LARA Living Room

Strengthening Service from the First Call

18 min · 25. mar. 2026
episode Strengthening Service from the First Call cover

Description

In this episode, we explore the important role customer service teams play across LARA and how they help shape the public’s experience from the very first call. From answering questions to guiding callers through complex processes, these teams provide clear, professional, and empathetic support every day. We also touch on efforts like the Phone Guidelines Workgroup, which are helping strengthen consistency, training, and resources for staff serving on the front lines.

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