The New Operating Playbook: Lillian Chen on AI-Enhanced Underwriting and Analyst Capacity

Why Zoning Isn’t Enough: Jonathan Berk on the Real Barriers to Housing

In this episode of Breaking New Ground [https://open.spotify.com/show/5HcBGxZMs8HwteMi9QvWEn], Rachel Walters [https://www.linkedin.com/in/rachelwalters/] and I sit down with Jonathan Berk [https://www.linkedin.com/in/jonathan-berk-1b14a020/], a placemaker, urbanist, and founder of Remain [https://www.remainplaces.com/], a new platform designed to help municipalities and small developers actually deliver housing. Jonathan has spent the last decade working at the intersection of policy, development, and placemaking, including leading partnerships at Patronicity and serving in housing advocacy and local planning roles across Massachusetts. We dig into why missing middle housing has become so hard to build, how permitting risk quietly kills small projects, and why zoning reform alone won’t solve the housing crisis. Jonathan brings a grounded, operator-informed perspective on what’s broken—and what needs to change if we want walkable, affordable neighborhoods to function again. Key Takeaways * Remain is designed to support missing middle housing by partnering with municipalities, property owners, small developers, and aligned capital. * The missing middle is missing because small projects face the highest uncertainty, the most politics, and the least tolerance from capital. * Zoning reform is necessary, but it won’t scale housing production on its own without permitting, code, and process reform. * Permitting uncertainty is a tax on housing—more boards, more discretion, more delays means fewer builders willing to try again. * Many Massachusetts communities have zoning frameworks that wouldn’t allow their existing neighborhoods to be built today. * The “developer” label is too blunt—there are bad actors, but many builders are mission-driven and want to build great communities. * Misinformation thrives in big public meetings; one-on-one conversations and clearer language often change the temperature. * Language matters: “eliminating single-family zoning” creates fear, while “allowing more housing choices” reflects reality. * Transportation and land use must be aligned—low density around commuter rail stations undermines the value of major transit infrastructure. * Beyond zoning, reforms like building code updates, elevator cost dynamics, condo insurance constraints, and modular code friction can materially unlock production. Chapters 00:00 Introduction to Jonathan Berk and Remain 01:32 The impetus for Remain and why housing became the core issue 05:06 Balancing private developers and government realities 07:35 Is this generational, political, or structural? 10:37 The real regulatory barriers to missing middle housing 12:27 Why approvals become political and why small projects stop penciling 15:06 The zoning contradiction: neighborhoods “illegal” under today’s code 16:51 Education, misinformation, and why meetings devolve 21:30 Why zoning isn’t enough: permitting, code, insurance, and cost drivers 24:35 The chaos of layered boards and discretionary power 30:12 Training gaps and the need for permitting reform 32:21 Infrastructure and transit: land use patterns vs. transportation goals 36:30 Learning from other places: Kelowna, Vermont, Montana, and beyond 39:12 Social media as an education tool and why language matters 43:57 What’s next for Remain and who should reach out 46:12 Where to follow and connect Show Notes & Links Listen now on ⁠Spotify⁠ [https://open.spotify.com/show/5HcBGxZMs8HwteMi9QvWEn], ⁠Youtube⁠ [https://www.youtube.com/@BreakingNewGroundInCRE], or ⁠Apple⁠ [https://podcasts.apple.com/us/podcast/breaking-new-ground-conversations-with-entrepreneurs/id1730945600] Remain: ⁠remainplaces.com⁠ [https://www.remainplaces.com/] Guest: Jonathan Berk, Founder of Remain Connect: ⁠Jonathan Berk on LinkedIn⁠ [https://www.linkedin.com/in/jonathan-berk-1b14a020/]

The New Operating Playbook: Lillian Chen on AI-Enhanced Underwriting and Analyst Capacity

In this episode of Breaking New Ground I sit down with Lillian Chen [https://www.linkedin.com/in/lilianchen-re/], founder of Proptimal [https://proptimal.com/] and one of the most thoughtful minds working across real estate, financial analysis, and technology. Lillian’s path from grinding through underwriting to learning how to build software offers a rare look at how modern analysts are developed and why capacity and clarity matter as much as technical skill. We dig into the realities of financial modeling and why analyst work is so difficult to scale. Lillian describes the challenges of training teams, the limits of templates, and the importance of judgment when translating assumptions into sound underwriting. She also shares how her real-world experience shaped the creation of Proptimal and why small and midsize developers need access to better data, better tools, and higher quality analysis. What stood out most is Lillian’s approach to AI. She explains how AI can expand productivity, improve workflows, and give analysts more mental bandwidth, but only when it is paired with responsible use and a strong foundation in financial principles. For her, technology is a force that strengthens good thinking rather than replacing it. Whether you are an analyst, developer, operator, or anyone curious about how real estate and technology are converging, this episode offers a practical and forward-looking perspective on how smarter tools and stronger workflows can elevate the entire industry. Key Takeaways * Proptimal was created to bring better financial analysis to real estate professionals who often don’t have analyst teams behind them. * Becoming a strong analyst requires persistence, real-world reps, and navigating complexity. * Training analysts is difficult because underwriting isn’t plug-and-play—templates alone don’t cut it. * AI can streamline repetitive processes and expand analyst capacity. * Financial modeling tools can democratize knowledge and increase access to institutional-quality insights. * Learning to code helps bridge the gap between analysis and scalable software. * AI can accelerate both underwriting and software development when used intentionally. * Mental bandwidth is one of the most important variables in good decision-making. * Responsible AI use requires understanding limits, risks, and ethical considerations. * Closing the information gap empowers small developers with better financial modeling, clearer assumptions, and stronger deals. 00:00 Introduction to Proptimal and Lillian Chen 02:55 Lillian’s Journey in Real Estate 05:57 Challenges in Training Analysts 08:45 The Role of AI in Financial Modeling 11:59 Building a Financial Modeling Tool 14:44 Learning to Code and Building Software 17:46 Using AI for Software Development 20:38 Strategizing Technology Transformation 24:17 Defining Roles in AI Interactions 25:30 Establishing Clear Objectives for AI Engagement 27:53 Utilizing AI for In-Depth Research 30:14 Learning and Adapting to AI in Workflows 32:01 The Dual Nature of AI: Enhancing or Diminishing Intelligence 34:20 Ethics and Personal Growth Through AI 36:04 Proptimal: Bridging the Gap in Real Estate Analysis 39:23 Understanding the Market Needs of Small Developers Show Notes & Links Listen now on Spotify, Youtube, or Apple Proptimal: ⁠proptimal.com⁠ [https://proptimal.com/] Guest: Lilian Chen, Founder & CEO of Proptimal Connect: ⁠⁠⁠Lilian Chen on LinkedIn⁠⁠⁠ [https://www.linkedin.com/in/lilianchen-re/]

Why Personal Branding Matters More Than Ever in Commercial Real Estate

In this episode of Breaking New Ground, I sit down with with Rachel Walters to explore the evolving role of personal branding in commercial real estate—and how authentic visibility is translating into real deal flow. From newsletters to podcasts to Substack, we unpack how consistency, storytelling, and clarity of message are reshaping how professionals connect with investors, partners, and peers. The conversation moves from strategy to execution—covering lessons learned, common pitfalls, and why credibility and authenticity matter more than production value. Whether you’re a developer, capital allocator, or marketing lead, this discussion offers a practical roadmap for building a brand that compounds into opportunity. Key Takeaways * Personal branding in CRE isn’t about fame—it’s about trust and access. * Consistency across platforms builds credibility and recognition. * Authentic storytelling beats overproduced marketing every time. * Newsletters and podcasts can directly generate deal flow. * Substack success depends on clear audience focus and sustained cadence. * Video accelerates trust by showing personality and professionalism. * Authenticity matters—AI can refine your message, but it can’t replace your voice. * Building a brand is a long game; consistency compounds over time. Chapter Breakdown 00:00 – Why personal branding matters now in CRE 03:32 – How values drive credibility and long-term relationships 08:23 – Turning content into measurable deal flow 10:40 – Clarity through marketing: defining who you serve 15:08 – Moving beyond “influencer culture” to real business outcomes 18:58 – The cost of being invisible in commercial real estate 24:06 – Building an authentic Substack and audience growth 36:23 – The power of video and authentic presence 38:39 – Lessons learned: start small, stay consistent, keep it real 43:43 – Storytelling as the foundation of a meaningful brand Show Notes & Links 🎧 Listen now on Spotify [https://open.spotify.com/show/5HcBGxZMs8HwteMi9QvWEn?si=YdHHg5T6TWCYAt4yXr675Q] or Apple Podcasts [https://podcasts.apple.com/hu/podcast/breaking-new-ground-conversations-with-entrepreneurs/id1730945600] Guest: Rachel — Marketing Strategist & Branding Advisor Connect: Rachel on LinkedIn [https://www.linkedin.com/in/rachelwalters/]

Systems Over Spreadsheets – Technology in Real Estate with Dylan Goren, Co-Founder & CEO of Pillar

This episode of Breaking New Ground, Dylan Goren dives into the future of real estate decision-making and how technology is changing the playbook. In this conversation, Dylan Goren, Co-Founder & CEO of Pillar, unpacks the site selection problem that continues to frustrate developers and how automation can transform outcomes. He explains why time lost in manual processes is money left on the table, how systems thinking sharpens future project evaluations, and why technology should be seen as an enabler, not a replacement. Dylan also touches on the evolving role of zoning, the rise of open data, and why younger leaders are accelerating the industry’s adoption curve. Key Takeaways * The Site Selection Problem: Pillar is tackling one of real estate’s most time-intensive bottlenecks. * Manual ≠ Modern: Developers still rely heavily on outdated, manual processes. * Time = Revenue: Automation can meaningfully increase speed, efficiency, and returns. * Empowering, Not Replacing: Technology should support developers, not sideline them. * Systems Thinking: Building frameworks for decisions strengthens long-term outcomes. * Tracking Matters: Documenting decisions improves evaluation of future projects. * Zoning’s Diminished Role: Less a barrier than before, zoning is no longer the central driver. * The Power of Storytelling: A strong narrative is essential when pitching stakeholders. * Open Data Shift: More accessible data is reshaping how developers analyze opportunities. * Generational Momentum: Younger leaders are pushing technology adoption forward. Chapter Breakdown 00:00 – Introduction to Dylan Gorin and Pillar 02:14 – Why Site Selection Remains a Bottleneck 03:59 – Data Collection: From Manual to Streamlined 06:06 – The Case for Automation in Development 08:28 – Adopting a Systems-Thinking Mindset 09:56 – Why Tracking Decisions is a Strategic Edge 12:38 – The Evolution of Real Estate Processes 13:52 – Technology and Decision-Making Integration 20:29 – The Changing Weight of Zoning 22:55 – Rethinking Development Strategies in Light of Zoning 24:57 – Storytelling as a Development Tool 31:04 – Open Data and Its Impact on CRE 38:46 – Tech Fatigue in Real Estate Organizations 42:37 – How Generational Change is Shaping Leadership Show Notes & Links Pillar: https://www.pillar.codes/ Guest: Dylan Goren, Co-Founder & CEO of Pillar Connect: Dylan Goren on LinkedIn [https://www.linkedin.com/in/dylan-goren/]

Bridging Institutional Real Estate and Personal Wealth: A Conversation with Isabela Carrasco

Show Notes In this episode, John Pugh sits down with Isabela (Bela) Carrasco, Assistant Vice President of Investor Relations at Origin Investments, founder of WealthOps, and host of the podcast How Do You Know. Bela shares her perspective on the current state of multifamily real estate, how she helps investors navigate uncertainty, and her mission to empower professionals and athletes to achieve long-term financial freedom through alternative investments. With a background spanning private equity, family offices, and entrepreneurship, Bela brings both professional expertise and personal passion to the conversation. She discusses market tailwinds in multifamily, the challenges of raising capital in today’s environment, and the importance of building community in wealth creation. * The Multifamily Outlook * Why Origin Investments has gone “an inch wide and a mile deep” into multifamily. * Tailwinds shaping the sector: affordability gaps, suppressed construction starts, and rent growth projections. * How Origin’s proprietary AI tool, Multilytics, drives more accurate rent growth forecasting. * Capital Raising in Uncertain Times * Current challenges for investors amid tariffs, liquidity constraints, and capital calls from prior vintages. * Why deal selection and timing are critical—and how Origin balances funds with single-asset opportunities. * Examples of distressed and opportunistic deals that investors have quickly rallied around. * Preferred Equity & Lending Strategies * Why Origin is focusing on preferred equity, whole loan lending, and development in the current cycle. * Typical deal sizes ($10–30M) and focus on Sunbelt growth markets. * How Origin builds a margin of safety and structures returns. * WealthOps: Building a Community of Investors * The importance of surrounding yourself with the right people—on the field and in finance. * WealthOps as a platform to educate, connect, and empower accredited investors. * Helping tech professionals, athletes, and executives architect portfolios for long-term freedom. * How Do You Know Podcast * Why Bela started a show on decision-making in investing and entrepreneurship. * Guests ranging from attorneys to entrepreneurs, breaking down due diligence, risk, and opportunity. * The mission: give people confidence and conviction in their investment choices. * Mindset and Takeaways * Community as a shortcut for learning—avoiding mistakes by sharing knowledge. * The shift from ownership to rental housing as a generational trend. * Why “no one cares about your money as much as you do” should guide investor education. * LinkedIn: Isabela Carrasco  [https://www.linkedin.com/in/isabela-carrasco/] * WealthOps  [https://managingtechmillions.com/]community & free monthly webinars * Podcast: How Do You Know [https://hdyk.buzzsprout.com]