Spikes Excitement Talks

Spikes Excitement Talk #185 with Julie Jackson-Jones

29 min · 12. maj 2026
episode Spikes Excitement Talk #185 with Julie Jackson-Jones cover

Description

Julie Jackson-Jones is Director of Marketing CRM Loyalty & Analytics at EssilorLuxottica, where she works across more than 25 brands shaping customer experience, loyalty and patient journeys. Before that, she built her career across industries including luxury fashion, music, logistics and retail with roles at Bulgari, Robert Graham Designs and more. Her unconventional path — from selling subscriptions door-to-door in New York during the financial crisis to leading CRM strategy for global luxury brands — has given her a uniquely human lens on marketing, leadership and customer behaviour. Julie shares why loyalty is ultimately about belonging, how shame and desire shape consumer behaviour and why the future belongs to marketers who deeply understand human psychology. The conversation moves from career setbacks and imposter syndrome to vulnerability in leadership, emotional intelligence in CRM and embracing uncertainty in a rapidly changing world. Tune in for a deep dive into customer psychology, career reinvention and why the strongest brands are built one human interaction at a time.

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186 episodes

episode Spikes Excitement Talk #193 with Virginie Berçot artwork

Spikes Excitement Talk #193 with Virginie Berçot

In this episode, Virginie Berçot, Global Brand Director at AXA, shares her journey from leading strategic and creative work at some of the world's most respected agencies to shaping one of the most ambitious brand transformations in business today. Virginie discusses why she believes creativity is a powerful force for positive change, how brands can connect business, society and customers and why the future belongs to organizations willing to challenge conventions. She also reflects on AXA's path to being named Cannes Lions Creative Brand of the Year and explains how purpose, consistency and long-term commitment can turn brand strategy into real-world impact. Tune in for insights about ambition, creativity, courage and the evolving role of brands in society.

3. juni 202629 min