Three Plays to Move from Managing a Business to Building a System with Gary T. Harfield

The Invisible Threat | Tami Fitzpatrick on Surviving, Detecting, and Becoming Unbreakable

Send us Fan Mail [https://www.buzzsprout.com/2544944/fan_mail/new] Some threats announce themselves. The most dangerous ones never do. In the first guest episode of The Unbreakable Advantage, Misty Carson sits down with Tami Fitzpatrick, Founder and CEO of Entropy Technology Design, whose proprietary low frequency magnetic field detection sees storms forming 3,000 miles out and catches the weaponized drones that slip in under the radar. Her work protects people who have no idea it exists. And it was born from a life spent surviving threats no one around her could see. Tami takes us back fifteen years to a marriage overseas that was not what it was promised to be. To the day a threat against her life rewrote her identity. To the decade she spent in denial, the rock bottom that woke her up, and the exit strategy that ended with her evacuating a third world country in the back of a military chopper with her three small children as war broke out around her. Then she does it again in business. The day she voted four board members off her own board for cause, and the gut punch that followed: realizing the fight was not just something to win, but something that called her up to become a stronger leader. The line from her forthcoming book, Invisible Threats, frames the whole conversation. Every catastrophe begins as something invisible. Tami believes the same is true of us. Our thoughts, our programming, our pain. Left undetected, they destroy. Brought into the light, they build. This is a conversation about turning what tried to break you into the very thing that makes you unstoppable. You were not broken. You were built. A listener note: this episode includes honest discussion of domestic and emotional abuse and a description of reaching a breaking point. Please listen with care. WHAT YOU WILL TAKE FROM THIS EPISODE Why the threats that shape a life are almost always invisible at first, in the sky, in the ground, and in the mind. How abuse can be quiet control rather than something loud, and why that version is so hard to name from the inside. How two truths can live in the same person, a great parent and a poor partner, and why holding both is part of healing. What it looks like to win a fight and still take accountability for your side of the street. The difference between staying a victim and becoming a victor, and why roughly half of people who survive deep adversity grow from it. Why the better question is never what did this take from me, but what did this give me. LINES WORTH REPLAYING "Every catastrophe begins as something invisible." "Abuse is not always loud and abrasive. Sometimes it is quiet control." "We are the authors and editors of our own stories." "The only way you earn it is going through that fire." "My question is not what has this taken from me, but what has it given me." "It didn't break me. You made me." REFLECTION QUESTION What invisible threat have you been carrying without naming it, and what would change if you brought it into the light? And the three questions Misty closes every guest episode with: What does the unbreakable advantage mean to you? What did you have to let go of to become who you are today? What do you still need to let go of to become who you want to be tomorrow? CONNECT If this episode moved you, share it with someone who needs to hear it, and follow the show so you never miss what comes next. Subscribe on YouTube: https://www.youtube.com/@unbreakableadvantage [https://www.youtube.com/@unbreakableadvantage] Explore the movement, the book, and more: https://unbreakableadvantage.com/ [https://unbreakableadvantage.com/] Connect with Misty Carson on LinkedIn and on Instagram at The Unbreakable Advantage. Misty is the Founder and CEO of The Unbreakable Advantage Institute, with over 15 years in commercial insurance and employee benefits and more than two decades of leadership experience. If you want to be a future guest, reach out through the website. Connect with Tami Fitzpatrick at www.TamiFitzpatrick.com and on LinkedIn, Instagram, and Facebook, where you can also find her companies, including Entropy Technology Design. Watch for her forthcoming book, Invisible Threats. Support the show [https://www.buzzsprout.com/2544944/support]

The Eagle in the Chicken Coop + The Loudest Liar in the Room | The Unbreakable Advantage (Parts 1 & 2)

Send us Fan Mail [https://www.buzzsprout.com/2544944/fan_mail/new] At 16, pregnant, emancipated, and on her own, Misty Carson had no home, no safety net, and no degree. What she had was a whisper that said there is more for you than this, and a roomful of louder voices telling her to stay exactly where she was. This is the origin story of The Unbreakable Advantage, told in two parts in one sitting. In Part 1, The Eagle in the Chicken Coop, Misty traces the pattern she was born into. Generational poverty, volatility, abuse, and a family where the women earned everything and decided nothing. She walks you through the years of starting over, the 110 college credits with nothing to show for them, the associate's degree that meant everything because she finished, and the climb that ended with a job offer so big she cried for twenty four hours because part of her was still waiting to be found out. In Part 2, The Loudest Liar in the Room, she goes one layer deeper into the voice inside your own head. The one that calls your wins anomalies and your struggles the truth. You will hear the four faces of that lie, shrinking, performing, overcompensating, and disappearing, and the moment a leader told her there was a third option between shrinking and overcompensating that changed everything about how she moved. If you have ever stood in a room you earned your way into and waited for someone to ask you to leave, this one is for you. You were not broken. You were built. WHAT YOU WILL TAKE FROM THIS EPISODE Why the whisper that calls you forward is never the loudest voice in the room, and how to tell it apart from the ones holding you in place. How a belief built in childhood can follow you into every adult room you walk into, still whispering the same lie with no expiration date. The four survival responses to that lie, and how to recognize the one you default to. What it actually means to lead with what you can offer instead of leading with your elbows. The self-imposed ceiling Misty did not know was there until she was already above it. LINES WORTH REPLAYING "That voice that tells you that you don't belong, it is lying to you. It has always been lying to you." "We are the authors and editors of our own stories. Our circumstances do not have to become our cages." "You are only one decision away from a completely different life." "Same shoes. Completely different relationship with myself." "If mine is the only voice in the room saying I don't belong, then my voice is the liar." REFLECTION QUESTIONS Part 1: Whose voice are you actually listening to, and is it calling you forward, or are you allowing your circumstances to become your cage? Part 2: What evidence are you sitting on right now that the voice in your head hasn't seen yet? CONNECT WITH MISTY If this resonated, follow the show so you never miss what comes next, and share it with someone who needs to hear it. Subscribe on YouTube: https://www.youtube.com/@unbreakableadvantage [https://www.youtube.com/@unbreakableadvantage] Explore the movement, the book, and more: https://unbreakableadvantage.com/ [https://unbreakableadvantage.com/] Misty Carson is the Founder and CEO of The Unbreakable Advantage Institute, with over 15 years in commercial insurance and employee benefits and more than two decades of leadership experience. She helps people reframe their past and step into the person they were forged to be. Support the show [https://www.buzzsprout.com/2544944/support]

Leading with Empathy Isn’t Soft. It’s Strategic

Send us Fan Mail [https://www.buzzsprout.com/2544944/fan_mail/new] Guest: Deborah Livingston, CEO & Founder of ReEmployAbility What if the way we’ve been taught to lead is actually limiting performance? In this episode, I sit down with Deborah Livingston, CEO and founder of ReEmployAbility, to talk about what it really looks like to lead people well, especially the ones who are holding your business together every day. We get into the reality that empathy is not a “nice to have.” It’s a business strategy. Because when people feel safe, supported, and seen, they don’t just stay. They perform. And when they don’t, the cost shows up everywhere, in turnover, in claims, in culture, and in results. This conversation challenges the idea that leadership is about control and replaces it with something far more effective, responsibility. ⸻ What We Cover Why empathy in leadership is often misunderstood, and how it directly impacts performance The business case for doing the right thing, not just ethically, but financially How organizations overlook the people who are essential to their success The connection between employee benefits, safety, and long-term business outcomes What psychological safety actually looks like in a workplace, beyond buzzwords How supporting injured or vulnerable workers the right way changes everything, for them and for your business The ripple effect of leadership decisions on culture, retention, and risk ⸻ Key Takeaways Leading with empathy is not weakness. It’s clarity about what drives results Your workforce is not a line item. It’s your operating system Benefits and safety are not compliance exercises, they are signals of how much you value your people Psychological safety isn’t abstract, it shows up in how people speak, act, and stay When you take care of your people, they take care of your business ⸻ Why This Matters If you’re responsible for people, performance, or risk, this conversation is for you. Because the way you lead shows up in your numbers, your culture, and your reputation, whether you’re paying attention to it or not. And the leaders who understand this are the ones building organizations that last. ⸻ Connect & Learn More Learn more about Deborah’s work at ReEmployAbility and how they’re helping businesses support employees through injury, recovery, and return-to-work in a way that protects both people and performance. ⸻ Listen & Follow If this episode resonated, follow The Policy Playbook and share it with a leader who is responsible for people, but may not realize the impact of how they’re leading yet. Because better leadership doesn’t just change businesses. It changes lives.  Support the show [https://www.buzzsprout.com/2544944/support]

The Advantage You’re Overlooking Is Sitting Inside Your People

Send us Fan Mail [https://www.buzzsprout.com/2544944/fan_mail/new] Before we relaunch, we need to talk about where this is going. This podcast started with a focus on business, insurance, and leadership decisions. But underneath all of that, there’s something bigger that’s been driving every conversation: People. The ones carrying pressure. The ones navigating uncertainty. The ones who have lived through more than most people will ever see. What we often call adversity didn’t weaken them. It built something. Resilience. Awareness. Pattern recognition. Decisiveness under pressure. An advantage. And if we don’t know how to recognize it, understand it, and apply it, we miss it. As leaders. As hiring managers. As organizations trying to perform at a higher level. This next chapter goes deeper. We’re going to explore:     •    How lived experience shapes decision-making     •    How it influences risk tolerance     •    How it shows up in leadership, sales, and performance     •    Why risk isn’t just something on paper, it lives in people Over the next couple of weeks, you’ll hear highlight episodes that built the foundation for this shift. In April, we relaunch. The Unbreakable Advantage. Same standard. Same straight talk. Just a deeper lens. Support the show [https://www.buzzsprout.com/2544944/support]

Why Turnover is Driving Your Insurance Premiums (and How to Fix It)

Send us Fan Mail [https://www.buzzsprout.com/2544944/fan_mail/new] Most leaders treat turnover as a human resources problem. What they don't realize is that it’s actually a massive risk signal that quietly bleeds into every line of insurance they buy.  In this solo episode, Misty Carson breaks down the "Zero-BS" reality of how high turnover levels are driving up your workers’ comp, health insurance, and liability costs. Insurance is a lagging indicator; by the time your premiums spike, the damage from your turnover was done 12 to 24 months ago.  Misty explains why underwriters look at turnover to judge your business and how you can stop chasing lower quotes and start fixing the systems that are making your company riskier.  What you’ll learn:  * Turnover as a Risk Signal: Why insurance companies price based on what actually happens inside your walls, not your intentions.  * The Line-by-Line Breakdown: Exactly how churn hits your Workers’ Comp, Health Insurance, EPLI, and Auto Liability.  * The Lagging Indicator: Why today’s retention decisions determine the insurance costs you'll be paying two years from now.  * Retention as a Risk Strategy: Moving beyond "feel-good" initiatives to using training and leadership consistency as a defensive play.  * System Fixes vs. Policy Fixes: Why you can't shop your way out of a leadership problem.  Who this episode is for: CEOs, Operations Managers, and Business Owners who are frustrated by rising insurance costs and want to understand the operational drivers behind the numbers.  🎧 Listen to learn how to connect the dots between your team’s culture and your company’s risk exposure.  Subscribe & Review: If this solo masterclass changed how you look at your P&L, follow The Policy Playbook and leave a review—it helps us reach more leaders who are ready to play offense.  Links:  🔗 Subscribe → The Policy Playbook [https://thepolicyplaybookpodcast.buzzsprout.com/]  💌 Join the newsletter → Play of the Week [https://mailchi.mp/59f39fd57e32/playoftheweek]  🤝 Connect → LinkedIn [https://www.linkedin.com/in/misty-carson-mshrm-a8235755]  💻 Website → The Playbook Consulting Group [https://www.playbookconsultinggroup.com/]  Support the show [https://www.buzzsprout.com/2544944/support]