Shopper Matters Podcast

Shopper Matters Episode 6: The New Rules of Grocery Engagement

43 min · 11. nov. 2025
episode Shopper Matters Episode 6: The New Rules of Grocery Engagement cover

Description

In this episode of Shopper Matters, host Michael La Kier sits down with Rob Belcore, Chief Commercial Officer of RSA America, to explore how independent grocers can compete—and win—in a data-driven, digital-first world. Belcore shares insights from millions of shopper transactions, explaining how local grocers can harness personalization, loyalty programs, and mobile technology to deepen customer connections without losing their community touch. From macro-to-micro engagement strategies to the ROI mindset needed for AI and automation, this conversation reveals how the next generation of independent grocery retail is being built—one personalized offer at a time.

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