMmZqelU1a1Nfd0FuLVhnaEVnTHpZYl9GV3FRSVVVZlZXTmZkSkRnZ2dsVm5USzNxQ3VYX1MwYTdHVQ&q=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhousing21] * Instagram - instagram.com/housing21living [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbmZXaExhWmQyZktyS2xlT19BcnRmVm5BbUdxd3xBQ3Jtc0tsYXR2Y0ZMR1JSZnBycVR6R2JUSzdvaFBoQmRPRWd1NFVqN3BuaWZ6OS0ydktfdTNzMUtQcXJhQ2VsRU95UENoTGpZeWYySG9XcW1GSEFDRzJ3RmRJSXNuaHVpNFA4M2FjckgtangzZGRDY2VMX3NsOA&q=https%3A%2F%2Fwww.instagram.com%2Fhousing21living%2F] * YouTube - www.youtube.com/@housing2171 [http://www.youtube.com/@housing2171]

Housing 21 Resident News March 2026

This is your audio edition of the resident Housing 21 Monthly Newsletter: March edition. Read to you by Lucy and Joel from the Communications Team. In the March 2026 edition: * Spring into gardening * Performance Report now available for quarter three * National Resident Survey results * Explaining our repairs and complaints surveys * An update on the Resident Trust Fund * Go paperless: get your newsletter by email * Property spotlight: Exploring Extra Care  * Benefits and grants support * Fire Safety - staying put * Compliments, comments and complaints, we want to hear from you * Stay connected with YouTube videos and Let's Talk Sessions * Care Survey coming soon * Pendant alarm reminder Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England. Connect with Housing 21: * Housing 21 website - www.housing21.org.uk [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqa2ZRTUpHcnExX3hwaUFsUHcwbFJSZ2FkMFJmZ3xBQ3Jtc0ttQmZtdWl6a1Jubk5WVVlLejRwZHlMS1YzdkQxZFNKOEVpWkdNM3F2a3hJZGNIaVdVLWI4YXEyMjZSM191UUxpUGRJVE82SkdOdkxrbkFwUGZDUWZldnNEeUZSTGFQcXYzRFoyZ09JaktSaFdCdUN0SQ&q=https%3A%2F%2Fwww.housing21.org.uk] * Facebook - facebook.com/Housing21 [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbUt6ZlhCX0xqTV9WZG54NjFGNFVOTjh0YVIwZ3xBQ3Jtc0tuaHZUUVhqMGtPbUo2WGY5QXdZREZMUWdQMXRIMWd2b1dQZW9oV09nV1h0UnhNS1BodlhFNXAxSzhFTTB0WHRzeGdvdU83UUZFdVZienY3cjZwSm02ODJwZzFCWU10cG9DenZZcjJjYWt6TkFmT3Robw&q=https%3A%2F%2Fwww.facebook.com%2FHousing21%2F] * LinkedIn - linkedin.com/company/housing21 [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbXpuZFRvUGwtMW90U0tYdGRvRmZYMDByZTNhUXxBQ3Jtc0ttRG5vUmlqYnlNM3RmQU9fTWVqMVlPNFowd0Q2X001ZmMxdXFkSElueWJ3S1V0cmp0NzdKY01rMmZqelU1a1Nfd0FuLVhnaEVnTHpZYl9GV3FRSVVVZlZXTmZkSkRnZ2dsVm5USzNxQ3VYX1MwYTdHVQ&q=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhousing21] * Instagram - instagram.com/housing21living [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbmZXaExhWmQyZktyS2xlT19BcnRmVm5BbUdxd3xBQ3Jtc0tsYXR2Y0ZMR1JSZnBycVR6R2JUSzdvaFBoQmRPRWd1NFVqN3BuaWZ6OS0ydktfdTNzMUtQcXJhQ2VsRU95UENoTGpZeWYySG9XcW1GSEFDRzJ3RmRJSXNuaHVpNFA4M2FjckgtangzZGRDY2VMX3NsOA&q=https%3A%2F%2Fwww.instagram.com%2Fhousing21living%2F] * YouTube - www.youtube.com/@housing2171 [http://www.youtube.com/@housing2171]