Best of Business

Rohan Metrani: SolarZero customer on being locked into a contract with the liquidated solar-panel subscription service

3 min · 14. juli 2026
episode Rohan Metrani: SolarZero customer on being locked into a contract with the liquidated solar-panel subscription service cover

Description

Customers of a liquidated solar-panel subscription service are complaining they're stuck in expensive contracts.   SolarZero went into liquidation in 2024, with thousands of customers still on 20-year-agreements. Now many customers say their power bills are rising more than expected - with no easy solution.  Customer Rohan Metrani says he has no one to speak to, to cancel his contract.  "We want to get rid of their system, we're paying for the rental - which isn't really getting us any savings. So it's become more of a liability." LISTEN ABOVE See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

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episode Paul Fuge: Consumer NZ spokesperson on the number of Kiwis switching power companies artwork

Paul Fuge: Consumer NZ spokesperson on the number of Kiwis switching power companies

Kiwis are often told to look for the best deals on power, and they're not afraid to swap providers for a better price. So who's winning and who's losing the battle for those customers? Data from the Electricity Authority shows that Genesis Energy is the biggest loser here, with the company losing a net 35,015 customers in the year to June. Nova lost 9059, Manawa 3329 and Mercury 2706. On the opposite end, Contact gained 20,577, Electric Kiwi gained 11,590 and Meridian gained 10,288.  Consumer NZ Paul Fuge says the energy market is quite volatile, and many companies have been making changes to keep up. LISTEN ABOVE See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

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