Don't Forget Mom! | #18

Spicy Abby Takes | #23

In this conversation, Jeff Perera and Abby discuss the 'Abby Bagel' and its spicy variant, as well as the preference for everything bagels. They also touch on the recent sports victories and the tradition of the Stanley Cup. The conversation transitions from bagel discussions to sports victories and the Stanley Cup tradition. The conversation covers a range of topics including sports events, store openings, bagel flavors, and community engagement. The hosts discuss the excitement around the World Cup, the opening of new Bagel Run stores, and the unique bagel flavors. They also share stories of community engagement and customer interactions. Takeaways * Bagel preferences and the 'Abby Bagel' * Sports victories and the Stanley Cup tradition Community engagement and excitement around events contribute to the success of Bagel Run stores. * The hosts' passion for sports and unique bagel flavors adds to the vibrant and inclusive culture of Bagel Run. Chapters * 00:00 Sports Victories and the Stanley Cup Tradition * 31:37 Looking Forward to Pumpkin Season

Fit First: The Secret to Franchise Growth | #22

The conversation covers the expansion into the Salt Lake City market, the franchisee selection process, the understanding of risk in franchising, and the viability of franchising as a business model. It emphasizes the importance of fit, alignment, and transparency in the franchisee selection process, as well as the elimination of entrepreneurial risk in franchising. Takeaways * Importance of fit and alignment in franchisee selection * The appeal of franchising as a business model Chapters * 00:00 Expanding into Salt Lake City * 18:12 Franchising and Risk * 29:19 Franchising as a Viable Option

Make them Regulars | #21

The conversation covers the experience of speaking at the University of Central Florida, the impact of brand awareness, the importance of hospitality in retail, and the concept of ownership in customer service. It also delves into the significance of making customers feel seen and appreciated, as well as the value of creating regulars through engagement and loyalty programs. The conversation covers a range of topics including customer experience, bagel flavors, and freezer storage tips. It also delves into the excitement around upcoming bagel launches and the success of certain sports teams. Takeaways * Brand awareness impact * Hospitality in retail * Creating regulars through engagement Customer experience is about keeping customers engaged and satisfied, similar to the strategy used at Universal Studios. * Freezer storage and reheating techniques for bagels can enhance the bagel-eating experience. Chapters * 00:00 Creating Regulars through Engagement * 23:06 Customer Experience and Bagel Shop Strategy * 28:13 Bagel Roster and Menu Innovation * 33:29 Interest in Bagel Innovation and Freezer Storage Tips

Now You See Me! | #20

The conversation covers the excitement of reaching the 20th episode of the podcast, the launch of the summer menu with special collaborations, and the experiences and trends observed at a recent restaurant show. The hosts discuss podcast milestones, summer menu trends, and their experiences at the restaurant show, providing insights into the industry and their own journey. Takeaways * Podcast milestones * Summer menu trends * Restaurant show experiences Chapters * 00:00 Welcome Back and Podcast Milestones

The Freshness Debate | #19

The conversation covers the hot bagel lineup, the distinction between scratch-made and frozen pastries, and the anticipation of the National Restaurant Association restaurant show and flavor trends. The Bagel of the Day lineup is a highlight, along with the discussion on consumer perception of scratch-made products. The upcoming restaurant show is also a point of interest, focusing on flavor trends and innovation in the industry. Takeaways * Bagel of the Day lineup is hot * Scratch-made vs. frozen, thawed, and serve pastries * National Restaurant Association restaurant show and flavor trends Chapters * 00:00 Hot Bagel Lineup * 06:00 Ice Cream Summer and Flavor Trends