Playbook AI Partners

Episode 7: How Agentic AI is Accelerating Software Development and Support

23 min · 16. apr. 2026
episode Episode 7: How Agentic AI is Accelerating Software Development and Support cover

Description

In this insightful interview, with Sri Krishna Ravulapalli we expose the transformative potential of agentic AI in customer support and software development.  Discover how automation, proactive support, and AI-driven processes are revolutionizing industries and enhancing customer satisfaction. Key Topics: * Definition and evolution of agentic AI * Impact of automation on customer support * Proactive vs reactive AI support * The role of human in the loop in AI systems * Future developments in agentic AI and enterprise applications Sound Bites * "AI agents can support 24/7 without fatigue" * "AI is already here, don't lag behind" "Embrace AI and explore its potential in your daily activities" Chapters 01:25 Krishna's Journey into AI 05:22 Understanding Agentic AI 08:00 Proactive vs Reactive Support 12:25 Customer Satisfaction and Agentic AI 15:13 The Future of AI and Agentic Solutions 20:18 Modernizing Mainframe Systems with AI 23:00 Final Thoughts on Embracing AI Resources: Krishna Ravupali on LinkedIn [https://www.linkedin.com/in/sravulapalli/] Playbook AI Partners [https://playbookaipartners.com/] Signature Playbook Series Course - Bonus 75% Off [https://sandy-kibling.mykajabi.com/offers/Nf2p7SwS/checkout?coupon_code=RUNTHEPLAY] Community: The Huddle Community - Live Training Sessions - Free March and April [https://sandy-kibling.mykajabi.com/offers/fezjvXMg/checkout?coupon_code=COACH] AI Platforms - Making The Right Choice - Free [https://sandy-kibling.mykajabi.com/offers/Z2qqD6Vy/checkout] #podmatch

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15 episodes

episode Episode 15: Turning AI Into Actionable: The Why Behind...Playbook AI Partners artwork

Episode 15: Turning AI Into Actionable: The Why Behind...Playbook AI Partners

Have you ever stared at a new piece of technology or AI and thought, "I know I probably need this, but I have no idea where to start"? You're not alone — and you're not too late. Sandy Kibling, founder and Chief Playmaker at Playbook AI Partners, shares the mission behind Playbook AI Partners: a space created for the curious-but-cautious and the interested-but-uncertain — anyone looking for a safe place to learn and embrace AI on their own terms. After 20+ years in business, healthcare, education, and leadership, Sandy has watched how people move through change, and she knows the anxiety that comes with being handed something new and told to "just start using it." Playbook AI Partners isn't about chasing the latest AI tools. It's about helping you understand AI well enough to make informed decisions, at your own pace, without the hype or the fear. Sandy believes information only matters when you can understand and act on it — and that philosophy shapes everything built into Playbook AI Partners. No jargon for jargon's sake. No pressure to become an expert overnight. Just practical clarity, delivered with heart. AI should support who you are, not erase it. Your voice, your judgment, and your relationships still matter — and they're not going anywhere. This episode is a "get real" moment with Sandy, sharing the why behind Playbook AI Partners — the AI Mini Solution Locker and The Huddle community — designed to meet you exactly where you are and help you get to where you want to be, with AI defined by you. Whether you're still figuring out what a prompt is or ready to build your first automation, you deserve a seat at the table. So take a breath. You don't have to figure this out alone, and you don't have to do it all today. One step, one solution, one play at a time — we've got this. Resources:  PlaybookAIPartners - Website [https://playbookaipartners.com] The Huddle - Community - FREE July - August 15th 2026 [https://sandy-kibling.mykajabi.com/offers/fezjvXMg?coupon_code=THEHUDDLEGO] July Live Sessions: 6/8/2026 - ChatGPT vs Claude - The Dilemma -To Switch or Not To Switch 6/22/2026 - Claude Cowork vs ChatGPT Codex - The Difference and What You Can Do Next Training Camp: Building Your Business Navigator (Teaching AI About You and Your Business for more authentic results) 7/14/26 - Your Business Navigator - What it is and Why it Matters 7/21/26 - Creating Personal and Business DNA 7/28/26 - Setting Up in ChatGPT and Claude - Shaving off 15-20 hours a week 8/4/26 - Prompting for Results - Context Engineering and AI with Authenticity

3. juli 202618 min
episode Making AI Work: Operationalizing AI Across Healthcare, MedTech, and Life Sciences artwork

Making AI Work: Operationalizing AI Across Healthcare, MedTech, and Life Sciences

Healthcare organizations recognize AI’s potential, but many struggle to move from strategy to practical implementation. In this episode, Richard “RJ” Kedziora, co-founder of Estenda Solutions, explains what it takes to operationalize AI successfully in healthcare. Discover why education, workflow integration, change management, data interoperability, and continuous experimentation are essential for sustainable AI adoption. Learn how healthcare leaders can reduce staff hesitation, implement AI without disrupting patient care, and turn promising technology into scalable solutions that improve efficiency and health outcomes. Key Takeaways: * Prioritize education to reduce hesitancy around AI implementation. * Integrate AI seamlessly into existing workflows for optimal efficiency. * Manage change thoughtfully, addressing both technical and human needs. * Ensure data interoperability for effective AI utilization. * Foster a culture of experimentation and continuous improvement in AI applications. Resources: Estenda Solutions [https://estenda.com/] Productive Harmony [https://www.amazon.com/Productive-Harmony-Optimize-Productivity-Century/dp/B0GT5ZSL2M] PlaybookAIPartners - AI Mini Solution Locker [https://playbookaipartners.com/] SPECIAL: Try out The Huddle [https://sandy-kibling.mykajabi.com/offers/fezjvXMg?coupon_code=THEHUDDLEGO] for Free June - August 15 2026.  Gain access to  the mini solution locker, upcoming live sessions and The Digital Navigator Boot Camp.  Use THEHUDDLEGO to gain access for FREE! #Podmatch

29. juni 202640 min
episode Episode 13: More Years, More Tail Wags: AI and the Future of Pet Longevity artwork

Episode 13: More Years, More Tail Wags: AI and the Future of Pet Longevity

In this episode we discuss pet care, longevity of our furry friends and how AI is transforming pet healthcare with Dr. Kevin Toman, a veterinarian with over 40 years of experience.  We discuss the current state of veterinary practices and what you should know...do you really need all the vaccines you get texts about or discussed in your wellness visit?    We discuss how to help our pets live their best and longest lives. We also weave in AI's role in improving pet longevity, making veterinary care more efficient, and empowering pet parents to make better decisions. Key Topics * AI in veterinary medicine * Cost-effective pet care solutions * Veterinary practice transformation * Pet longevity strategies * Pet owner empowerment through AI Sound Bites * "AI enables me to respond in minutes instead of days" * "Most vet visits are tied to 20-25% of what you pay" * "AI makes us the smartest consumers in history" Chapters 09:01 The State of Traditional Veterinary Care 15:46 Embracing Telemedicine and Longevity for Pets 21:03 Understanding Supplements and Their Impact on Pet Health Resources: TheLongevityvet.com [https://thelongevityvet.com/] Freevetcall [https://freevetcall.com/] PlaybookAIPartners - AI Mini Solution Locker [https://playbookaipartners.com/] The Huddle - Community - Let's Collaborate and Execute Together #Podmatch

19. juni 202631 min
episode Episode 12: Master An AI Skill in 20 Minutes: The Mini Course Revolution artwork

Episode 12: Master An AI Skill in 20 Minutes: The Mini Course Revolution

Sandy Kibling, Chief Playmaker at Playbook AI Partners, discusses practical strategies for staying current with AI amidst the overwhelm. She introduces two solutions: 1) AI Mini Solution Locker gives individuals, teams, and businesses access to practical, bite-sized AI training designed to help individuals learn quickly, apply immediately, and stay current as AI tools continue to evolve. With a growing library of 15+ mini courses, each course is designed to be completed in approximately 20 minutes, so you are not blocking off hours of the day. Whether you are just getting started, improving your prompting, exploring AI tools, or building repeatable workflows, the AI Mini Solution Locker helps you move from “I know AI matters” to “I know how to use it to impact my personal or business use.” 2) The Huddle is a community of individuals, business owners, and professionals learning how to use AI in practical, responsible, and meaningful ways. Inside the community, members can: ask questions, share wins, learn from others, explore new tools and build confidence using AI. Includes: * Access To The Entire  AI Mini Solution Locker * Two Live Sessions Each Month - Learn About A New AI Tool or Latest AI Trends * Training  Camp Sessions (quarterly) - Go Deeper With Guided AI Implementation * Life time Access to AI Mini Solution Locker (AI Locker content updated frequently to ensure the latest content) Key Topics * Time management in AI learning * Overcoming overwhelm with bite-sized courses * Community support for AI adoption * Practical AI skills for business growth * Regular updates and resources in AI education Takeaways * Short, focused AI courses can be completed in 20 minutes or less. * Community and live sessions are key to staying current in AI. * Affordable, practical resources help busy professionals learn AI effectively. * Regular updates ensure AI training remains relevant. * Focusing on one problem at a time prevents overwhelm. Sound Bites * "Learn AI faster with bite-sized courses." * "AI can streamline repetitive tasks." * "Take AI learning one step at a time." Chapters Navigating the AI Landscape 05:38 Introducing the AI Mini Solution Locker 12:45 The Huddle: Building Community and Support Resources: PlaybookAIPartners [https://playbookaipartners.com/] Join The Huddle Free for June [https://sandy-kibling.mykajabi.com/offers/fezjvXMg/checkout]- Type "THEHUDDLE" at checkout

10. juni 202624 min
episode Episode 11: Never Miss a Customer Call: How Voice AI Is Changing Small Business artwork

Episode 11: Never Miss a Customer Call: How Voice AI Is Changing Small Business

Voice AI is quickly changing the way small businesses communicate with customers, answer questions, capture missed opportunities, and build stronger relationships.  In this episode, Sandy Kibling sits down with Laurent Cohen, CTO of Get Oblique, to explore how Voice AI is helping small businesses improve customer service, respond faster, and create more consistent customer experiences. Laurent shares his perspective on why AI is not about replacing human judgment, but strengthening it. From answering calls to supporting customer interactions, Voice AI can help businesses stay responsive while still requiring leaders to apply transparency, ethics, and thoughtful decision-making. The conversation also explores one of the most important parts of AI adoption: trust. Laurent explains why disclosing AI use matters, how emotional understanding plays a role in customer service, and why small businesses need to think carefully about how AI represents their brand. As Laurent notes, “AI is like a currency, it emphasizes who you are.” Listeners will walk away with practical insights on how small businesses can begin using Voice AI, where it can create real value, and why the best AI strategies combine technology, transparency, and human judgment. Sound Bites * "Working with an AI is applying human judgment" * "Not disclosing AI in calls breaks trust" * "AI is like a currency, it emphasizes who you are" Chapters 02:48 Laurent's Journey and Insights on AI 06:02 Building a Profitable Business with AI 08:55 Understanding Voice AI and Customer Interaction 12:11 The Importance of Trust in AI 15:11 Case Studies and Real-World Applications 17:58 The Future of Voice AI and Business 20:56 Final Thoughts on AI as a Currency Resources: Get OBLIC.com [https://getoblic.com/] #Podmatch

29. maj 202632 min