Welcome to Max Agency

The best AI agents are simpler than you think | Zack Reneau-Wedeen, Sierra

Zack Reneau-Wedeen is the Head of Product at Sierra, the conversational AI platform behind customer-facing agents for most of the Fortune 20. Before Sierra, he spent seven years at Google as the founding PM for Google Lens and Google Podcasts, then led product at Robinhood and CoinTracker. Sierra is mostly known for customer support, but Zack reveals how and why the company is building agents that span the entire customer lifecycle, from browsing and booking to sales and loyalty. In this conversation, he argues agentic commerce will be bigger than e-commerce, explains why he's a "monolith loyalist", and unpacks why, when a model looks dumb, the problem is usually you. – We also discuss: * How Sierra's no-code layer compiles down to agent code, and back again * Why most multi-agent systems just ship your org chart * Inside Sierra's modular voice architecture: thinking, listening, and talking in parallel * Why Sierra built a PCI-certified stack for voice payments * How outcome-based pricing aligns incentives * Why there's no breakout memory company – Timestamps: 00:00 Introduction 03:39 Analyze, build, release: how you build on Sierra 07:54 Inside Ghostwriter 11:04 Meeting models on their turf “80% of the time 17:47 The one constraint Claude Code doesn't have 19:35 Agent-to-agent: when an API call still beats MCP 21:02 Why agentic commerce will be bigger than e-commerce 27:31 Running models in parallel and ensembling transcription 32:22 Inside the Agent Data Platform 40:00 Context engineering: everything it needs, nothing more 41:38 "Whenever you think the model's too dumb, the model's actually too smart" 46:13 Why multi-agent systems are a trap 48:44 Voice 101: latency, naturalism, and 60 languages 56:11 When voice-to-voice passes 50%: the over/under 57:03 Making memory a first-class primitive 1:02:47 Why there's no breakout memory company 1:08:02 Why the solution to all AI problems "is more AI" 1:09:20 Why Sierra open-sources the tau-bench universe 1:14:42 How outcome-based pricing aligns incentives 1:20:26 Who thrives as a forward-deployed agent builder 1:22:16 The Formula One analogy: why product is the bottleneck 1:25:47 How Sierra interviews for agency – References: * Agent2Agent (A2A) Protocol [https://a2a-protocol.org/latest/] * Anthropic [https://www.anthropic.com/] * ChatGPT [https://chatgpt.com/] * Claude [https://www.anthropic.com/claude] * Claude Code [https://www.anthropic.com/claude-code] * Claude Mythos [https://www.anthropic.com/claude/mythos] * Claude Opus 4.5 [https://www.anthropic.com/news/claude-opus-4-5] * Codex [https://openai.com/codex/] * Deep Agents [https://docs.langchain.com/oss/python/deepagents/overview] * Gemini [https://gemini.google.com/] * Hawaiian Airlines [https://www.hawaiianairlines.com/] * LangGraph [https://www.langchain.com/langgraph] * Model Context Protocol (MCP) [https://modelcontextprotocol.io/] * Not Another Workflow Builder [https://blog.langchain.com/not-another-workflow-builder/] * Redfin [https://www.redfin.com/] * Sentry [https://sentry.io/] * Shopify [https://www.shopify.com/] * Silero [https://github.com/snakers4/silero-vad] * SiriusXM [https://www.siriusxm.com/] * Stripe [https://stripe.com/] * Tau-bench [https://github.com/sierra-research/tau-bench] * Thinking Machines Lab [https://thinkingmachines.ai/] – Where to find Zack: * LinkedIn [https://www.linkedin.com/in/zackrw/] * Twitter/X [https://x.com/ZackRW] * Sierra [https://sierra.ai/] – Where to find Harrison: * LinkedIn [https://www.linkedin.com/in/harrison-chase-961287118/] * Twitter/X [https://x.com/hwchase17] – Where to find LangChain: * Website [http://langchain.com] * Docs [https://docs.langchain.com/] – Send feedback or questions to maxagency@langchain.dev [maxagency@langchain.dev]

The tool design tricks behind Benchling's AI agents | Nick Larus-Stone

Nick Larus-Stone is the Head of AI at Benchling, the R&D data platform that life science companies use to store and manage their experiments, samples, instruments, and analysis. Benchling has been around for since 2012. In October 2025, it launched Benchling AI, an intelligence layer with a chat interface, backed by an agent, that helps scientists find data, design experiments, and write reports. Nick came to Benchling through its acquisition of Sphinx Bio, the analysis startup he founded. In this conversation, Nick walks through what it takes to build agents for scientific work, and where the playbook from coding agents holds up and where it breaks down. – We also discuss: * Why Benchling invests so heavily in getting clean data upfront * How they cross-check answers between models to get more out of each one * Why and how Benchling leans on production traces * Where AI actually helps science today, and where it still gets stuck * Why understanding LLMs is closer to biology than software engineering – Timestamps: 00:00 Intro 01:22 What Benchling AI is, and the 14-year data platform underneath it 04:36 Why a decade of structured data is a core advantage 05:57 The architecture under the hood 08:28 Similarities and differences compared to a coding harness 11:14 Benchling’s multi-agent architectures 14:36 Dealing with verifiable vs non-verifiable tasks 16:19 Doing evals when clean benchmarks aren’t possible 18:13 Context engineering: SQL vs. file-based harnesses 22:11 Memory: agents that create and update their own skills 25:30 What user education for scientists looks like 30:33 Why understanding LLMs is closer to biology than software 33:28 When will agents discover a novel cure for disease? 44:58 The future of harnesses in science 48:13 Why fine-tuning on biology hasn't beaten frontier models – References: * Agent Skills (Claude Docs) [https://docs.claude.com/en/docs/agents-and-tools/agent-skills/overview] * Benchling’s Deep Research Agent [https://www.benchling.com/blog/complex-questions-fast-answers-benchling-deep-research] * Claude (Anthropic) [https://www.anthropic.com/claude] * Design of experiments (DOE) [https://en.wikipedia.org/wiki/Design_of_experiments] * FDA Investigational New Drug (IND) application [https://www.fda.gov/drugs/types-applications/investigational-new-drug-ind-application] * Gemini (Google) [https://gemini.google.com/] * Google AI co-scientist [https://research.google/blog/accelerating-scientific-breakthroughs-with-an-ai-co-scientist/] * LangSmith [https://www.langchain.com/langsmith] * Model Context Protocol (MCP) [https://modelcontextprotocol.io/] * The Ralph (Wiggum) Loop (Geoffrey Huntley) [https://ghuntley.com/ralph/] * Sphinx Bio [https://www.benchling.com/blog/resync-bio-and-sphinx-bio-join-benchling] – Where to find Nick: * Benchling [https://www.benchling.com/] * LinkedIn [https://www.linkedin.com/in/nlarusstone/] * Twitter/X [https://x.com/nlarusstone] – Where to find Harrison: * LinkedIn [https://www.linkedin.com/in/harrison-chase-961287118/] * Twitter/X [https://x.com/hwchase17] – Where to find LangChain: * Website [https://www.langchain.com/] * Docs [https://docs.langchain.com/] – Send feedback or questions to maxagency@langchain.dev [maxagency@langchain.dev]

How Cogent builds AI agents that have to be right every single time | Geng Sng (Co-founder & CTO - Cogent)

Geng Sng is co-founder and CTO of Cogent, which builds autonomous agents that remediate vulnerabilities for enterprise security teams. Today, Cogent's agents process billions of security events per day, maintaining a live context graph of every asset and vulnerability across customer environments. In this conversation, Geng walks through Cogent's hot vs cold context split, the sub-agents that handle side quests, and the two graphs they run in parallel. – We also discuss: * Why defensive security is harder for AI than offensive * Under the hood of Cogent's three agents * Inside Cogent's “read only” by-default sandboxes * Why graph databases don't scale for security data * Cogent Research and the move into formal verification * Why interactive agents need a deeper planning phase to one-shot – Referenced: * Abnormal AI [https://abnormal.ai/] * Amazon S3 [https://aws.amazon.com/s3/] * Anthropic [https://www.anthropic.com/] * Bash [https://www.gnu.org/software/bash/] * ChatGPT [https://chatgpt.com/] * Claude Code [https://www.anthropic.com/claude-code] * Claude Mythos [https://red.anthropic.com/2026/mythos-preview/] * CodeMender [https://deepmind.google/blog/introducing-codemender-an-ai-agent-for-code-security/] * Codex [https://openai.com/codex/] * Cogent [https://www.cogent.com/] * Cursor [https://cursor.com/] * Google DeepMind [https://deepmind.google/] * GPT-5.5-Cyber [https://openai.com/index/gpt-5-5-with-trusted-access-for-cyber/] * Jupyter [https://jupyter.org/] * Letta [https://www.letta.com/] * Mozilla [https://www.mozilla.org/] * OpenAI [https://openai.com/] * Opus 4.6 [https://www.anthropic.com/news/claude-opus-4-6] * Opus 4.7 [https://www.anthropic.com/news/claude-opus-4-7] * Vercel [https://vercel.com/] – Where to find Geng: * LinkedIn [https://www.linkedin.com/in/geng-sng/] – Where to find Harrison: * LinkedIn [https://www.linkedin.com/in/harrison-chase-961287118/] * Twitter/X [https://x.com/hwchase17] – Where to find LangChain: * Website [https://www.langchain.com/] * Docs [https://docs.langchain.com/] – Send feedback or questions to maxagency@langchain.dev [maxagency@langchain.dev] – Timestamps: 00:00 Why mean time to exploit collapsed from years to minutes 02:08 Inside Cogent's Agent Lake architecture 05:11 Why Cogent rejected graph databases 10:48 The trust ladder before agents touch production 15:13 The three types of agents inside Cogent 17:07 How Cogent sandboxes its agents 19:16 Short-circuiting interactive agents with a deeper planning phase 24:31 What to do when users believe agents too much 31:21 Why sub-agents let agents go on side quests 34:59 Two-tiered evals and the metric that catches bad prompts 40:00 Cogent’s unique approach to context 48:39 Cogent Research and the move into formal verification 51:33 The single trait Cogent hires for 54:00 Open-sourcing models within six months 57:07 Why defensive security won’t be commoditized anytime soon 1:00:51 The founding insight behind Cogent

How Ramp built an AI agent that can think outside of tokens | Alex Shevchenko

Alexander Shevchenko is the head of applied research at Ramp, where he leads Ramp Labs – the team behind Ramp Sheets and a steady stream of public AI engineering experiments. Ramp Sheets started as an internal process mining tool that turned Loom videos of accountants into Markov diagrams, before evolving into the agentic spreadsheet editor that shipped in November. In this conversation, Alex walks through the architecture under the hood, why Ramp biases the agent toward Excel formulas over Python code gen, and two recent Labs experiments: Latent Briefing and a user-steerable revival of Golden Gate Claude. We also discuss: * Under the hood of Ramp Sheets * Inspect, Ramp's internal coding agent, and the self-improving monitor loop it powers * Why finance professionals rejected code gen as too "black box" * Why Anthropic models tend to excel at agentic spreadsheet manipulation * The case for putting the agent outside the sandbox, not inside it * The Loom-to-Markov-diagram process mining pipeline * RLMs and how subagents can share memory in latent space * Latent Briefing and KV-cache communication between subagents * Reviving Golden Gate Claude with steering vectors on Gemma Referenced: * Alex Levinson [https://www.linkedin.com/in/alex-levinson/] * Anthropic [https://www.anthropic.com/] * Ben Geist [https://www.linkedin.com/in/benjamin-geist/] * Claude [https://www.anthropic.com/claude] * Efficient Memory Sharing for Multi-Agent Systems via KV Cache Compaction (Ben Geist) [https://x.com/RampLabs/status/2042660310851449223] * Gemma [https://ai.google.dev/gemma] * Golden Gate Claude [https://www.anthropic.com/news/golden-gate-claude] * Graphviz [https://graphviz.org/] * Inspect [https://builders.ramp.com/post/why-we-built-our-background-agent] * Latent Briefing [https://x.com/RampLabs/status/2042672773747589588] * Loom [https://www.loom.com/] * Modal [https://modal.com/] * OpenAI [https://openai.com/] * Opus [https://www.anthropic.com/claude/opus] * Qwen [https://qwen.ai/] * Ramp [https://ramp.com/] * Ramp Labs [https://ramplabs.substack.com/] * Ramp Sheets [https://labs.ramp.com/sheets] * Recursive Language Models (Alex Zhang) [https://alexzhang13.github.io/blog/2025/rlm/] * Retool [https://retool.com/] * Self-maintaining Ramp Sheets [https://ramplabs.substack.com/p/self-maintaining] * Steer AI [https://labs.ramp.com/steer-ai] Where to find Alex: * LinkedIn [https://www.linkedin.com/in/shevalex] * Twitter/X [https://x.com/shevchenkoaalex] * Website [https://www.alshevchenko.com/] Where to find Harrison: * LinkedIn [https://www.linkedin.com/in/harrison-chase-961287118/] * Twitter/X [https://x.com/hwchase17] Where to find LangChain: * Website [http://langchain.com] * Docs [https://docs.langchain.com/] Send feedback or questions to maxagency@langchain.dev [maxagency@langchain.dev] Timestamps: 00:00 Introduction 01:13 The origin of Ramp Sheets 02:27 The Loom-to-Markov-diagram process mining pipeline 04:28 Why code gen approaches felt too "black box" to finance 06:13 Meeting finance where they already are: inside the spreadsheet 09:08 How far process mining got them 10:31 Text descriptions and Graphviz DAGs as output 12:41 Under the hood of Ramp Sheets 14:52 Why the agent uses Python only as an escape hatch 15:47 Why Anthropic models excel at agentic spreadsheet manipulation 17:12 Frankensteining the OpenAI Agents SDK 17:43 The Ramp Sheets UX and fast vs. expert mode 19:58 Agent in a sandbox vs. agent with a sandbox 21:55 Vibe evals with expert humans 23:40 Inspect, the internal coding agent 24:13 The self-monitoring loop and auto-PRs 28:01 Other wacky experiments on Sheets 28:43 Memory experiments that didn't pan out 31:16 Latent Briefing and KV-cache subagent communication 35:13 Reviving Golden Gate Claude 37:47 Contrastive pairs and steering vectors 39:47 Picking the right layers in Gemma 41:37 What Ramp Labs looks for when hiring

How Listen is building a system of AI Agents & subagents for specialized tasks | Florian Juengermann, CTO

Florian Juengermann is the co-founder and CTO of Listen, an AI startup that turns qualitative research across hundreds of interviews, surveys, and focus groups into structured, traceable insights. Listen's agents analyze responses at scale, and Florian has rearchitected the system multiple times to get there. In this conversation, he walks through the virtual table architecture at the core of their Research Agent, how small models run map-reduce classification across thousands of open-ended responses, and the self-reviewing feedback subagent that catches errors during long async runs. We also discuss: * The three agents inside Listen's platform * How Listen rearchitected from a simple RAG bot to a multi-agent system multiple times * Why the PowerPoint subagent was completely rebuilt using Claude's code SDK * Contextual prompt engineering as an alternative to skills * How Listen keeps report numbers live as new interview responses come in * When to trigger the long-running agent vs. showing early results * What Florian looks for when hiring agent engineers References: * Anthropic [https://www.anthropic.com/] * ChatGPT [https://chatgpt.com/] * Claude [https://claude.ai/] * Claude Code SDK [https://docs.anthropic.com/en/docs/claude-code/sdk] * E2B [https://e2b.dev/] * Emotional Intelligence [https://listenlabs.ai/features/emotional-intelligence] * GPT Mini [https://openai.com/index/gpt-4o-mini-advancing-cost-efficient-intelligence/] * Haiku [https://www.anthropic.com/claude/haiku] * Listen [https://listenlabs.ai/] * OpenAI [https://openai.com/] * Pandas [https://pandas.pydata.org/] * Postgres [https://www.postgresql.org/] * Python [https://www.python.org/] * Research Agent [https://listenlabs.ai/features/research-agent] * Render [https://render.com/] * Zoom [https://zoom.us/] Where to find Florian: * LinkedIn [https://www.linkedin.com/in/juengermann/] * Twitter/X [https://x.com/florian_jue] Where to find Harrison: * LinkedIn [https://www.linkedin.com/in/harrison-chase-961287118/] * Twitter/X [https://x.com/hwchase17] Where to find LangChain: * Website [http://langchain.com] * Docs [https://docs.langchain.com/] Send feedback or questions to maxagency@langchain.dev Timestamps 00:00 Introduction 01:25 The three agents inside Listen's platform 03:15 Live chat vs. long async runs, and how Listen tunes for each 05:33 Under the hood of the Research Agent 06:37 Listen's virtual table architecture 07:34 How small models classify thousands of open-ended responses 10:05 Running code in a sandbox: how E2B fits in 11:52 Why Listen rebuilt the PowerPoint subagent from scratch 14:11 Contextual prompt engineering instead of skills 16:32 The feedback subagent that reviews its own reports 18:14 How Listen runs evals in production 19:47 Unexpected ways users push the agent to its limits 21:42 How many times Listen has rearchitected, and why 24:59 Trace observability: depth over breadth 26:10 Lessons from running Claude Code SDK inside E2B 27:42 Memory: what's solved and what isn't 29:10 The Composer agent UX: co-editing a document with AI 35:50 How Listen keeps report numbers live as new responses come in 43:47 What Listen looks for when hiring agent engineers