Real-time answers under jobsite pressure: How AI is shaping distribution

Retention: The Best Exit Strategy

“Retention is the best exit strategy,” Buttenham said, noting that employee turnover can cost 150% to 200% of an employee’s salary to replace. When key employees leave, companies face stalled jobs, retraining costs, productivity losses and cultural disruption: all of which can affect profitability and, ultimately, exit value.Buttenham, co-founder and CEO of Reins, joined Kristen Bayles for And So It Flows to discuss how employee retention, leadership development and incentive planning can affect the long-term value of a plumbing business. Reins works with independent business owners, particularly in the trades, to create alternative equity arrangements that help retain key employees and align them with the company’s goals.

And So It Flows: What's Changed in a Year?

On this episode of And So It Flows, we welcomed back Chrissy Walsh, regional environmental sustainability lead for GF North America, for a follow-up conversation on sustainability, systems thinking and the changing expectations around modern buildings.

And So It Flows: Heat Pump Water Heaters in Real Life

On this episode of And So It Flows, Kristen Bayles sat down with Gregg Holladay, business development manager for specialty markets at Bradford White, to discuss the growing role heat pump water heaters are expected to play in the residential plumbing market and why the plumbing industry needs to start preparing now.Podcast originally posted on Plumbing & Mechanical

AI integration myth busting with Brooks Hamilton

In this episode, Brooks Hamilton breaks down how distributors can start using AI today without perfect data. He explains why speed and decision-making matter more than scale, how AI is lowering the barrier to entry, and why the biggest opportunities lie in sales growth, not cost-cutting. Practical examples show how even small investments can drive meaningful competitive advantage.

CPS Products on What HVACR Performance Requires Now

In this episode, we explore the real-world challenges technicians face in the field, including workflow demands, jobsite efficiency and the pressure to do more with less time. Along the way, CPS Products shares how it approaches innovation with a practical, end-user mindset — balancing new technology with durability, usability and consistent results. Sponsored by: