The Podcast by Chalhoub Group

“Stories from Our Store” Key Takeaways: * Storytelling and emotional connection are the foundations of luxury retail success. * AI and digital tools enhance efficiency but cannot replace human intuition and trust. * Personalised service, body language reading, and emotional intelligence drive client loyalty. * Ferragamo’s bold reinvention is capturing a new generation of fashion lovers across the GCC and beyond. * Retail leaders must combine passion, creativity, and empathy to succeed in the evolving luxury landscape. Topics Covered:        1. The Role of a Store Manager in Luxury Fashion * Leading with passion, inspiring teams, and balancing targets with client focus.        2. Unforgettable Customer Stories * Moments of emotional connection, trust-building, and unforgettable shopping memories.        3. How Digital & AI are Changing Fashion Retail * Where technology supports luxury, and whhere it can never replace human advisors.        4. Trends Defining the Future of Fashion Stores * Individuality, sustainability, hybrid retail expriences, and experiential shopping.        5. Advice for Aspiring Fashion Retail Leaders * Career insights, leadership skills, and tips for building a future in fashion retail.   Host: Lynn Al-Khatib, VP of Communications at Chalhoub Group Guest: Omar Javed, Senior Store Manager at Ferragamo Tune in through: Spotify | Google Podcasts | Apple Podcasts | YouTube | Anghami Connect With Us: Email: info@chalhoub.com [info@chalhoub.com] Instagram: @chalhoubgroup [https://instagram.com/chalhoubgroup] LinkedIn: Chalhoub Group [https://www.linkedin.com/company/chalhoubgroup]

“The Excellence Equation: Mastering Operations” Key Takeaways: Operational excellence lies at the intersection of quality, efficiency, sustainability, and customer-centricity. Chalhoub Group’s transformation journey prioritizes end-to-end visibility, agility, and seamless customer experience. Empowering teams with cross-functional collaboration, data, and clear KPIs is critical to operational success. The Group’s approach shifts from traditional logistics to creating delightful, tech-enabled customer experiences. Topics Covered: The evolution of operations in luxury retail and its impact on customer experience. The role of data, collaboration, and agile structures in modern supply chains. Sustainability’s place in operational strategy and product lifecycle. The future of operations: automation, human capital, and innovation balance. How Chalhoub Group is redefining supply chain excellence in the Middle East. Host: Lynn Al-Khatib, VP of Communications at Chalhoub Group Guest: Andreu Marco, Chief Operations Officer at Chalhoub Group Links Mentioned: Chalhoub Group Website [https://www.chalhoubgroup.com] Chalhoub Group YouTube [https://www.youtube.com/@chalhoub-group] Tune in through: Spotify | Google Podcasts | Apple Podcasts | YouTube | Anghami Connect With Us: Email: info@chalhoub.com [info@chalhoub.com] Instagram: @chalhoubgroup [https://instagram.com/chalhoubgroup] LinkedIn: Chalhoub Group [https://www.linkedin.com/company/chalhoubgroup]

“AI: Redefining Retail” Key Takeaways: 1. Artificial Intelligence (AI) is revolutionising retail through predictive analytics, hyper-personalisation, and operational efficiency. 2. Chalhoub Group is leveraging AI to enhance customer experiences while adhering to ethical and privacy standards. 3. The UAE's proactive stance on AI innovation, supported by initiatives like the Dubai Future Foundation, positions it as a global leader in AI advancements. Topics Covered * The role of AI in retail marketing, from data collection to hyper-personalised customer experiences. * Ethical considerations and governance in AI applications for retail. * Examples of AI-driven innovations such as facial recognition and predictive technologies in-store. * How AI integrates into omnichannel strategies, combining online, offline, and supply chain efficiency. * The UAE's vision for AI leadership and Chalhoub Group’s partnership with startups to solve business challenges. Links Mentioned: * Chalhoub Group Website [https://www.chalhoubgroup.com/] * Chalhoub Group YouTube [https://youtube.com/@chalhoub-group?si=YC1JVqt3w3Pduucs]   Tune in through:  * Spotify [https://open.spotify.com/show/2asiN7JeJlKs4yMv4S1VYS?si=f3261c7379f14439] * Google Podcasts [https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5zaW1wbGVjYXN0LmNvbS82WDdTazhSRg] * Apple Podcasts [https://podcasts.apple.com/ae/podcast/the-podcast-by-chalhoub-group/id1559515563] * YouTube [https://youtube.com/playlist?list=PLguzpzHAnELxfC5mxDgmkAMxQzpvbInWO&si=fvdv1DWHUy9CSuiK] * Anghami [https://open.anghami.com/w5wgTHAL3Hb] Connect With Us: * Email: info@chalhoub.com [info@chalhoub.com] * Instagram: @chalhoubgroup [https://www.instagram.com/chalhoubgroup] * LinkedIn: Chalhoub Group [https://www.linkedin.com/company/chalhoub-group] Host: * Lynn Al Khatib, VP of Communications at Chalhoub Group Guest: * Dr. Michel Chalhoub, a Doctor in AI and Retail Marketing  Release Date: * 23rd December 2024 #WeAreChalhoub #podcast #retail #retailmarketing #ai #artificialintelligence #tech #future Tune in through: Spotify | Google Podcasts | Apple Podcasts | YouTube | Anghami Connect With Us: Email: info@chalhoub.com [info@chalhoub.com] Instagram: @chalhoubgroup [https://instagram.com/chalhoubgroup] LinkedIn: Chalhoub Group [https://www.linkedin.com/company/chalhoubgroup]

“You are what you focus on.” Key Takeaways: 1. Importance of Self-Certainty: Emphasises on creating personal certainty in an unpredictable world. 2. Health Awareness: Covers physical, emotional, and mental health as essential components of wellbeing. 3. Mindset Shift: Highlights the significance of changing perceptions to manage stress and challenges. 4. Emotional Resilience: Stresses that developing resilience is critical in facing modern-day pressures. 5. Focus on Connection: Underscores the importance of connecting with others as a support mechanism. Topics Covered * Creating stability and certainty in uncertain environments. * The role of artificial intelligence in mental health awareness. * Techniques for managing physical, emotional, and mental wellbeing. * Strategies to alter thought patterns and improve emotional responses. Links Mentioned: * Chalhoub Group Website [https://www.chalhoubgroup.com/] * Chalhoub Group YouTube [https://youtube.com/@chalhoub-group?si=YC1JVqt3w3Pduucs] * Marisa Peer Website [https://marisapeer.com/] Connect With Us: * Email: info@chalhoub.com [info@chalhoub.com] * Instagram: @chalhoubgroup [https://www.instagram.com/chalhoubgroup] * LinkedIn: Chalhoub Group [https://www.linkedin.com/company/chalhoub-group] Host: * Lynn Al Khatib, VP of Communications at Chalhoub Group Guest: * Marisa Peer, World-renowned Therapist and Best-selling Author Release Date: * 15 November 2024 Tune in through: Spotify | Google Podcasts | Apple Podcasts | YouTube | Anghami Connect With Us: Email: info@chalhoub.com [info@chalhoub.com] Instagram: @chalhoubgroup [https://instagram.com/chalhoubgroup] LinkedIn: Chalhoub Group [https://www.linkedin.com/company/chalhoubgroup]

"But First, Internal!"   Key Takeaways: * Internal Communications boosts employee engagement, leading to a 20-25% increase in productivity. * Chalhoub Group is launching a new "Social First" platform to consolidate Internal Communications tools and foster better employee interaction. * Employee advocacy and thought leadership are crucial in building both personal and company credibility. * Rasha shares her experience managing Internal Communications projects while preparing for motherhood. Topics Covered: * The importance of Internal Communications in organisational success. * How Chalhoub Group is integrating new technologies for Internal Communications. * The role of employee advocacy in promoting thought leadership. * Transitioning from traditional communication methods (like print) to digital platforms. * Balancing a demanding career with personal life challenges. Links Mentioned: * Chalhoub Group Website [https://www.chalhoubgroup.com/] * McKinsey Research on Employee Productivity [https://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/the-social-economy] Connect With Us: * Email: info@chalhoub.com [info@chalhoub.com] * Instagram: @chalhoubgroup [https://www.instagram.com/chalhoubgroup] * LinkedIn: Chalhoub Group [https://www.linkedin.com/company/chalhoub-group] Host: * Lynn Al Khatib, VP of Communications at Chalhoub Group Guest: * Rasha Nashashibi, Senior Manager of Internal Communications at Chalhoub Group Release Date: * 23 September 2024 Tune in through: Spotify | Google Podcasts | Apple Podcasts | YouTube | Anghami Connect With Us: Email: info@chalhoub.com [info@chalhoub.com] Instagram: @chalhoubgroup [https://instagram.com/chalhoubgroup] LinkedIn: Chalhoub Group [https://www.linkedin.com/company/chalhoubgroup]