Built Better

Mastering Lead Nurturing & Customer Service in Home Improvement

In this episode, we welcome the Brand President of Five Star Bath Solutions, Dean Hartley, to zero in on the pivotal elements of customer service and lead nurturing in the home improvement and contracting landscape.  What you will learn: The Art of Nurturing Leads: Understand the importance of empathic and responsive communication in nurturing potential clients, turning inquiries into opportunities. Standing Out with Professionalism: Learn how reliability and responsiveness can be your selling points in a competitive market. Franchise Dynamics: Discover the nuanced balance between centralization and autonomy in running a franchise system and how to leverage technology for uniform yet personalized service delivery. Data-Driven Decision Making: Uncover the role of data analytics in fostering continuous improvement and steering your business decisions. For more information and resources, visit us at modernize.com/pros

The Inflation Reduction Act with Sun-Tec Solar & Roofing

On this episode we're discussing The Inflation Reduction Act. We welcome the Director of Marketing for Sun-Tec Solar & Roofing, Thang Phu.

How to Run a Successful Contact Center with Suntec Solar

On this episode we're discussing building and running a successful contact center. We welcome the Director of Marketing for Suntec Solar, Thang Phu.  NEW TO BUILT BETTER? Built Better is the podcast designed specifically for home improvement professionals like you. Listen as industry leaders join Dom Pucci and Chris Pallatroni to discuss the hardships, successes, insights, and outcomes of the home improvement industry with the goal of sharing these insights with professionals, like you.

Homeowner Insights 2022

On Episode 29 of the Built Better Podcast, we learn that understanding homeowner behavior is the key to running your business better. Each quarter, Modernize Home Services surveys thousands of homeowners who are requesting quotes on their home improvement projects. We dig into how homeowners learn about their projects, how they think about paying for those projects, how they choose contractors, and more.

Inflation: What Contractors Should Know

We talk to Nikolas Scoolis, Manager of Housing Economics at Zonda Research, about the current state of the economy, inflation, and how it is impacting the home improvement industry. Find out what contractors can expect in the next 6-12 months, and how to prepare. For more information and resources, visit modernize.com/pros.