WTF! Walk The Floors Podcast- All Things Hospitality Training

Podcast by Michele Kline and Stephanie Leger

English

Technology & science

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About WTF! Walk The Floors Podcast- All Things Hospitality Training

Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage. Hosted on Acast. See acast.com/privacy for more information.

All episodes

121 episodes

Digital Transformation in the Hospitality World (Guest Are Morch)

What is digital transformation? On this episode, #digitaltransformation coach Are Morch shares a very different perspective on this topic with hosts Stephanie Leger & Michele Kline. What if we started looking at technology from a human perspective? #wtfwalkthefloors #hospitalityindustry #dei #leadershipdevelopment Follow us Website https://www.wtfwalkthefloors.com [https://www.wtfwalkthefloors.com/] LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors [https://www.linkedin.com/company/wtf-walk-the-floors] YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg [https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg] Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ [https://www.linkedin.com/in/michelekline/] Stephanie Leger https://www.linkedin.com/in/sleger/ [https://www.linkedin.com/in/sleger/] Hosts Company Links Michèle Kline https://www.klinehospitality.com/ [https://www.klinehospitality.com/] Stephanie Leger https://www.firstratehospitality.com/ [https://www.firstratehospitality.com/] Learn more about your ad choices. Visit megaphone.fm/adchoices [https://megaphone.fm/adchoices] ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

28 Nov 2023 - 22 min

Hospitality Winter Travel WHOA Predictions

As the winter season approaches, Stephanie Leger and Michele Kline share tips and tricks to prepare your team for success. How are you preparing for this winter season? Any tricks you can share?... Do you know where your snowblower is??? (lol) PS: if this job doesn't work out for Stephanie, she can definitely explore becoming a weather news broadcaster. #wtfwalkthefloors #hospitalityindustry #leavershipdevelopment #hotels Follow us Website https://www.wtfwalkthefloors.com [https://www.wtfwalkthefloors.com/] LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors [https://www.linkedin.com/company/wtf-walk-the-floors] YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg [https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg] Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ [https://www.linkedin.com/in/michelekline/] Stephanie Leger https://www.linkedin.com/in/sleger/ [https://www.linkedin.com/in/sleger/] Hosts Company Links Michèle Kline https://www.klinehospitality.com/ [https://www.klinehospitality.com/] Stephanie Leger https://www.firstratehospitality.com/ [https://www.firstratehospitality.com/] Learn more about your ad choices. Visit megaphone.fm/adchoices [https://megaphone.fm/adchoices] ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

21 Nov 2023 - 10 min

Inspiring the Hospitality Industry 100 times over

Yes! This is not a typo! We have recorded 100 episodes so far. We have inspired you 100 times. We have been on the same page 100 times. We have shared stories 100 times. Launching a successful podcast takes more than a microphone and the courage to hit record. In this episode, Stephanie Leger & Michele Kline share their favorite episode stories as well as some spicy behind-the-scenes secrets. What was your favorite episode? (comment below). #wtfwalkthefloors #hospitalityindustry #leadershipdevelopment #hospitality #hotels Follow us Website https://www.wtfwalkthefloors.com [https://www.wtfwalkthefloors.com/] LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors [https://www.linkedin.com/company/wtf-walk-the-floors] YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg [https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg] Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ [https://www.linkedin.com/in/michelekline/] Stephanie Leger https://www.linkedin.com/in/sleger/ [https://www.linkedin.com/in/sleger/] Hosts Company Links Michèle Kline https://www.klinehospitality.com/ [https://www.klinehospitality.com/] Stephanie Leger https://www.firstratehospitality.com/ [https://www.firstratehospitality.com/] Learn more about your ad choices. Visit megaphone.fm/adchoices [https://megaphone.fm/adchoices] ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

14 Nov 2023 - 20 min

"Corporate slavery, in hospitality" is there such a thing?

What is corporate slavery in hospitality? It is a metaphor, of course. So, metaphorically speaking, is there such a thing as “corporate slavery”? In this episode, Stephanie Leger & Michele Kline address this matter. Have you ever worked for an organization where you felt you were JUST a number? (comment below; we want to hear from you). If you want to explore how to break these bad habits, be sure to reach out. #wtfwalkthefloors #hospitalityindustry #hospitality #leadership #leadershipdevelopment #quality #service Follow us Website https://www.wtfwalkthefloors.com [https://www.wtfwalkthefloors.com/] LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors [https://www.linkedin.com/company/wtf-walk-the-floors] YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg [https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg] Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ [https://www.linkedin.com/in/michelekline/] Stephanie Leger https://www.linkedin.com/in/sleger/ [https://www.linkedin.com/in/sleger/] Hosts Company Links Michèle Kline https://www.klinehospitality.com/ [https://www.klinehospitality.com/] Stephanie Leger https://www.firstratehospitality.com/ [https://www.firstratehospitality.com/] Learn more about your ad choices. Visit megaphone.fm/adchoices [https://megaphone.fm/adchoices] ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

8 Nov 2023 - 12 min

Hospitality inclusivity can go a long way

We recognize National Disability Employment Awareness Month #NDEAM each October to commemorate the many contributions of people with disabilities to America's workplaces and economy. In this episode, Michele Kline & Stephanie Leger had 2 very special guests, Sarah Naumann & Amanda Shojaee, founders of In Good Company. They are a superpower duo who are focused on building a community of educated managers and supervisors to realize the value-add of employees with disabilities on their teams. Creating awareness is key; taking action is power! Guest Links In Good Company: https://community.igcwithus.com/ [https://community.igcwithus.com/] Sarah Naumann https://www.linkedin.com/in/sarah-naumann/ [https://www.linkedin.com/in/sarah-naumann/] Amanda Shojaee https://www.linkedin.com/in/amanda-shojaee/ [https://www.linkedin.com/in/amanda-shojaee/] Follow us Website https://www.wtfwalkthefloors.com [https://www.wtfwalkthefloors.com/] LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors [https://www.linkedin.com/company/wtf-walk-the-floors] YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg [https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg] Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ [https://www.linkedin.com/in/michelekline/] Stephanie Leger https://www.linkedin.com/in/sleger/ [https://www.linkedin.com/in/sleger/] Hosts Company Links Michèle Kline https://www.klinehospitality.com/ [https://www.klinehospitality.com/] Stephanie Leger https://www.firstratehospitality.com/ [https://www.firstratehospitality.com/] Learn more about your ad choices. Visit megaphone.fm/adchoices [https://megaphone.fm/adchoices] ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

1 Nov 2023 - 26 min

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