The Service or Hospitality Podcast

Podcast by Scott Fasano and April Burns

English

Business

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20 hours of audiobooks / month
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About The Service or Hospitality Podcast

Welcome to "The Service or Hospitality Podcast," where hosts Scott Fasano and April Burns dive deep into the heart of the professional vacation rental industry. Join us as we explore the essential difference between service and hospitality, and why it's critical to see and recognize people, not just as customers, but as valued guests. In each episode, we bring you engaging and insightful conversations with industry thought leaders who share their unique perspectives and experiences. Our goal is to uncover the nuggets of wisdom that can only be found through authentic, heart-led discussions. Scott, the country boy with a love for disco, and April, the spirited lover of music and all things fun, bring their passion and expertise to the table, ensuring each episode is filled with valuable takeaways and entertaining moments. From discussing the importance of having properties ready on time to the deeper connections you can make with your team, we cover it all. We are also excited to spotlight the upcoming DARM conference, where hospitality professionals gather to share best practices and innovative ideas. Tune in for exclusive previews, interviews, and insights leading up to and from the conference, making sure you don't miss a beat. Whether you're a seasoned professional or new to the industry, "The Service or Hospitality Podcast" is your go-to source for understanding and implementing the principles of genuine hospitality. Tune in to learn, grow, and be inspired to elevate your standards and create memorable experiences for your guests, owners and teams.

All episodes

9 episodes

Beachball Hospitality

Join use for another great conversation with another of the industry's best in the hospitality business. Its been an iconic ride since the beginning when they landed on "Beachball" and we all know who it is from that alone. Their impact has been big and will change the industry. We had a great time with Hunter and Ginger talking about the early decisions, the decisions during growth and their focus on always having a seat at the table and a voice for the industry. Don't miss this one.

19 Sep 2024 - 50 min

Magic Hospitality

Join use for another great conversation with another of the industry's best in the hospitality business. We had a great time with Jessica, Elaine and Lance talking about the light behind magic hospitality. Don't miss this one.

12 Sep 2024 - 45 min

Authentic Hospitality

Join us for another great conversation with Blaine, Rob and Rachel as we talk about authentic hospitality. We cover a wide variety of topics including the roots in ultra luxury experiences and how Rachel carried that mindset into the business and much more. And most importantly, you'll hear from another frontline team member that is leaving his mark on the industry one day at a time. The future is bright with people like Blaine making their way in!

5 Sep 2024 - 55 min

Practical Hospitality

Join us this episode for a conversation with an industry legend, Mike Harrington. Hospitality isn't a one-size-fits-all approach and scale does matter. We talk about Practical Hospitality and a whole lot more.

29 Aug 2024 - 51 min

Loving Hospitality with Tyann Marcink Hammond and Nick Settles

Join us for a deeply moving and authentic conversation with industry thought leaders Tyann, the Queen of Guest Experience, and Nick, our first frontline team member on the podcast. This episode takes a heartfelt turn, when Nick realizes he has found his people in this industry, reminding us all of the true spirit of hospitality. Tyann and Nick bring genuine love and passion to their work, showing how the heart of hospitality goes beyond business—it’s about caring for people, creating connections, and delivering experiences that resonate on a personal level. Don't miss this powerful episode filled with authentic stories and insights into the soul of hospitality.

22 Aug 2024 - 48 min

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